VPS 105649 83736 (09/2019)
COLLECTION AND USE OF PERSONAL INFORMATION
Collecting your personal information
We (RBC Life Insurance Company) may from time to time collect information about you such as:
information establishing your identity (for example, name, address, phone number, date of birth, etc.) and your
personal background;
information related to or arising from your relationship with and through us;
information you provide through the application and claim process for any of our insurance products and services; and
information for the provision of products and services.
We may collect information from you, either directly or through representatives. We may collect and conrm this
information during the course of our relationship. We may also obtain this information from a variety of sources including
hospitals, doctors and other health care providers, the MIB, Inc., the government (including government health insurance
plans) and other governmental agencies, other insurance companies, nancial institutions, motor vehicle reports, and your
employer.
Using your personal information
This information may be used from time to time for the following purposes:
to verify your identity and investigate your personal background;
to issue and maintain insurance products and services you may request;
to evaluate insurance risk and manage claims;
to better understand your insurance situation;
to determine your eligibility for insurance products and services we offer;
to help us better understand the current and future needs of our clients;
to communicate to you any benet, feature and other information about products and services you have with us;
to help us better manage our business and your relationship with us; and
as required or permitted by law.
For these purposes, we may make this information available to our employees, our agents and service providers, and
third parties, who are required to maintain the condentiality of this information. If you are insured under a group insurance
policy obtained through your employer, we may also share your information with your employer when necessary for the
services we provide to you. Your health information will not be shared with your employer without your consent.
In the event our service provider is located outside of Canada, the service provider is bound by, and the information may
be disclosed in accordance with, the laws of the jurisdiction in which the service provider is located. Third parties may
include other insurance companies, the MIB, Inc. and nancial institutions.
We may also use this information and share it with RBC
®
companies (i) to manage our risks and operations and those of
RBC companies and (ii) to comply with valid requests for information about you from regulators, government agencies,
public bodies or other entities who have a right to issue such requests.
If we have your social insurance number, we may use it for tax related purposes and share it with the appropriate
government agencies.
Your right to access your personal information
You may obtain access to the information we hold about you at any time and review its content and accuracy, and have it
amended as appropriate; however, access may be restricted as permitted or required by law. To request access to such
information or to ask questions about our privacy policies, you may do so now or at any time in the future by contacting us at:
RBC Life Insurance Company
P.O. Box 515, Station A,
Mississauga, Ontario L5A 4M3
Telephone: 1-800-663-0417
Facsimile: (905) 813-4816
Our privacy policies
You may obtain more information about our privacy policies by asking for a copy of our “Financial fraud prevention and
privacy protection” brochure, by calling us at the toll free number shown above or by visiting our web site
at www.rbc.com/privacysecurity.
® / ™ Trademark(s) of Royal Bank of Canada. Used under licence.