Account Creation:
You will be required to create an account with our system prior to being able to perform any of the
functions listed above. Please note, you must only create ONE (1) account for each user as this
becomes a unique user ID to our system and if multiple accounts are created, you will lose
functionality in the system.
User ID’s and password are unique. Project managers working for the same company must create their
own accounts, since email addresses and phone numbers are required fields in account creation. You
may add others to your submitted records, but they must first have created their own account profile.
If you need to add others to have access to your account (which is necessary if you want them to access
records, inspections, etc. on your behalf), click on ‘Account Management’ at the top, right of the screen.
At the bottom of the page, you will see an area to add delegates. Follow the prompts as directed.
Submitting for Review:
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Log in with your User ID and Password.
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Click “Create a New Permit Application” in the light blue banner that appears on the next
window
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Accept the terms and ensure you enable pop‐ups (ensure pop‐ups are allowed for this site) prior
to proceeding, if you have not already.
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Please ensure you select the correct record type category and specific record type as if you
select the incorrect type, we must reject your submittal and you will be required to initiate the
process again with selecting the correct record type. This will create a delay in our ability to
review your project.
•
On the Location page, enter only the street numerals and click Search. If the address is not
searchable, type in the COMPLETE address and include the Suite number. At the bottom of the
window, click Continue Application.
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Continue through the remaining pages, following the prompts.
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If you need a copy of submittal verification for other agencies, you must print the last page
indicating you have submitted to our agency.
Monitor Status:
The status of your submittal can be monitored continually in the system by logging in with your User ID
and password. Choose Search Applications from the small blue box under the word Building, view the
records you have submitted and note the Status. Or, you may click on “Your Assigned Records” and all
of your associated records will appear in order for review.
Definitions of Status:
Submitted: A record number will be assigned shortly. This status indicates your submittal has been
received and is pending further action by a permit coordinator.
Pending Review: The plans have been assigned to a staff member for review.
Ready to Issue: Plan review is complete and is waiting for permit fees to be paid. Once fees are paid,
the permit will automatically be advanced to the ‘Issued’ status.
