Somerville Licensing Commission
Guideline on Public Complaints
1.
The Commission strives to ensure that all businesses and licensees are subject to fair,
efficient and impartial enforcement of licensing laws under the Commission's jurisdiction.
2.
If you see an illegal activity concerning a business or licensee, call the police department.
3.
Members of the public may submit complaints or concerns to the Somerville Licensing
Commission. The Commission may provide for a written complaint form which can be used
by the public.
4.
Upon receipt of a written complaint from a member of the public by the Licensing
Commission, a copy shall be distributed to all Licensing Commission members. A copy
shall also be forwarded to the Licensing Investigator for investigation and recommendation
as to whether any further action should be considered.
5.
The Licensing Investigator shall document his or her investigation and recommendation as to
whether a hearing should be held before the Licensing Commission.
6.
The Licensing Investigator shall forward a copy of his or her report as to the investigation
and recommendation to the Licensing Commission Office Staff. If the Licensing
Investigator recommends further action is warranted, a copy shall also be forwarded to the
Law Department for review.
7.
If action is taken by the Licensing Commission as a result of a complaint, the Commission
shall notify the complainant in writing if contact information has been provided.
8.
These are intended as guidelines only. They are not mandatory. The Commission may
deviate from these guidelines as they deem appropriate. The Commission may amend these
guidelines by a majority vote. The guidelines shall be interpreted consistent with all
applicable laws and regulations.
Somerville Licensing Commission
Adopted: November 19, 2012