Fillable EDI Customer Service Survey (Kentucky Medicaid Management Information System)

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EDI Customer Service Survey (Kentucky Medicaid Management Information System)

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EDI Customer Service Survey
Date
Company Name
Thank you for taking the time to contact the HP EDI Helpdesk. Our goal is to provide excellent
customer service. Please take a moments to briefly tell us about your experience.
1) Did you find the support team friendly and professional?
2) Was effective troubleshooting assistance provided?
3) Was the support team quick to turnaround information and or e-mail
questions?
4) How would you rank the overall experience while working with the EDI
Helpdesk?
Excellent Average Neutral Poor
5) Is there anyone that you would like to recognize for the service they provided? If
so, who and why?
6) Do you have suggestions on what we can do to provide you with a better service?
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EDI Customer Service Survey (Kentucky Medicaid Management Information System)

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Completed 11 July 2021

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