Please return this form: firstname.lastname@example.org or
Electrical Workers Registration Board,
PO Box 10156, Wellington 6143, New Zealand
For more help, call our helpline on 0800 661 000 between 8 am and 5 pm Monday to Friday
or email email@example.com.
MAKING A COMPLAINT
Who can you make a formal complaint about?
You can make a complaint about an authorised electrical worker, when a disciplinary oence has occurred. An authorised electrical worker is
onewho is registered and/or licensed.
You can also make a complaint about a person who is not registered and/or licensed to do prescribed electrical work. Prescribed electrical work
isdened in the Electricity Act 1992.
What can you make a formal complaint about?
You can make a complaint about anyone who does prescribed electrical work, provided it meets the criteria set out below.
A disciplinary oence is electrical work:
• done in an incorrect, negligent or incompetent way
• does not meet the requirements of the appropriate regulations or standard
• where unsafe ttings were installed
• that is unsafe or ttings were concealed
• where documents such as Certicates of Compliance were not given
• where unqualied workers were allowed to do electrical work
• where the worker was not authorised to the do the work. This means that their registration and/or licence does not authorise them to do
What can’t you make a formal complaint about?
The complaints process does not cover things like billing (e.g. overcharging) or damage to property. These are not disciplinary oences that fall
under the jurisdiction of the EWRB. If you have this type of complaint, you could contact your local Citizens Advice Bureau, the Disputes Tribunal,
or Ministry of Consumer Aairs.
What happens to your complaint?
Your complaint will be reviewed by the Registrar to see whether it
• is complete
› If the Registrar considers your complaint incomplete it will be sent back to you for further information. An incomplete complaint cannot
• falls under the EWRB’s jurisdiction
› If the complaint does satisfy these categories it will be referred to the EWRB for investigation.
• is deemed to be frivolous or vexatious
› If the registrar considers your complaint frivolous or vexatious (Section 144 (4) of the Electricity Amendment Act 2006) no further action
Privacy Notice: Any personal information submitted on this application will be kept and maintained by the Electrical Workers Registration Board
(“the EWRB”) in accordance with the New Zealand Privacy Act 1993. Personal information submitted will be used by the EWRB for determining whether
applications for registration as an electrical worker or practicing licences may be granted, and for the maintenance and administration of the Electrical
Workers Register. You may request access to see any information held about you and where that information is inaccurate, ask for it to be corrected.