©2020 Citibank Singapore Limited. All rights reserved. Citi, Citibank, Citi and Arc Design, and other marks used herein are service marks of
Citigroup Inc. or its affiliates, used and registered throughout the world. Citibank Singapore Limited Co. Reg. No. 200309485K.
EXTENDED SUPPORT SCHEME FOR
PROPERTY LOANS (“ESS PROGRAMME”) APPLICATION FORM
Please complete this Application Form and email to customer.assistance.sg@citi.com
To: Citibank Singapore Limited (“Citibank”)
SECTION A - APPLICANT’S PERSONAL/LOAN INFORMATION
Applicant’s full name (as per NRIC/Passport):
Registered mobile number with Citibank:
Loan number for relief application* (“Property Loan”):
*If you have more than one property loan
with the bank which you wish to apply for ESS Programme,
please submit a separate application form
for each property loan.
Type of property (please select for the Property Loan): HDB 3-Room or smaller
HDB 4-Room
HDB 5-Room or bigger
Private Residential
Commercial/Industrial
SECTION B - INFORMATION OF ALL BORROWERS
Age of
Borrower
Name of Borrower
(as per NRIC/Passport)
Employment Status
Total monthly
income
before 1 February
2020* (please
provide either
January 2020 or
December 2019)
(S$)
Total monthly
income
after 1 February
2020* (please
provide for the
latest month) (S$)
Salaried
Variable income earner
Self-Employed
Unemployed
Salaried
Variable income earner
Self-Employed
Unemployed
©2020 Citibank Singapore Limited. All rights reserved. Citi, Citibank, Citi and Arc Design, and other marks used herein are service marks of
Citigroup Inc. or its affiliates, used and registered throughout the world. Citibank Singapore Limited Co. Reg. No. 200309485K.
Salaried
Variable income earner
Self-Employed
Unemployed
Salaried
Variable income earner
Self-Employed
Unemployed
*Applicant must show total monthly income reduced by at least 25% after 1 February 2020. If the loan is under
joint names, we will assess the 25% loss in income based on the combined total monthly income of all borrowers.
Supporting Documents required
For both single and joint-borrowers, please provide proof of income impact such as payslips, commission
statements and/or CPF contribution statements for before 1 February 2020 (either January 2020 or
December 2019) and for the latest month or termination letter from previous company (if any).
If you or any of the joint borrowers are unable to provide proof of income impact, please state reasons:
Reasons: _______________________________
SECTION C - APPLICATION DETAILS
Programme Details:
Pay a reduced instalment amount for your Property Loan which is pegged at 60% of your monthly
instalment amount (the “Reduced Monthly Instalment Amount”) for a duration of up to 9 months, or till
31 December 2021 (whichever is earlier)(the “Reduced Instalment Period”). If your Property Loan is
secured by a building under construction, pay only interest and defer principal repayment on your
Property Loan during the Reduced Instalment Period (the “Interest-Only Instalment Amount”).
In addition:
A
) Existing Ar
rears and Accrued Interest
If you have arrears and/or accrued interest^ in respect of the Property Loan at the time of this application
(collectively, the “Existing Arrears and Accrued Interest”), you would like to:
Repay the Existing Arrears and Accrued Interest prior to the commencement of the Reduced
Instalment Period. Please also refer to paragraph (g) in Section D - Applicant’s Confirmations and
Declarations section.
Add the Existing Arrears and Accrued Interest to the principal amount of the Property Loan
outstanding prior to the commencement of the Reduced Instalment Period*.
©2020 Citibank Singapore Limited. All rights reserved. Citi, Citibank, Citi and Arc Design, and other marks used herein are service marks of
Citigroup Inc. or its affiliates, used and registered throughout the world. Citibank Singapore Limited Co. Reg. No. 200309485K.
Notes:
^For purposes of the ESS Programme, arrears refers to: (a) all overdue and unpaid instalments on your Property
Loan at the time of this application and (b) all overdue and unpaid interest amounts under the Citibank Special
Financial Relief Programme for Residential Property Loans (“SFRP”) at the time of this application if you have opted
to pay only interest and defer principal repayment. If you had opted to defer both principal and interest payments
under the SFRP, accrued interest refers to the interest accrued on the outstanding principal amount of the Property
Loan during the deferment period (the “SFRP Accrued Interest”). For the avoidance of doubt, if your application is
after 1 December 2020, you will not be able to elect to repay the SFRP Accrued Interest as Citibank will add this
amount to the outstanding principal amount of the Property Loan before computing the Reduced Monthly
Instalment Amount or Interest-Only Instalment Amount (as the case may be).
*This option comes with higher interest costs. You should repay as much Existing Arrears and Accrued Interest as
you can, and only opt for this option if you really need to. If you opt for this option, the bank will add the Existing
Arrears and Accrued to the outstanding principal amount before computing the Reduced Monthly Instalment
Amount or Interest-Only Instalment Amount (as the case may be).
B) Tenure Extension
Yes, you would like to extend the tenure of the Property Loan for a duration which corresponds
to the Reduced Instalment Period.
No
SECTION D - APPLICANT’S CONFIRMATIONS AND DECLARATIONS
By submitting this application to Citibank, you:
(a) Acknowledge and agree that this application is subject to approval by Citibank and Citibank
reserves the right to decline this application without giving any reason(s) or notice whatsoever.
You agree that Citibank may require you and/or your joint borrowers (if any) to provide such
information and documentation as Citibank may determine in order to decide whether to approve
this application.
(b) Agree to be contacted by Citibank in relation to this application where further details of the ESS
Programme will be discussed.
(c) Warrant and represent that all information given in this application and in any documents
provided or will be provided to Citibank is true, complete and accurate and confirm that at the
time of this application that you are not an discharged bankrupt and there has been no statutory
demand served on you nor legal proceedings commenced against you. You acknowledge and
agree that Citibank will reply on the representations and declarations in this application and the
information provided or to be provided in granting and approving this application.
(d) Confirm that the following eligibility criteria for the ESS Programme have been met at the time of
this application:
©2020 Citibank Singapore Limited. All rights reserved. Citi, Citibank, Citi and Arc Design, and other marks used herein are service marks of
Citigroup Inc. or its affiliates, used and registered throughout the world. Citibank Singapore Limited Co. Reg. No. 200309485K.
(i) total monthly income (or combined total monthly income of all borrowers where the
Property Loan is under joint-names) reduced by at least 25% or loss of employment after
1 February 2020; and
(ii
) rep
ayments under the Property Loan are not more than 90 days past due at the point of
application.
(e) Acknowledge and agree that you are aware that if this application is approved, Citibank will notify
you in writing including providing details on the start date of the ESS Programme, the monthly
instalment amount during and after the Reduced Instalment Period, and additional loan costs of
taking up the ESS Programme. You further acknowledge and agree that as there is lower payment
or no payment in the case of Interest-Only Programme (as the case may be) towards the principal
amount of the Property Loan during the Reduced Instalment Period, you will be incurring higher
interest amount over the loan tenure by participating in the ESS Programme.
(f) Acknowledge and agree that the Reduced Monthly Instalment Amount must minimally fully cover
interest, with the remainder towards principal payment. You understand that if the Reduced
Monthly Instalment Amount is not enough to cover interest, Citibank may allow you to defer
principal payment and pay interest only on the Property Loan for the Reduced Instalment Period
(the “Interest-Only Programme”). In such event, you agree that your selections as set out in
Section C Application Details above regarding Existing Arrears and Accrued Interest as well as
tenure extension shall apply to the Interest-Only Programme.
(g) Acknowledge and agree that if you have Existing Arrears and Accrued Interest in respect of the
Property Loan which you have elected to repay prior to the commencement of the Reduced
Instalment Period, Citibank will notify you about the date by which you have to make full
repayment (the “Repayment Date”). You further acknowledge and agree that if you do not make
full repayment of the Existing Arrears and Accrued Interest by the Repayment Date, Citibank will,
without further notice to you, add the Existing Arrears and Accrued Interest to the outstanding
principal amount of the Property Loan. This will result in additional interest costs to you.
(h) Acknowledge and agree that Citibank will also add the following amounts to the outstanding
principal amount of the Property Loan before computing the Reduced Monthly Instalment
Amount or Interest-Only Instalment Amount (as the case may be): (a) interest charges which have
accrued on the daily balances in respect of the outstanding principal amount of the Property Loan
and not billed as of the date prior to the commencement of the Reduced Instalment Period and
(b
) the interest component of an
y other overdue and unpaid instalments as of the date prior to
the commencement of the Reduced Instalment Period. For the avoidance of doubt, any payments
due prior to commencement of the Reduced Instalment Period shall remain payable by you.
(i) Agree that upon being notified in writing of Citibank’s approval of this application, you will b
e
deemed as having agreed to and accepted the terms and conditions relat
ing to this application as
set out herein and in Citibank’s written notification unless you notify Citibank otherwise within 7
business days of receiving Citibank’s written notification; and
(j) Acknowledge that where there are two or more borrowers in respect of the Property Loan, all
declarations, agreements, authorisations, acknowledgements, terms and conditions, and
obligations relating to this application shall be deemed to be made by and binding on and
©2020 Citibank Singapore Limited. All rights reserved. Citi, Citibank, Citi and Arc Design, and other marks used herein are service marks of
Citigroup Inc. or its affiliates, used and registered throughout the world. Citibank Singapore Limited Co. Reg. No. 200309485K.
applicable to all of the borrowers jointly and each of them severally and shall also be binding on
and applicable to the borrowers’ respective personal representatives, successors and/or
permitted assigns jointly and severally.
(k) Acknowledge that should your income information (provided as part of this application) reflect a
lower earned income than what is currently in our record, we will review your current Combined
Credit Card Credit Limit (if any) and Citibank Ready Credit Credit Limit (if any) and such limit(s)
may be reduced accordingly to reflect the prevailing earned income.
Note:
If your application is submitted between 9 November 2020 and 1 December 2020 and approved, you will
receive an approval notification letter from Citibank on or after 7 December 2020.
If your application is submitted from 2 December 2020 onwards, please allow up to 14 calendar days for
processing.
Please note that if you would like the ESS Programme to start from the month immediately after the
month of application, you have to submit this application together with all relevant supporting documents
to Citibank no later than the 14
th
day of the month of application. For example, if you would like the ESS
Programme to start on 2 March 2021, please submit this application together with the relevant supporting
documents no later than 14 February 2021.
Please note that processing time depends on the circumstances of each application and the completeness
of the information submitted.
For your personal data protection, it is advisable to encrypt and password protect any confidential
documents sent to us (customer.assistance.sg@citi.com). Kindly send your password to us in a separate
email. For the avoidance of doubt, any unencrypted documentation sent to us will still be used to process
your application. You may follow the steps below to SecureZIP/WinZip your file.
1. Right click on your documents and select SecureZIP/WinZip
2. Select ‘Add To New Archive’
3. Enter your password when the encrypt displays on screen
4. Click on ‘OK’ to complete encryption