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HARTNELL COMMUNITY COLLEGE DISTRICT AP 5530 Student Rights, (Hartnell College)

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HARTNELL COMMUNITY COLLEGE DISTRICT
AP 5530 Student Rights, Grievances, and Complaints
References: Education Code Section 76224(a); Title IX Education Amendments of 1972
The purpose of this procedure is to provide a prompt and equitable means of resolving student
grievances or complaints. These procedures shall be available to any student who reasonably
believes a college decision, action, or incident has adversely affected his or her status, rights or
privileges as a student. For the purposes of this procedure, the term “complaint” or
“grievance” shall be interchangeable. The procedures shall include, but not be limited to,
grievances regarding:
Financial aid
Course grades, to the extent permitted by Education Code Section 76224(a), which
provides:
"When grades are given for any course of instruction taught in a community college
district, the grade given to each student shall be the grade determined by the instructor
of the course and the determination of the student's grade by the instructor, in the
absence of mistake, fraud, bad faith, or incompetency, shall be final.” “Mistake” may
include, but is not limited to errors made by an instructor in calculating a student’s
grade and clerical errors.
The exercise of rights of free expression protected by state and federal constitutions
and Education Code Section 76120.
This procedure does not apply to:
Complaints of harassment or discrimination on the basis of gender, race, color, ancestry,
ethnic group, religion, national origin, sexual orientation, or disability. These complaints
will be referred to AP 3435, Discrimination and Harassment Complaints and
Investigations, for processing in compliance with Title IX.
Student disciplinary actions, which are covered under separate Board policies and
Administrative Procedures.
Police citations (i.e. "tickets"); complaints about citations must be directed to the
County Courthouse in the same way as any traffic violation.
Definitions:
Party – The student or any persons claimed to have been responsible for the student's alleged
grievance, together with their representatives. "Party" shall not include the Hearing Panel or
the Director of Student Affairs.
Superintendent/President – The Superintendent/President or a designated representative of
the Superintendent/President.
Page 2 of 5
Student – A currently enrolled student, a person who has filed an application for admission to
the college, or a former student. A grievance by an applicant shall be limited to a complaint
regarding denial of admission. Former students shall be limited to grievances relating to course
grades to the extent permitted by Education Code Section 76224(a).
Respondent – Any person claimed by a grievant to be responsible for the alleged grievance.
Day – Unless otherwise provided, day shall mean a day during which the college is in session
and regular classes are held, excluding Saturdays and Sundays.
Informal Resolution – Each student who has a grievance shall make a reasonable effort to
resolve the matter on an informal basis prior to requesting a grievance hearing, and shall
attempt to solve the problem with the person with whom the student has the grievance, that
person's immediate supervisor, or the local college administration.
STEP 1 – INFORMAL RESOLUTION
The Superintendent/President has appointed the Vice President of Student Affairs and/or the
Director of Student Affairs to assist students in seeking a resolution by informal means.
Informal meetings and discussion between persons directly involved in a grievance are essential
at the outset of a dispute and should be encouraged at all stages. An equitable solution should
be sought before persons directly involved in the case have stated official or public positions
that might tend to polarize the dispute and render a solution more difficult. At no time shall
any of the persons directly or indirectly involved in the case use the fact of such informal
discussion, the fact that a grievance has been filed, or the character of the informal discussion
for the purpose of strengthening the case for or against persons directly involved in the dispute
or for any purpose other than the settlement of the grievance.
Any student who believes he/she has a grievance shall file a Student Grievance Form with the
Director of Student Affairs within ten (10) days of the incident on which the grievance is based,
or ten (10) days after the student learns of the basis for the grievance, whichever is later. The
Statement of Grievance must be filed whether or not the student has already initiated efforts at
informal resolution, if the student wishes the grievance to become official. Within five (5) days
following receipt of the Grievance Form, the Director of Student Affairs shall advise the student
of his or her rights and responsibilities under these procedures, and assist the student, if
necessary, in the final preparation of the Grievance Form. The Student Grievance Form is
available on the college web site and through the Office of Student Life.
STEP 2 – REQUEST FOR GRIEVANCE HEARING AND HEARING PANEL
If there is no informal resolution of the complaint which is satisfactory to the student, the
student shall have the right to request a grievance hearing.
Request for Grievance Hearing – Any request for a grievance hearing shall be filed on a Request
for Grievance Hearing Form within ten (10) days after the informal resolution process has
Page 3 of 5
been completed. The Request for Grievance Hearing Form is available on the college web site
and through the Office of Student Life.
Hearing Panel: The Superintendent/President shall at the beginning of each semester,
including any summer session, establish a standing panel of fifteen (15) members of the college
community, including five (5) students, five (5) faculty members and five (5) administrators,
from which one or more Hearing Panels may be appointed. A Hearing Panel shall be
constituted in accordance with the following:
It shall include one (1) student, one (1) instructor, and one (1) college administrator
selected from the panel described above.
No person shall serve as a member of a Hearing Panel if that person has been
personally involved in any matter giving rise to the grievance, has made any statement
on the matters at issue, or could otherwise not act in a neutral manner. Any party to
the grievance may challenge for cause any member of the hearing committee prior to
the beginning of the hearing by addressing a challenge to the Superintendent/President
who shall determine whether cause for disqualification has been shown. If the
Superintendent/President feels that sufficient ground for removal of a member of the
committee has been presented, the Superintendent/President shall remove the
challenged member or members and substitute a member or members from the panel
described above. This determination is subject to appeal as defined below.
The Director of Student Affairs shall sit with the Hearing Panel but shall not serve as a
member nor vote. The Director of Student Affairs shall coordinate all scheduling of
hearings, shall serve to assist all parties and the Hearing Panel to facilitate a full, fair
and efficient resolution of the grievance, and shall avoid an adversary role.
STEP 3 – HEARING PANEL PROCEDURES
Within ten (10) days following receipt of the request for grievance hearing, the
Superintendent/President shall appoint a Hearing Panel as described above, and the Hearing
Panel shall meet in private and without the parties present to select a chair and to determine
on the basis of the Grievance Form whether it presents sufficient grounds for a hearing.
The determination of whether the Grievance presents sufficient grounds for a hearing shall be
based on the following:
The statement contains facts which, if true, would constitute a grievance under these
procedures;
The grievant is a student as defined in these procedures, which include applicants and
former students;
The grievant is personally and directly affected by the alleged grievance;
The grievance was filed in a timely manner;
The grievance is not clearly frivolous, clearly without foundation, or clearly filed for
purposes of harassment.
If the grievance does not meet each of the requirements, the Hearing Panel chair shall notify
the student in writing of the rejection of the Request for a Hearing Panel, together with the
Page 4 of 5
specific reasons for the rejection and the procedures for appeal. This notice will be provided
within ten (10) days of the date the decision is made by the Hearing Panel.
If the Request for a Hearing Panel satisfies each of the requirements, the Director of Student
Affairs shall schedule a grievance hearing. The hearing will begin within ten (10) days following
the decision to grant a Grievance Hearing. All parties to the grievance shall be given not less
than five (5) days’ notice of the date, time and place of the hearing.
Hearing Procedure
The decision of the Hearing Panel chair shall be final on all matters relating to the conduct of
the hearing unless there is a vote of a majority of the other members of the panel to the
contrary.
The members of the Hearing Panel shall be provided with a copy of the grievance and any
written response provided by the respondent before the hearing begins.
Each party to the grievance may call witnesses and introduce oral and written testimony
relevant to the issues of the matter.
Formal rules of evidence shall not apply. Any relevant evidence shall be admitted.
Unless the Hearing Panel determines to proceed otherwise, each party to the grievance shall
be permitted to make an opening statement. Thereafter, the grievant(s) shall make the first
presentation, followed by the respondent or respondents. The grievant(s) may present rebuttal
evidence after the respondent’(s) evidence. The burden shall be on the grievant(s) to prove by
substantial evidence that the facts alleged are true and that a grievance has been established as
specified above.
Each party to the grievance may represent himself/herself, and may also have the right to be
represented by a person of his/her choice; except that a party shall not be represented by an
attorney unless, in the judgment of the Hearing Panel, complex legal issues are involved. If a
party wishes to be represented by an attorney, a request must be presented not less than
seven (7) days prior to the date of the hearing. If one party is permitted to be represented by
an attorney, any other party shall have the right to be represented by an attorney. The hearing
committee may also request legal assistance through the Superintendent/President any legal
advisor provided to the hearing committee may sit with it in an advisory capacity to provide
legal counsel but shall not be a member of the panel nor vote with it.
Hearings shall be closed and confidential unless all parties request that it be open to the public.
Any such request must be made no less than five (5) days prior to the date of the hearing.
In a closed hearing, witnesses shall not be present at the hearing when not testifying, unless all
parties and the committee agree to the contrary.
Page 5 of 5
The hearing shall be recorded by the Director of Student Affairs either by tape recording or
stenographic recording, and shall be the only recording made. No witness who refuses to be
recorded may be permitted to give testimony. In the event the recording is by tape recording,
the Hearing Panel Chair shall, at the beginning of the hearing, ask each person present to
identify themselves by name, and thereafter shall ask witnesses to identify themselves by
name. The tape recording shall remain in the custody of the District, either at the college or the
District office, at all times, unless released to a professional transcribing service. Any party may
request a copy of the tape recording.
All testimony shall be taken under oath; the oath shall be administered by the Hearing Panel
Chair. Written statements of witnesses under penalty of perjury shall not be used unless the
witness is unavailable to testify. A witness who refuses to be tape recorded shall be considered
to be unavailable.
STEP 4 – GRIEVANCE DECISION
Within 10 (ten) days following the close of the hearing, the Hearing Panel shall prepare and
send to the Superintendent/President a written decision. The decision shall include specific
factual findings regarding the grievance, and shall include specific conclusions regarding
whether a grievance has been established as defined above. The decision shall also include a
specific recommendation regarding the relief to be afforded the grievant, if any. The decision
shall be based only on the record of the hearing, and not on matter outside of that record. The
record consists of the original grievance, any written response, and the oral and written
evidence produced at the hearing.
Superintendent/President's Decision: Within ten (10) days following receipt of the Hearing
Panel's decision and recommendation(s), the Superintendent/President shall send to all parties
his/her written decision, together with the Hearing Committee's decision and
recommendations. The Superintendent/President may accept or reject the findings, decisions
and recommendations of the Hearing Committee. The factual findings of the Hearing
Committee shall be accorded great weight; and if the Superintendent/President does not
accept the decision or a finding or recommendation of the Hearing Committee, the
Superintendent/President shall review the record of the hearing, and shall prepare a new
written decision which contains specific factual findings and conclusions. The decision of the
Superintendent/President shall be final, subject only to appeal as provided below.
Appeal: Any appeal relating to a Hearing Panel decision that the Statement of Grievance does
not present a grievance as defined in these procedures shall be made in writing to the
Superintendent/President within ten (10) days of that decision. The Superintendent/President
shall review the Statement of Grievance and Request for Grievance Hearing in accordance with
the requirements for a grievance provided in these procedures, but shall not consider any other
matters. The Superintendent/President's decision whether or not to grant a grievance hearing
shall be final and not subject to further appeal.
Approved by Superintendent/President: March 10, 2015; Rev: May 29, 2019
Rev. 5/15; 1/17
HARTNELL COMMUNITY COLLEGE DISTRICT
STUDENT GRIEVANCE FORM
This form must be submitted to the Office of Student Life or the Office of the Vice President of Student Affairs
within ten (10) days of the incident or ten (days) after the student learns of the basis for the grievance.
Name:
Student
I.D.:
Address:
Street City State Zip
Telephone:
Home Work Cell Hartnell e-mail address
I
wish
to
file
a
grievance
or complaint as a result of the following college action or decision. Describe in detail your grievance or
complaint (attach additional pages if needed):
Date(s)
of
grievance or complaint
:
If there is anyone who could provide additional information regarding this grievance/complaint, please list name(s),
address(es), and phone number(s):
Name Address Telephone
Name Address Telephone
How
would
you
like
to
see
this
grievance/complaint
resolved?
I declare under penalty of perjury that the above information is true and correct.
Signature of Grievant Date
- FOR ADMINISTRATIVE USE ONLY -
1. Informal resolution was attempted on and the grievance was resolved/unresolved (circle one).
(Date)
2. If unresolved, grievant has ten (10) days to submit a Request for Grievance Hearing Form.
This is to certify that this grievance was resolved at the informal step.
Signature of Grievant Date Name/Signature of Administrator Date
HARTNELL COMMUNITY COLLEGE DISTRICT
Request for Grievance Hearing Form
This form must be submitted to the Office of Student Life or the Office of the Vice President of Student
Affairs within ten (10) days after the informal resolution process has been completed
Name:
Student
I.D.:
________________________
Address:
______________________________________________________________________________
Street City State Zip
Telephone:
_____________________________________________________________________________
Home Work Cell Hartnell e-mail address
A copy of the Statement of Grievance form and the statement of grievance must be attached to
this form at the time of submission.
Informal
Process
Completed
on:
Date
As outlined in AP 5530, the determination of whether the statement of grievance presents sufficient
grounds for a hearing shall be based on the following:
•
The statement contains facts which, if true, would constitute a grievance
•
The grievant is a student, which includes applicants and former students
•
The grievant is personally and directly affected by the alleged grievance
•
The grievance was filed in a timely manner
•
The grievance is not clearly frivolous, clearly without foundation, or clearly filed for the purpose
of harassment
•
The resolution sought is within the purview of the Grievance Hearing Panel
I am not satisfied with the resolution rendered at the informal level and would like to request a grievance
hearing.
Student’s
Signature:
Date:
For Office Use
ONLY
Grievance Hearing Panel:
Administrator Name / Title:
Faculty Name:
Student Name:
Student:
Chair of Hearing Panel:
Date
grievance
went
to
Hearing Panel
for
review:
Were sufficient grounds presented to justify a hearing: Yes No
Date
grievance
hearing
was
held:
Date Hearing Panel’s recommendation sent to Superintendent/President:
Date
Superintendent/President’s
notification
of decision
sent
to
student and all parties:
12/2015
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HARTNELL COMMUNITY COLLEGE DISTRICT AP 5530 Student Rights, (Hartnell College)

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Completed 25 July 2020

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