Licensed Financial Services and Registered Credit Provider (NCRCP43) 3
Step 2 Obtain documents and complete the forms
Sanlam needs a certified copy of the official death certificate for all claims. This is the most
important document to start the claim process.
If the death was due to unnatural causes
There is a Police report available from Sanlam that you must give to the South African Police Services (SAPS)
official, to whom the death was reported, to complete.
Different products require different documents
Depending on the product the client had with Sanlam, additional documents may be required. Contact our Death
Claims Call Centre if you are uncertain about which product or benefits the client had.
Funeral and other immediate expenses on Matrix Risk policies
Additional to the death certificate and Police statement (if the cause of death is unnatural) we require the
Notification of death (BI-1663) completed by the doctor who certified the death. Sanlam also reserves the right
to request a medical certificate from the family doctor.
Clients with a retirement annuity policy
If the member of a retirement annuity dies, the distribution of the death benefit is subject to section 37C of the
Pension Funds Act. The Board of Trustees of the fund is bound by legislation to determine all the client’s
potential dependants. Therefore Sanlam require these additional documents:
Form for details of dependants (retirement funds).
Last will and testament of the client.
If there is no will, we require an affidavit stating this.
Personal income tax number of deceased.
Without this information the processing of the claim will be delayed.
How to certify a document
Make a copy of the document. Take the copy and the original to your nearest Commissioner of Oaths (for
example police station) to be certified. The commissioner will stamp and sign the copy of the document.
What to do when the deceased did not set-up a last will and testament?
The next of kin must obtain the Next of Kin Affidavit (form number J192) at the Magistrate or Master of the High
Court. The form must be completed by the person who will administer the estate of the deceased. The
completed form must be handed in at the Master of the High Court.
What is a Letter of Executorship/Authorisation letter and where do I get it?
The Master of the High Court issues a letter of Executorship/Authorisation letter to appoint a person (next of kin,
attorney or estate administrator) to act on behalf of the estate.
Sanlam requires the letter of Executorship/Authorisation letter and the bank details of the estate if money is
payable to the estate.
Complete the forms
You need to complete the Death Claim form – Application for a death claim. If the deceased had a funeral
policy, you must also complete the Funeral Claim form.
Identifying the correct forms
Each Sanlam form has a number on the top right of each page. The form number of the forms are as follows:
Death Claim form – Application for a death claim (SLDC001E)
Funeral Claim form (SLFC001E)
Details of dependants – Retirement Funds (SLDC004E)
Police report (SLDC002E)