Sales Order
Name / Address Ship To
KINDERCARE 301539
341 S KIRKWOOD RD
SAINT LOUIS, MO 63122
CENTURY FIRE
2450 SATELLITE BLVD
DULUTH, GA 30096
S.O. No.Date
540456811/1/2020
Marmic Fire & Safety Co. Inc.
PO Box 1086
JOPLIN, MO 64802
Customer ID:
0078032
1
P.O. No.
19896914
Terms
Net 15
Item Rate Amount
RepShip Date
11/30/2020
Ordered ClassDescription
House
Type
NTKR AVATAX
Tax Schedule
SP102 79.20000.000Annual Inspection of Backflow 0.00
VR Process: Please call Service Channel at
516-500-7776 or use the mobile Service
Channel GPS app.
Use Pin # 1388023 and the PO
#
1
49523315 to Check In and
Out. IVR is required for payment.
Contact our office immediately for support
,
8
33-675-4305 and before leaving Location if
any deficiencies are found
.
Com
plete Cost Worksheet for Deficiencies
or repairs that can not be completed while
on-site.
SP104W 188.10000.000Annual Inspection of Wet Sprin 0.00
0.00
Sales Tax:
Subtotal 0.00
0.00
Total
Customer E-mail
Customer Contact
Customer Phone
Customer Alt. Contact
thea.dillon@centuryfp.com
Customer Alt. Phone
Job 19959671
Unscheduled Technician: Unassigned
KinderCare 301539
341 South Kirkwood Road Kirkwood, MO 63122
Location Phone:
Customer: KinderCare Education LLC
Job # 19896914 Due By: 11/30/2020
Customer PO: 149523315
Sprinkler/Backflow Annual InspectionIVR Process: Please call Service Channel at 516-500-7776 or use
the mobile Service Channel GPS app. Use Pin # 1388023 and thePO # above on Work Order to Check
In and Out. Call 833-675-4305 before leaving Center if any deficiencies are found. ***Pictures of
deficiencies are required for payment.***All jobs must be scheduled directly with the KinderCare facility.
The Center Director must sign the bottom of the work order and your Technician must utilize the IVR to
check in and out for this work to be considered complete.After putting systems on test, all Technicians
must contact Century Fire Protection, 833-675-4305, to receive confirmation the system is on test. Any
questions regarding passwords can also be directed to the same number.
Once complete, send the completed work order and invoice to century360@centuryfp.com for
processing.
Sprinkler
Sprinkler Annual
Sprinkler Inspection 129015994
Contact #
Phone: 833-675-4305
Fax: 770-506-2878
IVR Process: Please call Service Channel at 516-500-7776 or use the mobile Service Channel GPS app.
Use Pin # 1388023 and the PO # to Check In and Out. IVR is required for payment.
Contact our office immediately for support, 833-675-4305 and before leaving Location if any deficiencies are found.
Complete Cost Worksheet for Deficiencies or repairs that can not be completed while on-site.
** Pictures of deficiencies/ needed repairs are required** Remember to check Bus for Extinguishers during inspection.**
Marmic
Inspection
19896914
149523315
10/12/2020 11:46am EDT
Kirkwood
MO
63122
KinderCare 301539
11-30-2020
Sprinkler/Backflow Annual InspectionIVR Process: Please call Service Channel at 516-500-7776 or use the
mobile Service Channel GPS app. Use Pin # 1388023 and thePO # above on Work Order to Check In and
Out. Call 833-675-4305 before leaving Center if any deficiencies are found. ***Pictures of deficiencies are
required for payment.***All jobs must be scheduled directly with the KinderCare facility. The Center Director
must sign the bottom of the work order and your Technician must utilize the IVR to check in and out for this
work to be considered complete.After putting systems on test, all Technicians must contact Century Fire
Protection, 833-675-4305, to receive confirmation the system is on test. Any questions regarding passwords
can also be directed to the same number.
149523315
DATE: __________________
JOB:
___________________
Prepared by:
______________
Decription Part Number Qty
Type of Hours:
(Normal/After Hours,
Weekend/Holiday,
Etc.)
Required Parts:
Required
Permitting, AHJ,
or Other Minicipal
Cost:
Additional/Other:
If you have any questions concerning this quotation, contact name, phone number, e-mail.
THANK YOU FOR YOUR BUSINESS!
Repair Cost Worksheet
Job Description:
Number of Labor
Hours:
Partner: _____________________________________
Marmic
19896914
2450 Satellite Boulevard
Duluth, GA 30096
P:
833 675 4305
F:
770 506 2878
centuryfp.com
Bulletin
Date: March 7
th
, 2020 Bulletin No. 000100
To: Valued Century 360 Service Partners
From: Century 360
Subject: IVR Compliance Requirements
As a national fire life safety service provider, Century 360 has several customers that require IVR check in
and check out and we are forced to pass that requirement onto our service partners.
As a course of practice, we have always included this requirement and instructions as a part of each work
order that we issue. We have also always provided the option for the phone IVR option or the GPS
enabled app-based option.
We understand that there are sometimes issues in the field that can limit our ability to meet the
requirements so we have never made substantial demands in terms of compliance with IVR requirements
and we have never exercised the option of considering a work order incomplete and therefore ineligible
for payment without IVR compliance.
Unfortunately, the industry is increasingly adopting IVR requirements and the end users are more
aggressively demanding 100% compliance. Exceptions for typical field issues are being accepted less
frequently and end user customers have started exercising their rights to withhold payment to us when
the IVR requirement has not been met.
For these reasons we have been forced to make the following changes. These changes will be in effect
beginning April 1
st
, 2020.
Each service partner must utilize the GPS based app for IVR check in check out. The dial in option
should only be used when there is specific recordable issue that has precluded use of the app
based IVR.
Before any work order (inspection or repair) can be considered complete (eligible for payment)
IVR check in and check out for the work order must be recorded and Century must have the
appropriate inspection report/reports.
Instructions for loading and using the ServiceChannel GPS App are attached. Included is a link to video
training for use of the app.
We are also able to provide live online training for using the app to any and all of your service personnel if
needed. Please contact Scarlett Ashe at scarlett.ashe@centuryfp.com to schedule.
2
P:
833 675 4305
F:
770 506 2878
centuryfp.com
2450 Satellite Boulevard
Duluth, GA 30096
ServiceChannel Provider App:
Check In, Check Out, and Training
Check In
Make sure your mobile device’s GPS”
feature is enabled.
Open the app and Click on “Pin Code” no
login email or password needed.
Enter the “IVR PIN” when prompted.
Enter the Tracking Number when
prompted.
Tracking Number=PO Number
Tap the “Check In” button when it appears
on the screen.
Check Out
Enter the “Work Order Number when
prompted.
Tap the “Drop Down” menu next to Status.
Choose the proper status and tap the
“Check Out button.
Add notes in the box beneath Add Your
Resolution Below and tap submit.
Training:
https://www.youtube.com/watch?v=2LL8CVTjX_E