Claim Filing Requirements
1. Print your name, address, and social security number.
2. List expenses by date & arrange the supporting statements in the same order. Please circle the service dates on your
documentation. If you have several statements from the same provider, you may subtotal them and list them on one line with a range of
dates.
Day care claims - complete the DCRA section
Health care claims - complete the HCRA section (The amount column should be the amount you are requesting after any
insurance payment or provider discount for each expense).
3. Enclose required documentation
*
. A written statement from the dependent care or medical (Dr., hospital, pharmacy, etc.) provider of
the service or an insurance company benefits statement showing all of the following:
The name of the dependent care or medical service provider,
The date or range of dates of medical service or day care. Although this date may be the same as the date paid it must be
clear on what date the service was provided. The services must have already been provided.
A description of the service provided (for example, for health care, "dental cleaning", or for day care "day care"),
The name of the person or persons receiving the medical or dependent care, and
The cost of the service, not just the amount paid.
*
Dependent Care claims only” - You may either provide documentation from the day care provider or have the provider complete
the DCRA, then sign on the "Provider's Signature" line and date the signature. You do not need to do both.
Requests filed without the above documentation cannot be processed and will be returned.
4. Sign the claim form.
5. Keep copies for your tax records.
6. Mail to the address on the front of this form, submit the claim online, or Fax to (877) 879-9038. This is a toll-free number but employee
use of an office fax machine may not be appropriate. Please check with your employer before using an office fax machine.
Claim forms: You may copy this form or obtain forms online at http://www.asiflex.com
Medical equipment: Requires a letter from a physician every 12 months stating the nature of your medical condition, the specific equipment
needed and that the equipment is essential to the treatment.
Over-the-counter medicines & drugs: Effective January 1, 2011, over-the-counter (OTC) medicines will not be reimbursable unless you
have a valid prescription. Insulin still qualifies for reimbursement without a prescription. Equipment, supplies, and diagnostic devices such as
bandages, hearing aid batteries, blood sugar test kits, etc. will remain eligible for reimbursement without a prescription. Please refer to ASIFlex’s
website, http://www.asiflex.com, for a list of OTC medicine categories that no longer qualify for reimbursement without a prescription after January
1, 2011. To claim vitamins, herbs or nutritional supplements, you must have a written diagnosis of the medical condition and “prescription” of all
specific items for that condition on file with the claims office. You must renew this physician notice every 12 months and file it with the claims office
with the first claim submitted for those items each plan year.
Online Claims Submission: In order to submit claims online, you must 1) have high-speed internet access, 2) be able to scan your supporting
documentation into one or more PDF files that are less than 812K (8MB) in size each, and 3) know your P.I.N., which you can find on your
enrollment confirmation, or you may obtain by calling ASIFlex’s customer service center (800) 659-3035. The website for online claims submission
is https://my.asiflex.com. Emailed claims will not be accepted.
Resources
Customer Service: (800) 659-3035 Toll-Free Claims Fax: (877) 879-9038
Customer Service Email: asi@asiflex.com Customer Service Website: www.asiflex.com
Online claims submission: https://my.asiflex.com Claims mailing address: P.O. Box 6044
Columbia, MO 65205
Orthodontics: Requests may be reimbursed for a reasonable monthly payment on or after the payment is due and paid. The payment must be a
reasonable approximation of the value of each month's service. You may only file claims for orthodontic payments while treatment is in process.
You must submit a paid receipt from your orthodontist or a photocopy of the monthly coupon and your check. Pre-payments are not allowed. You
must submit a written statement from the orthodontist showing the charge for the initial installation work, when it was completed and a paid receipt
to claim an initial down payment or appliance fee.
Claims payment and account information is available 24 hours a day 7 days a week: View complete history including available funds online at
www.asiflex.com (Account Detail). You will need your P.I.N., which you can find on your enrollment confirmation, or you may obtain by calling
ASIFlex’s customer service center (800) 659-3035.