1. Schedule visit with store manager; if you are on an urgent response, call the manager asap
to advise of your arrival time. Identify yourself as an affiliate partner of Commercial Fire.
Record the name and title of the manager with whom you made the appointment and the date
and time of the appointment:
Name _______________ Title __________ Date __/__/__ Time __:__ am pm
The severity level of this order is level 3, low, and must be completed by 6/18/2021.
Per customer requirement, the completion of successful IVR call-in and call-out according to
the instructions provided from the store phone is an essential part of this work order. IVR must
be successfully completed from the store phone for this work order to be complete. Failure to
successfully IVR from the store phone will result in a 10% penalty on the entire amount of the
invoice for this work!
2. Check in upon your arrival at the store. Call Commercial Fire IVR using the phone and
tracking number above. If there are any issues using IVR, call Commercial Fire at 800-241
-1277.
3. Scope Of Work:
Dispatch a Sprinkler technician to this location to assess the Sprinkler issue which is described
below by the customer. Work order allows ONE HOUR to assess the issue and call
Commercial Fire to advise how the issue can be resolved. Technician must call Commercial
Fire while onsite at the location with their assessment of the issue. In that call, Commercial
Fire may approve additional labor hours to further assess the issue and/or to move forward
with any recommended repairs.
This work order is only for the work specified in these instructions. Unless specifically noted
on this work order, all parts and repairs must be authorized by Commercial Fire and an
authorization number must be obtained prior to beginning any repair. Call 1-800-241-1277
while onsite at the location to receive authorization. Failure to receive an authorization number
will result in nonpayment for unauthorized work.
Customer Description:
(1) sprinkler head on the sales floor and (2) sprinkler heads in the hallway near the restroom
are wrapped/covered and needs to be repaired/replaced as per the fire marshal.
4. Additional Work If you find additional work that can be repaired on site, call the IVR
phone number and hit option 2 to request authorization. If work is authorized, record the work
authorized and the authorization number in the adjacent space.
5. Complete survey forms if any. You must complete the Technician Statement and indicate
whether any additional work remains. You must have either a signature or store stamp on the
Work Order.
6. Check out before departing from the store. Call Commercial Fire IVR using the phone and
tracking number above. Enter the Closing Check Out number: ____________________.
