Fill - Free fillable H205621 P386976 51235 NCB PoS Agreement SNB CBF 11 SNB Alahli Bilingual Part 1 PDF form

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403000158830000247111000344,780,000,000

   3208             26/12/1953 20/4/1373   3737      

www.alahli.com | 920001000 | 13519  6676 778  

          

Praise be to Allah alone and peace and

blessings be upon our Prophet

Muhammad, his family and companions

          





 

possession of a valid MADA Payment Card and/or International Card

Schemes.

Services level agreement

This Agreement is made on the day of

in the year

corresponding to the day of



          

      

         

    



        





And









and located in District

 







 



Mr.

in his capacity as





 







or services supplied by The Merchant by directing the transfer of













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



















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

 

 

 

        

    

   



  

















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









 

 

 











 .



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













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320826/12/195320/4/13733737

www.alahli.com | 920001000 | 13519 6676 778



2. 



Merchant’s sale of goods and/or services, collection of payments



other payments to the holder of a MADA Payment Card and such

other types of transactions involving electronic funds transfer at











meanings as described in this Article.



           













        









        















cardholder using a valid MADA Payment Card or any other approved

          

services, and has contractually agreed to accept the payment device as

a method of payment at their premises.



           

purposes of settlement of MADA-POS transactions. All current SAMA

rules are applicable to the opening and maintenance of this account.

This account must be settled on a regular basis and conform to the





      



MADA-POS transactions performed at the agreed Merchant’s Outlet.



Any of The Merchants retail outlets, branches or place of business



more MADA-POS terminals may be installed.



        

         































































EuroPay











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

























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



















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



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



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







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





















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





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





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

A service enabled through the MADA scheme, facilitated through the











It is a service that is enabled by default for all Point of sale merchants

        





  





to return funds to a Cardholder in respect of a prior Purchase of goods,

services or price adjustment.





regulations relating to the use and operations of the MADA-POS Terminal





Stands for Payment Card Industry Data Security Standards. A standard



data security standards of particular relevance to Merchants in respect







the PCI Security Standards Council designed to secure personal

   









           

registration thereof.







circuit, or chip, that communicates information to an electronic payment







Electronic Funds Transfer at Point-Of-Service and the terminology





The fees The Merchant pays in respect of the MADA-POS service.





A Transaction record given to a Cardholder by a Merchant at the time

of purchase, refund, or other transaction type bearing the details



done or under processing.





installed or to be installed at The Merchant’s Outlet for use in accepting





        

accept MADA payment cards or any other approved and licensed cards.























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













Refund















PCI DSS









PCI PED

  





























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

























.»MSC









































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320826/12/195320/4/13733737

www.alahli.com | 920001000 | 135196676778

Clause headings are used for convenience of reference only, and shall

be ignored in the interpretation of this Agreement. In the Agreement

references to clauses are to be construed as references to clauses

of this Agreement; words importing the plural shall, except where

the context otherwise requires, include the singular and vice versa;

and references to personals shall be construed as references to an

      

body, unincorporated body of persons, and association of trust as the

context may require.



VAT laws and regulations enacted within the Kingdom of Saudi Arabia

shall have the same meaning as in that VAT laws and regulations.

“GAZAT”

Zakat,Tax and customs authority.

“VAT”

Any value added tax or similar additional tax chargeable under the laws

and regulations of the Kingdom of Saudi Arabia for the time being and

any similar additional tax.

“VAT Regulation”

Is the VAT Law enacted by virtue of the Royal Decree No. (M / 113)

dated 2/11/1438H and its implementing regulations issued by GAZAT

and as amended from time to time, and in general, any law or regulation

imposing or relating to the imposition or administration of a value added

tax on goods and services in the Kingdom of Saudi Arabia and any

implementing regulation made under the relevant regulation or law.

“VAT–EXCLUSIVE CONSIDERATION”



“consideration ”in the VAT Regulation, and unless otherwise expressly



amounts to be provided for under or in accordance with this Agreement

are exclusive of any VAT. Furthermore all amounts exclude tax that

would be imposed in the future (including VAT). Upon implementation

of the VAT, SNB will be entitled to recover from the Customer any VAT

that SNB (as “banking service provider”) is required by law to collect.

2. Use of MADA Mark:

1. The Acquiring Bank hereby grants to The Merchant a non-

assignable exclusive license (with no right to sub-license) to

use the MADA Mark, or any other brand or mark that SAMA may

elect to use, from time to time, in connection with such aspects

of the MADA-POS transactions as are, or may be performed or

conducted by The Merchant, in conformity with the requirements

of The Acquiring Bank from time to time. The Merchant agrees

that it will not contest or lay any claim to the exclusive ownership

of the MADA Mark or dispute the validity of the MADA Mark.

2. It is hereby agreed that the MADA Mark, and any other brand or

mark that Saudi Central Bank may elect to use, from time to time,

is the exclusive property of Saudi Central Bank and The Merchant

shall not make any unauthorised use of the same.

3. Installation and Maintenance of

MADA-POS Terminals

1. The Acquiring Bank shall install at The Merchant’s outlet the

MADA-POS Terminal(s) subject to the terms and conditions

contained or made, or to be made, supplemental to the Agreement

as amended from time to time, and subject to any regulations

contained from time to time within the MADA Operating Manuals.

Subject to paragraph (c) of this Clause, the statement of charges

and to paragraph (c) of Clause 19, the cost and maintenance of

the MADA-POS Terminal and providing terminal supplies and

stationery shall be borne by The Acquiring Bank.













































2/11/1438113













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



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









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



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

2





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

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 .1









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















3



 .1





















19





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2. 

or lease the MADA-POS Terminal and to see that it is installed

at The Merchant’s outlet at the site, or sites, mutually agreed





   



  



MADA-POS Terminals at such outlets.

 

        

points, telecommunications lines points, PoS data chips(SIM





site or sites at The Merchant’s Outlet. Any other infrastructure

       



agents.

 

      

       

rules and responsibilities, as stipulated by MADA, subject to the



 The Merchant has to ensure that the terminals installed or



         

         

responsibility.



        



 



2. 





to the MADA-POS Terminal and/or system and shall not tamper,



POS Terminal.

 The Merchant shall not, or attempt to, sell, assign, mortgage, charge

        

        

interest therein, or permit any of the MADA-POS Terminal or any

        

encumbered or permit a lien to arise in respect thereof. In case the

Merchant committed any of the aforementioned actions, this shall

be considered as a breach of one of the terms and conditions of this







   

and/or control over such supplied MADA-POS Terminals, including

























.

















 .















.

















        



  

 .































.























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         

         

erased.

 The Merchant MADA-POS Terminals are provided under the Terms



and conforming to MADA rules.



    

        



    

      

        

        

Merchant’s registration to MADA.

2. When The Merchant designates an account for the purpose of

       



opening and maintenance such an account.

 

liability or limit, refuse any or all transactions from, or to, the

        

understood and agreed by the parties hereto that no liability shall



or all transactions from, or to, The Merchant’s account.

 







transactions.











of such card.





 Merchant shall not photo copy or scan or save any information of

the credit/debit card.

2. Supply the goods and/or services of The Merchant to the

        

prices of The Merchant, subject to any applicable discounts

        

any security from the Cardholder in relation to such transactions

         

payment cards.

 

   



Agreement.

 (Ensure that their Merchant’s trading/brand name and outlet

location is printed clearly on the MADA-POS Receipt, and is

correct.



.







.















 .





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

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

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



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















.













.



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

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

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





























 .









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



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





 







.







 .





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          

transaction values for a customer using a MADA-POS Card.

 





regulations of MADA or any other card scheme agreement.

 





       

charged and stored in a safe place.

8. 

        









 

Cards or any other payment cards are used for performing PoS

transactions only.

 

      



         

        

        



    

other card reading device;

 

amount originated from MADA card, Credit Card or any other

         

         

       





 Ensure that the MADA-POS Terminals are operated only by The



 



        

        



        





         

result from such action.

 At all times observe and ensure that every member of Merchant



        

Manuals.



.







.















.























.









.







.











.





 .



















.









.



























.





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17. Shall agree that it will always be responsible for the actions of its

employees in respect of performing MADA-POS transactions.

18. Indemnify The Acquiring Bank against any liability arising from

any dispute with the cardholder regarding goods and/or services

purchased by means of a MADA Payment Card transaction.

19. Ensure that the reconciliation function provided within the

MADA-POS Terminal(s) is performed daily and adhere to the

reconciliation rules as stipulated by The Acquiring Bank. The

Merchant shall inform The Acquiring Bank immediately (or at start

of the next working day) if it is unable to perform reconciliation,

and the reason(s) thereof. In addtion, the transaction amount

will be credited to merchant’s account with 48 hours from the

terminal(s) reconciliation date.

20. Failure to do the daily reconciliation by the Merchant, The

Merchant will fully indemnify The Acquiring Bank from and against

all actions, claims, losses, charges, costs and damages which The

Acquiring Bank may suffer or incur as a result of The Merchants

failure to comply with timely receipt/bank reconciliation.

21 Not misrepresent the attributes and/or operability of the MADA-

POS Terminal; in the case of the MADA-POS terminal not working,

or perceived not to work by the Merchant, a sign indicating ‘Cash

Only’ should be displayed, after obtaining permission for same

from the Acquiring Bank. No reference should be made to SAMA,

the Acquiring Banker and the telecoms provider. Permission

to post the sign must be obtained from the Acquiring Bank in

advance.

22. Not submit any MADA-POS transaction for the purpose of

obtaining or providing a cash advance, unless authorised by

The Acquiring Bank to do so and the transaction is approved as

Purchase with Cash-Back, and shall agree that any such act shall

be immediate grounds for termination (See Section 34, below).

23. Assumes the responsibility for secure storage (an environment

where the temperature never exceeds 25°C and the humidity

is kept below 20%) of all MADA-POS Receipts for a period of 2

(two) years after the transaction date. Failure to provide The

Acquiring Bank with requested documentation (in readable form)



of such request may result in the MADA-POS transaction being

charged back to The Merchant, and The Acquiring Bank shall have

the right to debit The Merchant’s account(s) for the full amount

of the MADA-POS transaction in question.

24. Certify that it will not enter into any other MADA Merchant

Agreements for The Merchant’s outlet(s) designated in this

Agreement.

25. Ensure that the Acquiring Bank is kept informed of any changes

(telephone, fax numbers, persons in charge, etc) is respect of the

day-to-day operations of the MADA-POS service within their

premises.

26. Allow the Acquiring Bank to make changes to the Merchant Floor

Limit and to set the Floor Limit to the value as dictated by scheme

rules.

27. Understands that enabling the refund function is decided by

Acquiring Bank and the Bank has the right to suspend this

function at any time. In addition, the refund function should be

used only according to the instructions provided by the Bank and

that the merchant is aware of the risk associated with the use of

the Refund function (if enabled).







.17

       







.18







.19









48



.20







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





.21







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





.22



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



Purchase with Cashback

34

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



.23

25











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







.24







.25



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







.26









 







 





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28.         



Taking into consideration the following actions:

• When generating a claim, ensure to capture terminal number



• For MADA & Credit Card claims, each has to be reported separately.

• For each transaction and/or reconciliation, a separate claim must

be issued to avoid claim rejection.

•        



• 



claim.

• 

transaction’s date.

• 

reconciliation copy.

•           

dispute transaction’s date.

•          

amount from the Merchants account in case of any objection

received form the cardholder, and especially if the merchant fails



• For Credit Card claims, the merchant shall attach a letter





         

transaction date.

 

 

• Amending/registering the data of the Card holder manually

on the receipt.

• 



Avoid Credit Card Fraud

          

         

be responsible for any misuse of the terminal during or before the

transaction.

 The Merchant has to ensure that the card is not forged or stolen



i. Compare the name on the bearer’s identity card or passport





 

      

       



2. The Merchant should not split the transaction amount on multiple



 Inform the customer not to use his Credit Card incorrectly (i.e. A







.28







 •

8

 •



 •



 •

  



•











 •

 •





 •

 •







•







 

.

•

 





 

 















 .





 i





     ii











.





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 After completing the purchase transactions through the terminal,

the Merchant must compare the last four digits of the Credit

           

different, then the Credit Card is irregular and the Merchant

should not deliver the goods to the cardholder, and communicate



8. Merchant MADA-POS Sales Procedures



         

Merchant may only use a terminal and stationery supplied by The



2. 

A. Genuine, signed, authentic and valid.

 

C. Presented by the rightful cardholder.

In the event that the Merchant has doubts regarding the identity of the







printed/embossed on the plastic.

         





 





         

cardholder must validate the transaction by signing his name

on the receipt and The Merchant must verify that the signature



 





 

2. The Customer provides a MADA Payment Card.

 

  





 

     



 





         

        



responsible for any claims, losses, charges, costs and damages



Merchants failure to obtain the cardholder signature on both



in this clause.



.















8









 .













 



 

 











 .

     



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

 .







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 .





 .





 

 2



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

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 

 





 





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 







 .











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  3208             26/12/1953 20/4/1373   3737      

www.alahli.com | 920001000 | 13519  6676 778  

8. Only if authorized to provide such a service by The Acquiring



A. The Customer provides a MADA Payment Card and PIN.

         



9.      

functionality, The Merchant will take all necessary steps to

ensure that the MADA PoS Terminal is technically enabled with

the necessary connectivity to support on-line authorization.

10. The Merchant must ensure that any transaction performed is duly

acknowledged by the cardholder and accepts all responsibility for

such an action.

11. The Merchant will not split the transaction amount under

any circumstances whatsoever. For example, performing two

transactions of SR 500 for goods worth SR 1,000, using the same

MADA Payment Card or any payment cards, is totally prohibited.

12. The Merchants by all means, cannot perform duplicate

transactions for more or less than One Saudi Riyal by using MADA

or Credit Cards to achieve the required number of transactions to

avoid buying the monthly fees. By doing so, The Acquiring bank

has the full right to terminate this Agreement and deduct the







transaction must not Refund the Cashback portion of the original

Transaction.

The Merchant acknowledges that failure to conform to the Procedures

and Obligations above will fully indemnify The Acquiring Bank from and

against all actions, claims, losses, charges, costs and damages which

The Acquiring Bank may suffer or incur as a result of The Merchants

failure to comply with such requirements.

9. PCI Compliance

A. The Acquiring Bank will provide The Merchant with appropriate

training on PCI PED and/or DSS rules and regulations in respect of

The Merchants obligations. Initial training will be provided and at

appropriate intervals as and when relevant changes are made to

such rules and regulations.

B. The Acquiring Bank will ensure that The Merchant is kept

informed of any relevant new, or changes to, PCI PED and/or DSS

compliance rules and regulations.

C. The Merchant will comply with PCI PED and/or DSS, and resulting

obligations, in respect of establishing, and maintaining, the

required security controls.

D. The Merchant will ensure that all its appropriate staff (existing

and new) are knowledgeable in their responsibilities with respect

to PCI PED and/or DSS compliance.

E. The Merchant must be able to demonstrate compliance with PCI

PED and/or DSS and maintain measures necessary to successfully



F. The Merchant will notify The Acquiring Bank immediately should

it become evident that data security standards have been

compromised. The Merchant will also provide all assistance

necessary to assist The Acquiring Bank and its agents to

investigate and obtain any required evidence of a security breach.

 .8

       

 



 



 .9











 .10





  .11



1000500

)















 .12

































9

PCI Compliance

  



























 









 



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





 

















 











Page 28/

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G.        

        

       

          



           





        



ii. Fails to maintain its PCI PED and/or DSS obligations and/or



 











The Merchant shall, immediately after each MADA-POS transaction is

effected, deliver to the Cardholder a true and complete copy of the

MADA-POS Receipt. The Merchant agrees that all the MADA-POS

Receipts printed pursuant to the provisions of this Agreement shall be









          

rejection. In the event that the transaction is not approved by MADA-



transaction receipt for his records.

In the event of a reversal or failed MADA POS transaction, the Merchant

shall not refund the customer for the transaction in cash.

   



 The Merchant shall not permit any person other than The

        



MADA-POS Terminal.

2. 





 The Merchant shall not effect MADA-POS transactions by means



         









the malfunctioning MADA-POS Terminal.



 













 





 i

      

       

 ii





 iii







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







  



 











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

































 .











.



.





.







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 The Merchant understands that they are fully liable for any use



         











A. 







 



by the Merchant by using MADA cards, Credit Cards or any

payment cards or, its servant, agent, employee or contractor



perpetrated by a third party as a result of the negligence

or default of The Merchant, its servant, agent, employee

         

that The Merchant has committed fraud or any illegal acts



has the right to terminate the contract immediately and

temporarily or permanently hold any amount from The



of the damage and potential losses is done.

2. Any damage to all or any of the mada - POS terminals or to any





its servant, agent, employee or contractor, or the failure of

The Merchant, its servant, agent, employee or contractor to

operate all or any of the mada - POS terminals in accordance



          

       

        



        

          

C. If refund function is enabled for the merchant in the POS terminal,









The Merchant agrees and consents to the disclosure and release by





of The Merchant relating to MADA-POS transactions for the purpose

       



transactions to such parties as are involved in such transactions.



 The Merchant shall pay the applicable MADA-POS service fees

         

regulated by SAMA.

2. 



 

total amount for each reconciled batch of transactions, not from

individual transactions.



.

       















  





 





























 2







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



 











 



















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







 .



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









.

    

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 

MADA-POS statement that details each MADA-POS transaction



 



            

       



         





      



     









prior rights or liabilities of the parties hereto.





the Cardholder in respect of goods and/or services supplied against the



had been sold by The Merchant for cash.

 







2. 







POS transaction that is in dispute or is the subject of a claim.



         





          



or, upon termination of the Agreement, to remove and/or disconnect

all or any of the MADA-POS Terminals installed therein or any related





 



        



Additionally, The Merchant shall provide any access or information provided

in respect of conforming to PCI PED and/or DSS rules and regulation.

Such information includes, but is not restricted to, proof of audit or

scanning performed by the relevant authorities, or agents on their behalf.

Additionally, The Merchant agrees to permit PCI scanning to be performed,





A. 

      

Outlet or remove any of the MADA-POS Terminals, or associated





to any premises or any other Merchant’s Outlet; and in case The





that may arise, starting from the period of such relocation.



.







.















































(











































.

















































PCI DSS









  













Page 28/16

www.alahli.com | 920001000 | 135196676778

B. The Acquiring Bank must be informed, in written form, of any

relocation of the MADA-POS Terminals, or associated equipment,

shall be affected by The Acquiring Bank within a reasonable

timeframe.

C. All costs, charges and expenses relating to the relocation requested

by The Merchant of the MADA-POS Terminals shall be incurred by

the Merchant with negotiation with the Acquiring Bank.

20. Displaying Promotional Materials:

The Merchant agrees to obtain approval from The Acquiring Bank in

writing, prior to the publication or advertising of any promotional

material containing the Mada Mark. The Merchant further agrees

to display the Mada Mark on the Mada-POS Terminals and at visible

locations within The Merchant’s outlet. Additionally, The Merchant is

required to ensure that the Mada-POS Terminals are visible and easily

located by the Cardholder. The Merchant’s right to use or display the

Mada Mark and name shall continue only so long as this Agreement

remains in effect, and is not suspended or terminated until The

   

display, whichever is the earliest.

Additionally, The Merchant must neither advertise nor display the

MADA Mark in a false, deceptive or misleading manner, nor must it

display or advertise any negative comments relating to the MADA Mark

or services provided.

21. Other Bank Card Schemes:

Further to accepting MADA Payment Cards at MADA-POS Terminals

at The Merchant’s outlet(s), The Merchant may request to perform

transactions on behalf of other card schemes. The Merchant hereby



with the rules and regulations of MADA, or any other card scheme

agreement (Including, but not limited to, International, Loyalty, etc).

The Merchant may also be requested, by suitably authorised Acquiring

Bank or Card Scheme representatives, to perform transactions on

behalf of other Card Schemes. However, The Merchant accepts that no

such transactions are to be performed, or attempted, until such time as

it has agreed and signed an appropriate Merchant Services Agreement.

Without such an agreement, The Merchant hereby agrees and

undertakes to fully indemnify The Acquiring Bank and/or Card Scheme

from and against all actions, claims, losses, charges, expenses and

damages which The Acquiring Bank may suffer or incur as a result of

such an action.

22. Representations and Warranties:

The Acquiring Bank and The Merchant each represents and warrants

to the other that:

A. It has the necessary power and corporate authority to execute

and deliver this Agreement and to perform the obligations set

forth herein.

B. Its execution, delivery and performance of this Agreement does

not, and will not, contravene its Articles of Incorporation, by law or

other constituent documents or any agreement or any instrument

to which it is a party or any law or regulation of any government

authority, or any agency or instrumentality thereof, binding upon it.

C. It is, and will remain during the term of this Agreement, in

compliance with all applicable laws and regulations, including

but not limited to, such laws and regulations as pertaining to

electronic funds transfer system.



 







 





20











        



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



















21



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







Loyalty Programs





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













22





 





 















 





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





       





deemed to have been served in the case of the notice delivered by hand

on the day of delivery, in the case of a notice sent by registered mail on

















        



      

purposes of this agreement or any schedule, supplementary conditions





Type of Change  Time Frame

Introduction of a

fee or charge



electronically and/or by

media advertising and







before the change





response is received

from The Merchant.



effective, starting from



Changes to



and charges



electronically and/or by

media advertising and









response is received

from The Merchant.



effective, starting from



Any other

changes to

the terms and

conditions



electronically and/or by

media advertising and







before the change





earlier or immediate











later than the day on



effect.































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



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



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









































































































































































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







This agreement shall insure to the effect and be binding upon the

parties named herein, and their respective successors in title and legal

representatives and shall not be construed or enforced so as to confer



The Merchant may not assign any of its rights under or interest in this

Agreement.



 

of Saudi Arabia, the liability of The Merchant under this Agreement



 

or admission by any partner or partners, amalgamation, dissolution or



voluntary or compulsory or any amalgamation, reconstruction or

          





The parties shall not, by virtue of this Agreement, be deemed to be

a partner or agent of each other, nor shall anything herein contained

be, construed as creating a partnership, joint association or trust, it



obligations under this agreement.



    









            







A. 



be severed from the Agreement and rendered ineffective so far



Agreement.

 

         

        

amount of the machine from the Merchant’s account or any other



   

return the terminals for a refund.







   









































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



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





28



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

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





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

























  





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



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







 

















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











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The liability of The Merchant hereunder shall not be impaired or











observe any of the stipulations or conditions of the Agreement shall

       

a breach of this Agreement, if such failure or omission arises from a



shortage of material or labour, delay in deliveries from sub-contractors

or machine failure, or any other event outside the control of the party





          

Agreement and/or the Operating Manuals, in the event of a breach by

The Merchant of any of the terms and conditions of this Agreement,







periods, suspend all the rights of The Merchant under this Agreement,

save for those rights necessary to enable The Merchant to remedy











A.         

         

agreed and/or is subject to the conditions referred to in clause







    







 

of the Agreement.

 



The Merchant.

            

proprietorship or partnership form, if The Merchant or its sole

proprietor or any of the partners constituting The Merchant



have any adjudication order made against him.

            

attachment is levied upon or issued against any of the

property or assets of The Merchant.

 

for any reason.

 



          

      

      

right to terminate the agreement immediately.





















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

















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

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

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

















  





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



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



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

  





 

 2



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 





 



 



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

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 

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













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



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C. 





D.          



         







        

        

right of access to The Merchant’s outlet, to disconnect the

MADA-POS terminal and/or retrieve and remove the same











        



E. It is hereby understood and declared that any termination under

this Agreement by either party shall not affect any prior rights or

liabilities of the parties hereto.

F. 

        







the reassignment.

G. 











and/or any relevant Card Association rules after any termination of this

Agreement, The Merchant shall be totally responsible for any and all



pursuant to this Agreement.











adjustment volume. These funds are to be used for settlement of







and/or any relevant Card Association rules after the termination of the



         

pursuant to this Agreement, The Merchant agrees to promptly pay





adjustments. The Merchant agrees not to dispute these records.



A.         



      



 This document relates to MADA-POS Card, Credit Card and other

payment cards at MADA-POS Terminals only.









 





 





 







 2





































 



















 













































































  









 





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C. 







        

and/or Card Scheme from and against all actions, claims, losses,



suffer or incur as a result of such a failure.



 





The Merchant service charges for MADA and International Card

Schemes

The schedule of charges shall become effective once the terminal/s is/

are installed.

Monthly Charges

FeesCharges Details



If the monthly total transactions of POS terminal does not



Payment Cards Charges



amount

Fees

Transaction

amount





Available



Per Transaction



Merchant Services Charge







Per Transaction



and more

SR 80



Per Transaction

Gulf cooperation council transactions





Available



Per Transaction







Available



Per Transaction

Maestro transactions

    











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

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

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



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















 •













 









  























0.8





SR 80





GCC







CC











Gas station fees

Merchant Fees



Free







Mass Merchant

 SR for each transaction









 

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



SR 





SR 







SR SR 

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

 



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







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





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

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



 2









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





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







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







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



















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







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



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        

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        

       



any or all of the Charges/Fees or amounts to be provided inclusive of





and its rate at the prevailing rate as applicable and charged to the

Customer.

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

         

eCorp.







      

Point of Sale Statement.









Merchant Communication

Merchant’s Email

          

provided to the POS department on this form.



above by the merchant.

Corporate ID (If exists)

ID/Iqama Number

Required User ID

Attached a clear copy of user’s National/Iqama ID

(Write account numbers to be granted to the users)

Job Title Mobile

966

E-mail

Employee Name

Accounts Access









ﺔﺑﻮﻠﻄﻤﻟﺍ ﺕﺎﺑﺎﺴﺤﻟﺍ .ﺝ











Page 28/23

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











































   



























Page 28/24 ةحفصلا

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List Of The Required Machines

Name of the Store in

Arabic & English

Store Location

Account Number

be Linked to the

Machine/s

Person in Charge

* Delegate’s Mobile

Number

Street Name District City

* In case the clinet did not answer the request well be cancelled and will need to open a new request.

Information about The Merchant

Business Type Owner Phone Number

Name of the In-

Charge Person

Deputy Mobile Number

Deputy Phone

Number

Fax Number

Language in the

Machine

English Arabic

Number of the

Required Machines

Zip Code

Cashback

Yes No

P.O. Box City Key Entry

E-Mail for Financial

Claims

Machine Type

(Please Choose)

Phone Number Mobile SIM Number Soft POS terminal

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 

Electronic Credit Card Transactions



. Merchant shall not photo copy or scan or save any information of

the credit/debit card.

2. The Merchant shall specify the current account number that the









 

A. The validity of the credit card presented to him.

 

C. The credit card is free of any traces of change, distortion or



 

on the receipt.

 



the transaction

 

 









the Credit Card Payment Card is used or any fees may The



 



 

 





         





 

  

        

correspondence.











 .

















.

 

 

 

 



     



    



.

 i













 ii



         iii

 

 iv









 v



        vi











Merchant information (If Soft POS terminal



Email address  Mobile number   

Page 28/

| | 4030001588 | 300002471110003 | 44,780,000,000 | |

| – 3208 | | 26/12/1953 20/4/1373 3737

www.alahli.com | 920001000 | 13519 – 6676

| 778

( .

)

) (

function as indicated in the Point Of Sale operation manual.

Merchants must not use the Reversal function but use a Refund

Transaction to return the difference to the Cardholder in the event of

overcharging a POS transaction amount.

the Cardholder for a Transaction receipt or similar documentation as

proof of the original purchase transaction; if the original receipt is

8. Merchants that provide full amount or partial Refunds must do so

only for the purpose of crediting a Cardholder account for returned

merchandise, cancelled services, or a price adjustment related to a

previous POS Purchase

Merchant must ensure to disclose on the returns and Refunds in

a clear and visible format near the location of the POS Terminal,

original Purchase Transaction.

conditions mentioned in this agreement.

Page 28/

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









automated





       



      



 

 

 

the automated mechanism

 



number for each of the previous services.





Financial Claims







(









2





 

2 

 



 















       



Page 28/28

www.alahli.com | 920001000 | 13519  6676 778  



          

Registration number or municipality permi.

 

or the authored person on the account.

 

approved representative.

 

        



Correspondence Address



 

 



 

  

 





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Western

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







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Sales Unit







Central

Region





Al ma’ather Street



Sales Unit







Eastern

Region









Sales Unit











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































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



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



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

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H205621 P386976 51235 NCB PoS Agreement SNB CBF 11 SNB Alahli Bilingual Part 1

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