General Principles and Checklist for Decommissioning
The following is a set of principles on which to base any decision to decommission.
Many decisions will be signicantly inuenced by nancial constraints but the interests
of service users, staff and partners must be taken into account and prioritised during
any decommissioning process.
Transparency and fairness – there should be transparency in the decision-making
process, with fairness in the approach to all stakeholders. It should be absolutely
clear why a decision has been taken to decommission a particular service, and
this needs to be understood and shared by all stakeholders. Equally, there should
be fairness in the way stakeholders are treated, whether this is between different
providers or different service users.
Users – safeguarding the welfare of service users must be a key priority
throughout any decommissioning process. Decommissioning a service should
not remove essential or important provision from any existing user. The interests
of service users should be protected throughout the decommissioning process,
to ensure that ongoing support and care needs are addressed appropriately.
Staff – providers have a responsibility to ensure that the decommissioning process
is transparent and that the welfare of staff involved in providing the service is
protected through proper consultation between the service provider and the
Value for money – the purpose of decommissioning services will be to ensure
that health and social care and other services most effectively meet the needs
of vulnerable people, are of the best quality and offer value for money.
Risk management – there should be clarity about the risks involved in the
process and the approach being taken to manage these risks.
Partnership – relevant agencies/services to work with all stakeholders to achieve
a smooth transition, with particular regard for service users and staff.
Communication – a sound communications strategy will help to ensure that the
process of decommissioning is ultimately successful through the full engagement
of users, staff, elected members, providers and the media where appropriate
People’s Needs Deﬁning Change Health Services Change Guide