Discussions between a therapist and a client are confidential. No information will be released without the client’s
written consent unless mandated by law. There are possible exceptions to confidentiality explained in the Notice of
Privacy Practices. We may consult and exchange information with others on a care team to support your success and
campus’ safety.
Duty to Warn
In the event that the counselor reasonably believes that the student is a danger, physically or emotionally, to themselves
or another person, consent is given for the counselor to warn the person in danger and to contact any person in a
position to prevent harm to themselves or another person, including law enforcement and medical personnel. This
authorization shall expire upon the termination of services.
Cancellations and Not Showing-Up for an Appointment
A personal commitment is crucial to the success of counseling. Please keep all of your scheduled appointments. If you
need to cancel, do so as far in advance as possible. If you “no-show” for an appointment, and do not call within 48 hours
to reschedule, your appointment time may be assigned to another student. A series of missed appointments may
necessitate referral to an off-campus provider.
Mutual Respect
Counseling is based on an underlying principle of deep respect for each student who comes for help. The Ka’au Program
is committed to this principle and expects you in turn to behave in a respectful manner with program counselors and
employees. Verbal abuse may trigger termination of services with a referral to the Dean of Students for follow-up. No
form of physical violence will be tolerated. Sexual relations between client and his/her therapist is against the law.
Racism, sexism and other forms of discrimination are not permitted. Being under the influence of any mind altering
substance is prohibited.
Professional Records
The laws and standards of mental health treatment require that records be kept. The Ka’au Program follows all state
and federal laws and professional standards. All records, either written and/or electronic form will be kept strictly
confidential per these laws and by professional ethical standards. I understand that Ka’au Program records are not a part
of my educational records and are part of my treatment records. The process to access your records are detailed in the
Notice of Privacy Practices.
Contacting Ka’au Program
Ka’au Program counselors are often not immediately available by telephone. We do not answer our phones when with
clients or are otherwise unavailable. At these times, you may leave a message on the confidential voice mail and your
call will be returned as soon as possible, but it may take a day or two for non-urgent matters. If, for any number of
unseen reasons, you do not hear from me or I am unable to reach you, and you feel you cannot wait for a return call or if
you feel unable to keep yourself safe, 1) Call ACCESS Line @(808) 832-3100 or the Crisis Text Line at 741741. If it is an
emergency, call 911 or go to the nearest emergency room.
Electronic Mail Communications
The confidentiality of electronic mail (e-mail) transmission cannot be guaranteed. For this reason, the Ka’au Program
discourages the sharing of compromising personal or clinical information through this medium. In addition, students
should be aware that Ka’au Program counselors may not always have immediate access to their email.
Social Networking Policy:
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