For more information on QCAT: Call 1300 753 228 or visit www.qcat.qld.gov.au
QCAT
Queensland Civil and Administrative Tribunal
Instructions for completing (continued)
FOR A DISPUTE ABOUT THE REPAIR OF A DEFECT IN A MOTOR VEHICLE
You may make an application for the repair of a defect in a motor vehicle which is under a
statutory warranty.
Proving your case - you will need to provide details of your claim to the tribunal.
• write the date that the motor vehicle was bought
• write the make and model of the vehicle, and the year it was manufactured
• write the odometer reading at time of purchase
• attach a copy of the defect notice that was given to the respondent, and write the date that the
defect notice was given
• write how far away (the distance in km) the respondent resided or had their place of business from
your residence or place of business and the costs of transporting your vehicle to the respondent
• if the respondent refused to accept the motor vehicle, write the date of refusal
• indicate whether the vehicle was repaired within 14 days of the respondent accepting the
motor vehicle
• indicate whether the defect has not been repaired properly
• write the day that the respondent, or their nominated repairer, accepted the vehicle
• attach a copy of the repair invoice
FOR DISPUTES ABOUT PROPERTY DAMAGE CAUSED BY A VEHICLE
• write the time, date and place of the incident
• write the make and model of your vehicle (if applicable), the registration number and who was
driving it at the time of the accident
• write the make and model of the respondent’s vehicle, the registration number and the name and
address of the driver (and if appropriate, the name and address of the owner or employer)
• explain how the incident happened fully and simply and say what the other driver did
• attach an extra sheet of paper to your claim and draw a sketch of what happened. Show street
names, the location of trafc signs and lights, the number of trafc lanes, the position of trafc
islands and double lines, and the position of each vehicle at the time of collision. Please mention if
the driver was charged by the police with a trafc offence
• write how much you were quoted for repairs and attach any quote(s). Obtain written quotes for
both labour and parts – the amount of your claim should be the quote you think is reasonable. You
will need to get a quote and afdavit from the repairer
• If the cost of repairs to your vehicle is more than the vehicle is worth, get a loss assessor/adjuster
to give a written valuation of your vehicle before it was damaged. The loss assessor should also ll
out an afdavit
PROVING YOUR CASE
Have you included a copy of all the relevant documents and evidence? Y
ou must include a
copy of all of the relevant documents that you want to use and rely on.
You must print out all electronic evidence
Sometimes evidence (such as photos or receipts) may be stored in an electronic device, such as a
mobile phone, tablet or computer. Sometimes evidence may be stored on a CD or DVD. You must
provide a printed copy of this evidence with your application if you wish to use and rely on it at the
hearing. The Tribunal will not accept a CD or DVD for ling and will not consider evidence provided
only in an electronic format.
Instructions for completing - Application for minor civil dispute – consumer dispute – page 4 of 5