Fillable How to Apply for Post Office Caller Service! (US Postal Service)

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How to Apply for Post Office Caller Service! (US Postal Service)

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Caller Service is a premium service available for a fee to any customer who:
Requires more than free carrier service.
Receives or plans to receive more mail than can be delivered to the largest available Post Office™ Box at the facility.
Plans to receive an incoming volume of mail that cannot fit into the largest available Post Office Box.
NOTE: Additional information about Post Office Caller Service is available at www.usps.com/business/business-mail-pickup.htm.
Application for Caller Service
To apply for Caller Service, the applicant must complete the tear-off section on the next page and submit it to any Postal Service™
facility that provides window service. The facility does not need to be where the destination Caller Service is desired. An
incomplete or falsified application is sufficient reason to deny or discontinue service. An application is not considered approved until
the Postal Service verifies the applicant’s identity.
Fee Notification
At least 20 days before the fee is due, we put a notice with the mail or hand the notice to the person retrieving the mail. If after
turning in a temporary forwarding order a caller is out of town, we can mail the notice to the caller’s temporary address.
Basis of Fees and Payment
Caller Service Fee
Caller Service fees can be paid in advance for 6 months or 1 year. It is the caller’s responsibility to pay the fee on time. If the fee is
paid by mail, we must receive the payment by the due date.
If a caller receives mail addressed to more than one caller number combined into one bulk delivery of mail (not separated to
each number), the Caller Service fee is charged only for the one main caller service number. Reserved caller number fees are
charged for all the remaining caller numbers to which mail is addressed.
When a Post Office Box service applicant is provided a single Caller Service separation because of a shortage of available
Post Office Boxes, the fee charged is the fee for the largest installed Post Office Box. In this instance, neither the Caller
Service fee nor the reserved caller number fee is charged.
If a caller uses a number to a physical Post Office Box to obtain a Caller Service, the applicable fees for both Post Office Box
service and Caller Service must be paid.
If a customer has Caller Service and wants to reserve a range of numbers for future use, those numbers will be charged at the
reserved caller number fee.
The caller fee payment period is determined by the approval date of the application. The period begins on the first day of either the
month the application is approved, or the following month if approved after the 15th of the month. After that, Caller Service fees for
renewal of service may be paid any time during the last 30 days of the service period, but no later than the last day of the service
period.
Availability of this service may be restricted and number(s) are not issued immediately upon payment of the fee(s).
Reserve Caller Service fees are due at the date of application and every December 31st after that.
Payment Options
Fees may be paid using cash, credit or debit card, or check or money order payable to the postmaster. A mailed payment must be
received by the postmaster on or before the due date. Do not send cash by mail.
Note: If a customer’s check is returned by the bank, we must suspend service until another form of payment is submitted. The
customer may also incur a handling charge to cover our processing costs.
Late Payment
If the Post Office Caller Service fee is not paid on time, all mail to the customer will be delivered in bulk without any separations
provided. After 10 days of nonpayment, mail will be delivered to the street address if possible or we will treat mail as undeliverable
and return the mail to senders. Caller Service will be terminated and numbers will be available for issue to other customers.
Refund of Caller Service fees
The unused portions of Caller Service fees will be refunded as indicated below:
Refund based on 6-Month Payment:
If service is cancelled and a request for a refund is made during the first 3 months of service, the refund will be ½ the fee
paid.
There is no refund after 3 months of Caller Service.
How to Apply for Post Office Caller Service!
The Safe Convenient Way to Get Your Mail
See our Privacy Act Statement on pages 2 and 4 of this form
PS Form 1093-C, December 2013 (Page 1 of 4) PSN 7530-11-000-5120
Refund based on 12-Month Payment:
If the service is cancelled and a request for a refund is made within the first 3 months of service, the refund will be ¾ the
fee paid.
If the service is cancelled and a request for a refund is made within the first 6 months of service, the refund will be ½ the
fee paid.
If the service is cancelled and a request for a refund is made within the first 9 months of service, the refund will be ¼ the
fee paid.
There is no refund after 9 months of Caller Service.
Key Refunds
For each key returned to the Post Office where the box is located, you will receive a refund in the amount of your key deposit.
Reserved Numbers and Fee(s)
Customers may reserve caller numbers for future use. Subsequently, a number(s) will be issued. Availability of this service may be
restricted and number(s) are not issued immediately upon payment of the fee(s).
The reserved number fee(s) is not refundable.
Pickup of Mail
Caller Service does not include general delivery service. Customers who use Caller Service pick up their mail at the Post Office call
window or loading dock several times a day as designated by the postmaster.
Terms of Service
Caller Service may not be used just to avoid paying a forwarding charge or for any purpose prohibited by law or Postal
Service regulations.
We will immediately terminate Caller Service if used for any unlawful purpose.
Caller Service may be provided to a minor (a person under 18 years of age) unless the minor’s parent or guardian submits a
written objection to the postmaster.
If a caller uses a physical PO Box number and the PO Box service is terminated, Caller Service will also be terminated.
Note: If a caller uses a physical PO Box number and Caller Service is terminated, PO Box service will continue.
Transferring Service
Caller Service may be transferred, without payment of an additional fee, to a different facility of the same Post Office if that facility has
Caller Service. To transfer service, the caller must submit a new application either to the facility where service is currently provided or to
the facility where service is desired. A caller may transfer service no more than once in any semiannual payment period and must sub-
mit a completed PS Form 3575, Change-of- Address Order, at the time of transfer.
Surrendered Service
Caller Service is deemed surrendered if the caller customer submits a permanent change-of-address order, fails or refuses to pay the
appropriate fees by the due date, or submits a written notice to discontinue service.
Box Keys
If a Post Office Box is issued with Caller Service, we issue two keys for key-type Post Office Boxes or an access code for combination
lock-type Post Office Boxes. A refundable deposit is required for each key. If needed, you may obtain additional keys (and pay the
applicable deposit). Whenever your Box service terminates, return all keys to the Postal Service, and we will refund the deposits for
each key returned. Post Office Box keys may not be duplicated commercially.
Updating Information
The information on the PS Form 1093-C must always be current. As soon as any information changes (such as caller’s street address,
telephone number, etc.), the caller is responsible for updating the form. Failure to update the application may result in a termination of
service. We keep the form on file at the Post Office where the service is used.
Caller Service Address
Caller Service customers must use their assigned Caller Service number in their mailing address. The “Post Office Box” (PO Box) num-
ber, should appear on a separate line, followed by the Post Office’s city, state, and ZIP+4® (when we assign the Caller Service number,
we will provide the corresponding ZIP+4). We deliver to the Caller Service address as printed on the mail, so be sure to provide correct
and current address information to all correspondents.
Use the following example as a guide for proper addressing:
JOHN DOE
PO BOX 1122
ANYTOWN NY 01234-1122
Privacy Act Statement: Your information will be used to provide Post Office Caller Service. Collection is authorized by 39 U.S.C. 401, 403, and
404. Providing the information is voluntary, but if not provided, we will be unable to provide this service to you. We do not disclose your information to
third parties without your consent, except to facilitate the transaction, to act on your behalf or request, or as legally required. This includes the follow-
ing limited circumstances: to a congressional office on your behalf; to financial entities regarding financial transaction issues; to a U.S. Postal Service
auditor; to entities, including law enforcement, as required by law or in legal proceedings; to contractors and other entities aiding us to fulfill the service
(service providers); to process servers; to domestic government agencies if needed as part of their duties; and to a foreign government agency for
violations and alleged violations of law. Information concerning an individual boxholder who has filed a protective court order with the postmaster will not
be disclosed except pursuant to court order. For more information on our privacy policies see our privacy link on usps.com®.
PS Form 1093-C, December 2013 (Page 2 of 4)
Your ZIP+4
®
is:
Caller Number(s) to Reserve Number(s) to
Application for Post Office™ Caller Service
Tear off this page, fill out all non-shaded fields, and take it to the Post Office
1. Will this service be used for: (Required)
2. Name of Business/Organization (if applicable)
3. Name of Person Applying (Last, First, MI - include Title if representing a business/organization)
4. Address
6. Telephone Number (Include Area Code)
7. Email Address (Optional)
State Driver’s License or State ID Card
Business/Organization Use
Residential/Personal Use
Passport, Alien Registration Card or Certificate of
Naturalization
Current Lease, Mortgage or Deed of Trust
Home or Vehicle Insurance Policy
Voter or Vehicle Registration Card
Armed Forces, Government, University or Recognized
Corporate Identification Card
9. Applicant must select and enter the ID number for two items of
valid identification listed below. Applicant must present the IDs at a
Post Office. One item must contain a photograph and one must be
traceable to the bearer (prove applicant’s physical address). Both
must be current.
10. List the name(s) of all other businesses or individuals, including
members of a business, who will be receiving mail at this Caller Service.
All persons listed must have verifiable identification and, upon request,
present this identification to the Postal Service. A parent or guardian
may receive the mail of minors by listing their names (no ID is required).
Verify
initials
Verify
initials
Verify
initials
Verify
initials
Verify
initials
Verify
initials
Verify
initials
Verify
initials
Verify
initials
Verify
initials
Verify
initials
Verify
initials
Verify
initials
Verify
initials
Verify
initials
Verify
initials
Privacy Notice: Privacy Act Statement is available on pages 2 and 4 of this form.
PS Form 1093-C, December 2013 (Page 3 of 4) PSN 7530-11-000-5120
12. Signature of Applicant (Same as item 3). I certify that all information furnished on this form is accurate,
truthful, and complete. I understand that anyone who furnishes false or misleading information on this form or
omits information requested on this form may be subject to criminal and/or civil penalties, including fines and
imprisonment.
Post Office Date Stamp
Date Application Received Service Dates
Customer Eligible for No-Fee Service
through
Yes No
Other Authorized Representative
Other Authorized Representative
Verify
initials
Verify
initials
Other Authorized Representative
Other Authorized Representative
11. SPECIAL ORDERS
Postmaster: The following named persons or representatives of the business/organization listed above are authorized to pick up mail
addressed to this (these) Caller Service number(s). All names listed must have verifiable ID and upon request, present this identification to
the Postal Service (continue on reverse side if needed).
8. Quantity of numbers required: Caller Reserve
Number, street, ste.,
City, State
Business Name
Business Name
Business Name
Business Name
Business Name
Business Name
ZIP+4®
5. Corporate Address (If different from #4)
Number, street, ste.,
City, State
ZIP+4
PS Form 1093-C, December 2013 (Page 4 of 4)
Privacy Act Statement: Your information will be used to provide Post Office Caller Service. Collection is authorized by 39 U.S.C. 401, 403, and 404. Provid-
ing the information is voluntary, but if not provided, we will be unable to provide this service to you. We do not disclose your information to third parties without
your consent, except to facilitate the transaction, to act on your behalf or request, or as legally required. This includes the following limited circumstances: to
a congressional office on your behalf; to financial entities regarding financial transaction issues; to a U.S. Postal Service auditor; to entities, including law
enforcement, as required by law or in legal proceedings; to contractors and other entities aiding us to fulfill the service (service providers); to process servers;
to domestic government agencies if needed as part of their duties; and to a foreign government agency for violations and alleged violations of law. Informa-
tion concerning an individual boxholder who has filed a protective court order with the postmaster will not be disclosed except pursuant to court order. For more
information on our privacy policies see our privacy link on usps.com®.
Application for Post Office Caller Service (reverse)
Use this page to list information that could not be contained on the front of the form due to space constraints. Include the item number that the
information refers to, such as, #10 List of names, or #11 Special Orders, etc.
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Completed 16 June 2021

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