Fillable Form Feedback (University of West Florida)

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Form Feedback (University of West Florida)

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  • 76 check-boxes
  • 9 other fields

Country of origin: US
File type: PDF

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F E E D B A C K
Excellent
Average
Poor
N/A
1
Courtesy & Friendliness
a. Is the staff friendly and courteous?
b. Is the Procurement web site customer-friendly and helpful?
2
Availability of Service
a. Were you able to reach the appropriate staff person?
b. Do you feel that you and/or your department have good working
relationship with Procurement?
c. Does Procurement regularly visit you or your department?
d. How do you rate the insufficient fund/budget transfer process for
Banner Requisitions?
e. Does Procurement provide enough information about
procedures, deadlines, etc.?
f. Would you prefer training and information:
On Web Workshops
One-On-One Other
3
Knowledge of Service/Product
a. How knowledgeable was the Procurement Agent about your
commodity or service?
b. Does Procurement demonstrate flexibility and ingenuity in finding
ways to assist you?
4
Ability to Handle Problems
a. Was the Procurement staff successful in resolving your problem?
5
Timeliness
a. What has been your experience with Banner Requisitions being
processed in a timely manner?
b. Are urgent Banner Requisitions handled in a timely manner?
c. Are your shipments delivered in a timely manner?
d. Are voice mail messages answered in a timely manner?
e. Are emails answered in a timely manner?
6
Overall, how satisfied are you with the services you receive from the
Procurement office?
7
What has been your greatest challenge(s) in working with all areas of Procurement?
8
What areas of Procurement provide the best service?
9
What areas of Procurement do you feel need improvement?
10
If you were able to change something about Procurement, what would that be?
Please provide the following information to assist us in making improvements within the Procurement Office:
Your Classification: Faculty A&P USPS Other
Years at UWF:
Your Division: University President Advancement Academic Affairs
Student Affairs University Affairs
OPTIONAL: If you would like to be contacted by someone from Procurement, please
complete the following:
Name:
Extension:
Email:
Additional Comments:
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Completed 20 July 2020

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