•Tocontactyouwithinformationabouthealth-related
benefits and services, appointment reminders, or about
treatment alternatives that may be of interest to you
•Toyourfamilyandfriendsifyouareunavailable
to communicate, such as in an emergency
•Toyourfamilyandfriendsoranyotherpersonyou
identify, provided the information is directly relevant
to their involvement with your health care or payment
forthatcare.Forexample,ifafamilymemberora
caregiver calls us with prior knowledge of a claim,
we may confirm whether or not the claim has been
received and paid.
•Toprovidepaymentinformationtothesubscriberfor
Internal Revenue Service substantiation
•Topublichealthagenciesifwebelievethereisaserious
health or safety threat
•Toappropriateauthoritieswhenthereareissuesabout
abuse, neglect, or domestic violence
•Inresponsetoacourtoradministrativeorder,
subpoena,discoveryrequest,orotherlawfulprocess
•Forlawenforcementpurposes,tomilitaryauthorities
andasotherwiserequiredbylaw
•Toassistindisasterreliefefforts
•Forcomplianceprogramsandhealthoversightactivities
•TofulfillHumana’sobligationsunderanyworkers’
compensation law or contract
•Toavertaseriousandimminentthreattoyourhealthor
safety or the health or safety of others
•Forresearchpurposesinlimitedcircumstances
•Forprocurement,banking,ortransplantationoforgans,
eyes, or tissue
•Toacoroner,medicalexaminer,orfuneraldirector.
Will Humana use my information for purposes
not described in this notice?
In all situations other than described in this notice,
Humanawillrequestyourwrittenpermissionbeforeusing
or disclosing your information. You may revoke your
permission at any time by notifying us in writing. We will
not use or disclose your information for any reason not
described in this notice without your permission.
What does Humana do with my information
when I am no longer a Humana member or I do
not obtain coverage through Humana?
Your information may continue to be used for purposes
described in this notice when your membership is
terminated or you do not obtain coverage through
Humana.Aftertherequiredlegalretentionperiod,we
destroy the information following strict procedures to
maintain the confidentiality.
What are my rights concerning my information?
The following are your rights with respect to
your information:
•Access–Youhavetherighttoreviewandobtaina
copy of your information that may be used to make
decisions about you, such as claims and case or medical
management records. You also may receive a summary
ofthishealthinformation.Ifyourequestcopies,we
may charge you a fee for each page, a per hour charge
for staff time to locate and copy your information,
and postage.
•AdverseUnderwritingDecision–Youhavetherightto
be provided a reason for denial or adverse underwriting
decision if Humana declines your application
for insurance.*
•AlternateCommunications–Youhavetherightto
receive confidential communications of information in
a different manner or at a different place to avoid a
life threatening situation. We will accommodate your
requestifitisreasonable.
•Amendment–Youhavetherighttorequestan
amendment of information we maintain about you if
you believe the information is wrong or incomplete.
Wemaydenyyourrequestifwedidnotcreatethe
information, we do not maintain the information, or the
information is correct and complete. If we deny your
request,wewillgiveyouawrittenexplanation
of the denial.
•Disclosure–Youhavetherighttoreceivealistingof
instances in which we or our business associates have
disclosed your information for purposes other than
treatment, payment, health plan operations, and certain
other activities. Effective April 1, 2003 or whenever
you became a Humana member, Humana began
maintaining these types of disclosures and will maintain
thisinformationforaperiodofsixyears.Ifyourequest
this list more than once in a 12-month period, we may
charge you a reasonable, cost-based fee for responding
totheseadditionalrequests.
•Notice–Youhavetherighttoreceiveawrittencopyof
thisnoticeanytimeyourequest.
•Restriction–Youhavetherighttoasktorestrict
uses or disclosures of your information. We are
notrequiredtoagreetotheserestrictions,butifwedo,
we will abide by our agreement. You also have the
Notice of
Privacy Practices (continued)
* This right applies only to our Massachusetts residents in accordance with state regulations.