Post Office Box 84075 * Columbus, GA. 31993
Phone (800) 433-3036 * Fax (866) 849-2970
groupclaimfiling@aflac.com
CRITICAL ILLNESS CLAIM FORM INSTRUCTIONS
To avoid delays in processing of your claim form, complete each section attaching documentation below
when it applies.
Supporting Documentation Needed
Chart Note to include admission and discharge paperwork if there was a hospital stay
Surgical Report-if surgery took place
Pathologist report when diagnosed with a malignant condition
Benefit Assignment-Benefits are payable to the policy holder unless written authorization is
received from you or your healthcare provider to assign benefits to the provider. If you choose to
assign benefits, attach a signed and written request.
Email form to groupclaimfiling@aflac.com or fax to 1.866.849.2970.
Post Office Box 84075 * Columbus, GA. 31993
Phone (800) 433-3036 * Fax (866) 849-2970
groupclaimfiling@aflac.com
CRITICAL ILLNESS CLAIM FORM
Please review your policy for specific benefits covered under your plan.
To prevent processing delays, please have claim form completed in full and return the signed HIPAA.
Please submit medical documentation from your healthcare provider to support your claim.
POLICYHOLDER/CLAIMANT INFORMATION
Employer’s Name:
Policy/Certificate No.
Social Security No.
Date of Birth
Gender:
Policyholder’s Name:
Policyholder's Address, City, State, Zip Code
Check Box If This Is A Permanent Address Change
Policyholder’s E-Mail:
Telephone Number:
Patient’s name:
Relationship To The Policyholder:
Date of Birth:
Gender:
*
By providing your e-mail address above, you consent to the use of electronic transactions in connection with your CAIC policies, contracts, and/or
accounts to the extent available permitted by law (which may include, but not limited to: invoices, claim correspondence, contracts, surveys, and other
materials that CAIC is, or may be, legally required to deliver to you).
Cancer; Carcinoma in situ; Skin Cancer: Please submit a copy of the pathology report from which the condition was diagnosed.
Heart Attack; Sudden Cardiac Arrest: Please submit a copy of the discharge summary, cardiology consult report, cardiac catheterization report,
history & physical, and ER notes.
Coronary Artery Bypass Surgery: Please submit a copy of the operative report for the procedure.
Major Organ Transplant; Bone Marrow Transplant: Please submit a copy of the operative report for the procedure.
Stroke: Please submit a copy of the discharge summary, MRI and/or CT test reports from the initial diagnosis, as well as proof of permanent neurological
damage (i.e. follow up CT and/or MRI reports, office notes from neurologist or therapist, etc.)
Renal Failure: Please submit proof of the start date for dialysis or the operative report for transplant. The End Stage Renal Disease Medical Evidence
Report is preferred.
Heart Event: Please submit a copy of the operative report for the procedure.
Loss of Sight, speech, hearing, coma, burns, paralysis: Please submit medical documentation from the health care provider indicating the diagnosis
and severity.
**Disclaimer: Some of the conditions and services listed may not be covered by your policy.
Dates
Round Trip Mileage
Several states require that the following statement appear on the claim forms:
Any person, who knowingly and with intent to defraud any insurance company, files a statement of claim containing any materially false, incomplete or
misleading information, is guilty of a crime
I hereby certify that the answers I have provided to the foregoing questions are both complete and true to the best of my knowledge and belief. I have read the
fraud notice included with this form.
POLICYHOLDER’S SIGNATURE: ____________________________________________________ DATE: ___________________________________
PATIENT’S SIGNATURE: __________________________________________________________ DATE
: ____________________________________
Post Office Box 84075 * Columbus, GA. 31993
Phone (800) 433-3036 * Fax (866) 849-2970
groupclaimfiling@aflac.com
CRITICAL ILLNESS CLAIM FORM
(Page 1 of 2)
ATTENDING PHYSICIAN’S STATEMENT
PATIENT’S NAME:
DATE OF BIRTH:
WHEN DID SIGNS AND/OR
SYMPTOMS FIRST APPEAR?
HAS THE PATIENT EVER RECEIVED MEDICAL
ADVICE OR TREATMENT FOR THIS OR A SIMILAR
CONDITION?
No
Yes, When
DIAGNOSIS (INCLUDING COMPLICATIONS)
CANCER/ CARCINOMA IN SITU
DATE OF DIAGNOSIS (THE DATE THE PATHOLOGICAL SPECIMEN(S) WERE OBTAINED ON
WHICH CANCER OR CARCINOMA IN SITU WERE DIAGNOSED)
WAS THE CANCER/CARCINOMA IN SITU
DIAGNOSED PATHOLOGICALLY
CLINICALLY DIAGNOSED
IF THE CANCER/CARCINOMA IN SITU WAS PATHOLOGICALLY DIAGNOSED, ATTACH A COPY OF THE PATHOLOGY REPORT. IF THE CANCER/CARCINOMA IN SITU
WAS CLINICALLY DIAGNOSED, PLEASE PROVIDE THE REASON(S) THAT PATHOLOGICAL DIAGNOSIS WAS NOT OBTAINED AND ATTACH MEDICAL EVIDENCE
THAT SUPPORTS THE DIAGNOSIS OF CANCER.
MYOCARDIAL INFARCTION (HEART ATTACK)
DOES THE PATIENT’S CONDITION MEET ALL OF THE FOLLOWING CRITERIA:
Yes N
o
ARE NEW AND SERIAL ELECTROCARDIOGRAPHIC (EKG) FINDINGS CONSISTENT WITH MYOCARDIAL
INFARCTION?
ATTACH A COPY OF THE EKGs AND REPORTS.
Yes No WERE CARDIAC ENZYMES ELEVATED ABOVE GENERALLY ACCEPTED LABORATORY LEVELS OF NORMAL FOR
CREATINE PHYSPHOKINASE (CPK), A CPK-MB MEASUREMENT MUST BE USED? ATTACH A COPY OF THE LAB REPORT
Yes No DID DIAGNOSTIC STUDIES CONFIRM A MYOCARDIAL INFARCTION AND THE OCCLUSION OF ONE OR MORE CORONARY
ARTERIES?
ATTACH COPIES OF ANY APPLICABLE REPORTS.
Yes No DID THE PATIENT HAVE CHEST PAIN CONSISTENT WITH MYOCARDIAL INFARCTION?
DATE OF DIAGNOSIS: (THE DATE THE PATIENT MET ALL OF THE ABOVE CRITERIA FOR MYOCARDIAL INFARCTION)
CORONARY ARTERY BYPASS SURGERY
Yes No
DID THE PATIENT UNDERGO OPEN HEART SURGERY TO CORRECT NARROWING OR BLOCKAGE OF ONE OR MORE CORONARY
ARTERIES WITH BYPASS GRAFTS? IF SO, ATTACH A COPY OF THE OPERATIVE REPORT.
WHAT CONDITION CAUSED THE NEED FOR CORONARY ARTERY BYPASS SURGERY? DATE THE PATIENT WAS FIRST TREATED FOR SIGNS OR
SYMPTOMS OF THIS CONDITION?
MAJOR ORGAN TRANSPLANT
Yes No
DID THE PATIENT UNDERGO SURGERY TO RECEIVE A HUMAN HEART, LIVER, LUNG, KIDNEY, PANCREAS, OR BONE MARROW? IF SO,
ATTACH COPY OF THE OPERATIVE REPORT.
DATE THE PATIENT WAS FIRST TREATED FOR SIGNS OR
SYMPTOMS OF THIS CONDITION?
STROKE
Yes No
DID THE PATIENT HAVE A STROKE, MEANING APOPLEXY, SECONDARY TO RUPTURE OR ACUTE OCCLUSION OF A CEREBRAL ARTERY?
STROKE DOES NOT INCLUDE TRANSIENT ISCHEMIC ATTACKS AND ATTACKS OF VERTERBROBASILAR ISCHEMIA, HEAD INJURY, OR
CHRONIC CEREBROVASCULAR INSUFFICIENCY.
DATE OF DIAGNOSIS (THE DATE A STROKE OCCURRED BASED ON DOCUMENTED
NEUROLOGICAL DEFICITS AND NEUROIMAGING STUDIES?
RENAL FAILURE
Yes N
o
DOES THE PATIENT HAVE END STAGE RENAL FAILURE PRESENTING AS CHRONIC, IRREVERSIBLE FAILURE TO FUNCTION OF BOTH
KIDNEYS?
Yes N
o
DOES THE PATIENT’S KIDNEY FAILURE NECESSITATE REGULAR RENAL DIALYSIS, HEMO-DIALYSIS OR PERITONEAL DIALYSIS (AT
LEAST WEEKLY) OR WHICH RESULTS IN KIDNEY TRANSPLANTATION?
DATE OF DIAGNOSIS (THE DATE A DOCTOR OR PHYSICIAN RECOMMENDS THAT THE PATIENT BEGIN RENAL DIALYSIS.)
WHAT IS THE CAUSE FOR THE PATIENT’S RENAL DISEASE? DATE THE PATIENT FIRST TREATED FOR SIGNS OR SYMPTOMS
OF THIS CONDITION?
(Page 2 of 2)
ATTENDING PHYSICIAN’S STATEMENT (continued)
PATIENT’S NAME: DATE OF BIRTH:
Is the patient unable to perform job duties?
No
Yes If yes, please provide dates:
What specific job duties is patient unable to perform?
Restrictions and Limitations: (Please quantify in hours, weight, etc.)
If retired or unemployed which activities of daily living (ADLs) is patient unable to perform?
Is the patient:
Ambulatory
Bed Confined
House Confined
Was the patient hospitalized or confined to a skilled nursing facility? No Yes
If yes, Hospital Address:
Date Admitted: Date Discharged:
Date you expect patient to resume partial duties? Date you expect patient to resume full duties?
If patient is unemployed or retired, on what date would you expect a person of like age, gender and good health to resume his/her normal and necessary
activities?
Was the patient treated by any other physician’s for this condition? No Yes
If yes, provide names and addresses of other treating physicians:
Remember, it is unlawful to fill out this form with facts you know are false or to leave out facts you know are relevant and important. Check to be sure that all
information is correct before signing. Please refer to page 3 for notice specific to your state
I hereby certify that the above described information is based upon reasonable medical probability and is true and correct to the best of my
knowledge and belief.
ATTENDING PHYSICIAN’S SIGNATURE
I hereby certify that the above described information is based upon reasonable medical probability, and is true and correct to the best of my
knowledge and belief.
Name (Attending Physician) Please Print:
Degree:
Telephone Number:
Address:
City:
State:
Zip code:
Signature:
Date:
Medical Id#:
AUTHORIZATION TO OBTAIN INFORMATION
Primary Certificate Holder Name:
SSN(optional):
Date of Birth:
Certificate Number(s):
Address:
City:
State:
Zip:
Name of Individual Subject to Disclosure (If not the primary Certificate Holder):
Date of Birth:
Relationship to Primary Certificate Holder:
Self
Spouse Domestic Partner Child Stepc
hild Grandchild
I.
Authorization:
For the purpose of evaluating my eligibility for insurance and for benefits under an existing certificate, including checking
for and resolving any issues that may
arise regarding incomplete or incorrect information on my application for coverage
and/or claim form, I hereby authorize the disclosure of the following
information(defined below) about me and, if
applicable, my dependents, from the sources listed below to Continental American Insurance Company (CAIC), or
any
person or entity acting on its part, to include American Family Life Assurance Company of Columbus and American
Family Life Assurance Company of New
York (collectively, Aflac).
II.
Disclosure of Health Information:
Health information may be disclosed by any health care provider, health plan (including CAIC or Aflac, with respect to other
CAIC or Aflac coverages) or health care
clearinghouse that has any records or knowledge about me. Health care provider
includes, but is not limited to, any licensed physician, medical or nurse practitioner,
nurse, pharmacist, osteopath,
psychologist, physical or occupational therapist, chiropractor, dentist, audiologist or speech pathologist, podiatrist, hospital,
medical
clinic or laboratory, pharmacy, rehabilitation facility, nursing home or extended care facility, prescription drug
database or pharmacy benefit manager, or ambulance
or other medical transport service. Health information may also be
disclosed by any insurance company or the Medical Information Bureau (MIB). Health
information includes my entire
medical record, but does not include psychotherapy notes. Some information obtained may not be protected by certain
federal
regulations governing the privacy of health information, but the information is protected by state privacy laws and
other applicable laws. CAIC will not disclose the
information unless permitted or required by those laws.
III.
Rights and Expiration:
I understand that I may revoke this authorization at any time, except to the extent that CAIC or Aflac has taken action in
reliance on this authorization. If I revoke
this authorization, CAIC may not be able to evaluate my application for coverage
and/or claim. To revoke this authorization, I must provide a written and signed
revocation to CAIC at the address or fax
number above. Unless otherwise revoked, this authorization shall remain in effect for two (2) years from the date signed
or upon my death, whichever occurs first. I agree that a copy of this authorization is as valid as the original and that I or an
authorized representative may request
a copy of this authorization.
IV.
Notice:
I understand that CAIC is not conditioning payment, enrollment, or eligibility for benefits on whether I sign this
authorization. I understand that if the information
disclosed is protected health information relating to a health plan and the
person or entity receiving the information is a not a health care provider or health plan
covered by federal privacy
regulations, the information disclosed may be re-disclosed by such person or entity and will likely no longer be protected
by the
federal privacy regulations.
If records are on an adult dependent, (e.g. spouse, child over 18), the dependent must sign this form
If records are on a minor child the natural parent or legal guardian must sign on their behalf.
Signature of Individual Subject to Disclosure Date Signed
Legal Representative’s Printed Name Legal Representative’s Signature Legal Relationship Date
***If signed by a legal representative (e.g. Legal Guardian, Estate Administrator, Power of Attorney
Send to:
Continental American Insurance Company
Post Office Box 84075
Columbus, GA 31993
Phone: (800) 433-3036
Fax: (866) 849-2970
Email: groupclaimfiling@aflac.com
AGC06106_2016
Electronic Funds Transaction Authorization
Send to: Continental American Insurance Company Phone: (800) 433-3036 Fax (866) 849-2970
Post Office Box 84075
Email: groupclaimfiling@aflac.com
Columbus, Georgia 31993
Authorization Agreement for Direct Deposit
I would like to: Start Stop Change direct deposit of my claim payment(s).
Account Type:
Checking Savings
**** Please provide a blank voided check
or direct deposit form from your
financial institution. Incomplete or
inaccurate information will not be
processed.
9-Digit Routing Number:
Account Number:
Name of Financial Institution:
Address:
City:
State:
Zip:
Phone:
I authorize Continental American Insurance Company (CAIC) to initiate credit entries, and, if errors occur, I
authorize the correction of entries to my account as indicated. This authorization remains effective and in
full force until CAIC receives written notification from me of its termination in such time and in such manner
to afford CAIC a reasonable opportunity to act on it. Please notify CAIC immediately if your financial
institution information has changed by sending notification to the address indicated above. Should you have
any questions, please contact us at 1-800-433-3036.
Policy/Certificate Holder’s Name (Print):
Address:
City/State/Zip:
Phone #:
E-mail Address:
Employer Name or Group #:
Certificate #:
***By providing your e-mail address above, you consent to the use of electronic transactions in connection with your CAIC policies, contracts, and/or
accounts to the extent available and permitted by law (which may include, but not limited to: invoices, claim correspondence, contracts, surveys, and
other materials that CAIC is, or may be, legally required to deliver to you)
Note: Forms received without signature will not be processed. Electronic signatures not accepted.
Policy/Certificate Holder Signature (Required) Date Signed:
Continental American Insurance Company (CAIC), a proud member of the Aflac family of insurers, is a wholly-owned subsidiary of Aflac Incorporated and underwrites group coverage. Aflac is
not licensed to
solicit business in New York, Guam, Puerto Rico, or the Virgin Islands. For groups sitused in California, coverage is underwritten by Continental American Life Insurance
Company. For groups sitused in New York,
coverage is underwritten by American Family Life Assurance Company of New York.
Continental American Insurance Company 1600 Williams St Columbia, South Carolina 292011-800-433-3036 toll-free 1-866-849-2970 fax
EFT Form 2016
FRAUD WARNING NOTICES
For use with Claim Forms
PLEASE READ THE FRAUD WARNING NOTICE FOR YOUR STATE
ALASKA:
A person who knowingly and with intent to
injury, defraud or deceive an insurance company files
a claim containing false, incomplete, or misleading
information may be prosecuted under state law.
IDAHO:
Any person who knowingly, and with intent
to defraud or deceive any insurance company, files
a statement of claim containing any false,
incomplete, or misleading information is guilty of a
felony.
ARIZONA:
For your protection Arizona law requires
the following statement to appear on this form. Any
person who knowingly presents a false or fraudulent
claim for payment of a loss is subject to criminal and
civil penalties.
INDIANA:
A person who knowingly and with intent
to defraud an insurer files a statement of claim
containing Any false, incomplete, or misleading
information commits a felony.
ARKANSAS:
Any person who knowingly presents a
false or fraudulent claim for payment of a loss or
benefit or knowingly presents false information in an
application for insurance is guilty of a crime and may
be subject to fines and confinement in prison.
KENTUCKY:
Any person who knowingly and with
intent to defraud any insurance company or other
person files a statement of claim containing any
materially false information or conceals, for the
purpose of misleading, information concerning any
fact material thereto commits a fraudulent
insurance act, which is a crime.
CALIFORNIA:
For your protection California law
requires the following to appear on this form:
Any person who knowingly presents a false or
fraudulent claim for the payment of a loss is guilty of a
crime and may be subject to fines and confinement in
state prison.
LOUISIANA:
Any person who knowingly presents a
false or fraudulent claim for payment of a loss or
benefit or knowingly presents false information in
an application for insurance is guilty of a crime and
may be subject to fines and confinement in prison.
COLORADO:
It is unlawful to knowingly provide false,
incomplete, or misleading facts or information to an
insurance company for the purpose of defrauding or
attempting to defraud the company. Penalties may
include imprisonment, fines, denial of insurance and
civil damages. Any insurance company or agent of an
insurance company who knowingly provides false,
incomplete, or misleading facts or information to a
policyholder or claimant for the purpose of defrauding
or attempting to defraud the policyholder or claimant
with regard to a settlement or award payable from
insurance proceeds shall be reported to the Colorado
division of insurance within the department
of regulatory agencies.
MAINE:
It is a crime to knowingly provide false,
incomplete or misleading information to an
insurance company for the purpose of defrauding
the company. Penalties may include imprisonment,
fines or a denial of insurance benefits.
MARYLAND:
Any person who knowingly and
willfully presents a false or fraudulent claim for
payment of a loss or benefit or who knowingly and
willfully presents false information in an application
for insurance is guilty of a crime and may be subject
to fines and confinement in prison.
DELAWARE:
Any person who knowingly, and with
intent to injure, defraud or deceive any insurer, files a
statement of claim containing any false, incomplete or
misleading information is guilty of a felony.
MINNESOTA:
A person who files a claim with
intent to defraud or helps commit a fraud against an
insurer is guilt of a crime.
DISTRICT OF COLUMBIA: WARNING:
It is a crime
to provide false or misleading information to an
insurer for the purpose of defrauding the insurer or
any other person. Penalties include imprisonment
and/or fines. In addition, an insurer may deny
insurance benefits if false information materially
related to a claim was provided by the applicant.
NEW HAMPSHIRE:
Any person who, with a
purpose to injure, defraud, or deceive any insurance
company, files a statement of claim containing any
false, incomplete, or misleading information is
subject to prosecution and punishment for
insurance fraud, as provided in RSA 638:20.
FLORIDA:
Any person who knowingly and with intent
to injure, defraud, or deceive any insurer files a
statement of claim or an application containing any
false, incomplete, or misleading information is guilty of
a felony of the third degree.
NEW JERSEY:
Any person who knowingly files a
statement of claim containing any false or
misleading information is subject to criminal and
civil penalties.
FRAUD WARNING NOTICES (CONT.)
For use with Claim Forms
PLEASE READ THE FRAUD WARNING NOTICE FOR YOUR STATE
NEW MEXICO:
Any person who knowingly presents a
false or fraudulent claim for payment of a loss or benefit or
knowingly presents false information in an application for
insurance is guilty of a crime and may be subject to civil
fines and criminal penalties.
TENNESSEE:
It is a crime to knowingly provide false,
incomplete or misleading information to an insurance
company for the purpose of defrauding the company.
Penalties include imprisonment, fines and denial of
insurance benefits.
NEW YORK:
Any person who knowingly and with
intent to defraud any insurance company or other person
files an application for insurance or statement of claim
containing any materially false information, or conceals
for the purpose of misleading, information concerning
any fact material thereto, commits a fraudulent insurance
act, which is a crime, and shall also be subject to a civil
penalty not to exceed five thousand dollars and the
stated value of the claim for each such violation.
TEXAS:
Any person who knowingly presents a false or
fraudulent claim for the payment of a loss is guilty of a
crime and may be subject to fines and confinement
in
state prison.
OHIO:
Any person who, with intent to defraud or knowing
that he is facilitating a fraud against an insurer, submits an
application or files a claim containing a false or deceptive
statement is guilty of insurance fraud.
VIRGINIA
: It is a crime to knowingly provide false,
incomplete or misleading information to an insurance
company for the purpose of defrauding the company.
Penalties include imprisonment, fines and denial of
insurance benefits.
OKLAHOMA: WARNING: Any person who knowingly, and
with intent to injure, defraud or deceive any insurer, makes
any claim for the proceeds of an insurance policy containing
any false, incomplete or misleading information
is guilty of a
felony.
WASHINGTON:
It is a crime to knowingly provide false,
incomplete, or misleading information to an insurance
company for the purpose of defrauding the company.
Penalties include imprisonment, fines, and denial of
insurance benefits.
OREGON:
Any person who, with intent to defraud or
knowing that he is facilitating a fraud against an insurer,
submits an application or files a claim containing a false
or
deceptive statement may be guilty of insurance fraud.
RHODE ISLAND and WEST VIRGINIA:
Any person who
knowingly presents a false or fraudulent claim for
payment of a loss or benefit or knowingly presents false
information in an application for insurance is guilty of
a
crime and may be subject to fines and confinement in
prison.
PENNSYLVANIA
: Any person who knowingly and with
intent to defraud any insurance company or other person
files an application for insurance or statement of claim
containing any materially false information or conceals for
the purpose of misleading, information concerning any
fact material thereto commits a fraudulent insurance act,
which is a crime and subjects such person to criminal and
civil penalties.
ALL OTHER STATES:
Any person who knowingly and
with intent to defraud any insurance company or other
person files an application for insurance or statement of
claim containing any materially false information or
conceals for the purpose of misleading, information
concerning any fact material thereto commits a fraudulent
insurance act, which is a crime and subjects such
person to criminal and civil penalties.
PUERTO RICO:
Any person who knowingly and with the
intention of defrauding presents false information in an
insurance application, or presents, helps, or causes the
presentation of a fraudulent claim for the payment of a
loss or any other benefit, or presents more than one claim
for the same damage or loss, shall incur a felony and,
upon conviction, shall be sanctioned for each violation
with the penalty of a fine of not less than five thousand
dollars ($5,000) and not more than ten thousand dollars
($10,000), or a fixed term of imprisonment for three (3)
years, or both penalties. Should aggravating
circumstances are present, the penalty thus established
may be increased to a maximum of five (5) years, if
extenuating circumstances are present, it may be reduced
to a minimum of two (2) years.