1. Schedule visit with store manager; if you are on an urgent response, call the manager asap
to advise of your arrival time. Identify yourself as an affiliate partner of Commercial Fire.
Record the name and title of the manager with whom you made the appointment and the date
and time of the appointment:
Name _______________ Title __________ Date __/__/__ Time __:__ am pm
The severity level of this order is level 6, low, and must be completed by 6/30/2021.
Per customer requirement, the completion of successful IVR call-in and call-out according to
the instructions provided is an essential part of this work order. IVR must be successfully
completed for this work order to be complete. Failure to successfully IVR will result in a 10%
penalty on the entire amount of the invoice for this work!
2. Check in upon your arrival at the store. Call Commercial Fire IVR using the phone and
tracking number above. If there are any issues using IVR, call Commercial Fire at 800-241
-1277.
3. Scope Of Work:
Dispatch a E Light technician to this location to assess the Emergency Light / Exit Light issue
which the customer described below. Work order allows ONE HOUR to assess the issue and
call Commercial Fire to advise how the issue can be resolved. Technician must call
Commercial Fire while onsite at the location with their assessment of the issue. In that call,
Commercial Fire may approve additional labor hours to further assess the issue and/or to move
forward with any recommended repairs.
This work order is only for the work specified in these instructions. Unless specifically noted
on this work order, all parts and repairs must be authorized by Commercial Fire and an
authorization number must be obtained prior to beginning any repair. Call 1-800-241-1277
while onsite at the location to receive authorization. Failure to receive an authorization number
will result in nonpayment for unauthorized work.
Note on the work order if this call was a result of vandalism, employee misuse, normal service
life, or an act of God.
Customer Description:
Location has emergency lights that are missing.
4. Additional Work If you find additional work that can be repaired on site, call the IVR
phone number and hit option 2 to request authorization. If work is authorized, record the work
authorized and the authorization number in the adjacent space.
5. Complete survey forms if any. You must complete the Technician Statement and indicate
whether any additional work remains. You must have either a signature or store stamp on the
