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0303 123 1113
Make a complaint about your personal
information
Make a complaint to us about an organisation’s use of your personal information
for example if they haven’t allowed you to see it or you want to complain
about how they are handling or processing it.
By ‘personal information’ we mean information that contains your name or
something else that could identify you.
About your complaint
What is your complaint about?
Accessing my personal information
The way an organization is handling/processing my personal information
(Accessing my personal information only):
The organisation …
didn’t respond to my request
refused my request
sent only some of the information I asked for
took too long to send me my information
Something else
Please specify
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Call our helpline
0303 123 1113
2
(The way an organisation is handling/processing my personal information only):
The organisation …
won’t delete or remove information it holds about me
won’t correct information it holds about me
keeps contacting me for marketing purposes
keeps making automated decisions or profiling me
has lost personal information, or hasn’t kept personal information secure
has used my personal information without my consent
has used my personal information in a way I didn’t expect
won’t let me move my data to another service provider
Something else
Please specify
Date of your complaint
The date you discovered the problem, or first made your request to the
organisation
Supporting evidence (you can write and/or add documents)
We’ll need a copy of letters or emails you’ve sent to the organisation, and any
responses from them
dd mmm yyyy
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0303 123 1113
3
What would you like the ICO to do to help?
eg ask the organisation to give you the information you asked for, ask the
organisation to apologise, or give the organisation advice on how to improve
Organisation your complaint is about
Organisation name
Organisation address
Contact name
Full name of the person you have contacted at the organisation, if you have one
Email
Email of the organisation or the person you contacted, if you have one
Phone
For the person you spoke to, if you have one
About you
Your name
Full name of the person completing this form. We need your name, even if
you’re acting on behalf of someone else
I’m acting on behalf of someone else
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(If you’re acting on behalf of someone else only) Name of person you’re
acting on behalf of
We’ll need to know you’re allowed to act on their behalf. You can provide a
signed document from them, or get the person you’re acting on behalf of to call
us
I/person making this complaint was 16 or under
Tick if the person making the complaint was aged 16 or under at the time they
made their request or complaint to the organization. We use this to understand
if the complaint relates to the rights of children
Email
The address you want us to use for correspondence about this complaint
Address, including postcode
Phone
Optional. Useful if we need to contact you about your complaint
Declaration
I understand that the ICO may need to share the information I have
provided so they can look into my complaint, and have indicated any
information or documents that I don’t want the ICO to share.
I understand the ICO will keep the information relating to my complaint,
including any documents for two years, or longer if necessary.
If I am making a complaint on someone else’s behalf, I confirm that I am
allowed to act on their behalf.
I agree
Sending your form to us
Need help?
Call our helpline
0303 123 1113
5
By email
1. Fill in this form and save it to your computer.
2. Open a new email, with ‘Personal data complaint’ in the subject line.
3. If you have all your supporting documents electronically, attach them to
your email.
4. Email the completed form to casework@ico.org.uk
By post
If you have only paper copies of any of your supporting documents, print this
form and post it with all your supporting documents to:
Customer Contact
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire SK9 5AF
Please note that we cannot guarantee security of forms or any attachments
sent by email.
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