Direct debit -
the easy way to pay
Paying by Direct Debit means that you spread the cost of
your water bill over the whole year. It is backed by the Direct
Debit guarantee and is the most convenient way to pay bills -
no cheques to write, no cash to carry, no queueing. And best
of all, when you pay by Direct Debit, we’ll knock £5 off your
annual water bill every year.
How it works:
Charges are based on how much water you have used in the past or, if your
meter has just been fitted, the average household water usage for the number
of people living in your property.
You set your preferred payment date.
We will reassess your charges every year to reflect any changes in your water
usage. Occasionally we may reassess your charges during the year but we will
always tell you in advance.
We will send you a statement every time a meter reading or estimate is
obtained, showing the balance of your account.
Save time...apply online
You can set up a Direct Debit via our website at
It’s easy to set up
a Direct Debit
0345 672 2999
(please have your bank
account details handy)
Complete the form
overleaf and return it to:
United Utilities
PO Box 451
United Utilities Water Limited, Haweswater House, Lingley Mere Business Park, Lingley Green Avenue, Warrington WA5 3LP.
Registered in England and Wales. Registered Number 2366678.
About us
United Utilities is the North West’s water company. We keep the taps flowing and toilets flushing for seven million
customers every day. From Crewe to Carlisle, we work hard behind the scenes to help your life flow smoothly.
Customer details
Payment details
Tick one box to show the frequency you want to pay:
(pay in full each bill) Half yearly
Monthly (12 months)
Please tell us which date of the month you
would like us to collect your payment. We
will collect on that date or within three
working days after that date.
Fortnightly Weekly
For four-weekly, fortnightly and weekly please
select which workday to take your payment.
Number of occupants in your property
This information is only required to
Customer name
Telephone number
Customer account
if you are already a customer of United Utilities you will find this number on a recent water bill.
estimate your water use and calculate the
Please also include this number in the ‘Reference’ box shown on the Direct Debit instruction below.
monthly payments.
The information in this section will be treated as confidential and will be detached before the instruction below is sent to your Bank or Building Society - Thank you.
Instruction to your Bank or Building Society to pay by Direct Debit
Please complete this form and return to:
United Utilities, PO Box 451, Warrington WA5 3QH
1 Name and full postal address of your Bank or Building Society
To the Manager
Bank or Building Society
Postal address
2 Name(s) of account holder(s)
3 Bank/Building Society account number
4 Branch sort code
Service user number
7 6 8 3 6 5
5 Reference
6 Instruction to your Bank or Building Society
Please pay United Utilities Water Limited Direct Debits
from the account detailed in this instruction subject to the
safeguards assured by the Direct Debit Guarantee.
I understand that this instruction may remain with United
Utilities Water Limited and, if so, details will be passed
electronically to my Bank or Building Society.
Banks and Building Societies may not accept Direct Debit instructions for some types of account.
This guarantee should be detached and retained by the payer
The Direct Debit Guarantee
This guarantee is offered by all banks and building societies that accept
If an error is made in the payment of your Direct Debit, by United Utilities
instructions to pay by Direct Debits.
Water Limited or your bank or building society, you are entitled to a full
and immediate refund of the amount paid from your bank or building
If there are any changes to the amount, date or frequency of your Direct
Debit, United Utilities Water Limited will notify you 10 working days in
advance of your account being debited or as otherwise agreed. If you
If you receive a refund your are not entitled to, you must pay it back when
request United Utilities Water Limited to collect a payment, confirmation
United Utilities Water Limited asks you to.
of the amount and date will be given to you at the time of the request.
You can cancel a Direct Debit at any time by simply contacting your bank
or building society. Written confirmation may be required. Please also
notify us.