Business account
Current Account Switch Service
About this service
The Current Account Switch Service makes switching current accounts from one UK bank or building
society to another simple, reliable and stress-free. The service is backed by the Current Account Switch
Guarantee and allows you to choose a switch date that suits you.
The benefits
This service provides all of the following benefits:
All your payments (in and out) will be moved to your
new account.
Any remaining credit balance in your old account will be
transferred to your new account and your old account
will automatically close.
If any payments are accidentally made to your old
account after your switch date, they’ll be automatically
redirected or forwarded to your new account.
The switch process will be managed entirely by your
new bank or building society and will be backed by the
Current Account Switch Guarantee.
The guarantee provides the following:
The Current Account Switch Guarantee ensures your current
account will switch on a day of your choice, your payments
will be automatically transferred and redirected to your new
account, and in the unlikely event anything goes wrong with
your switch, we’ll refund any interest and charges (incurred on
your old or new current accounts) as a result of this failure, as
soon as they are brought to our attention.
Contact details
Visit co-operativebank.co.uk/branch to find your
nearest branch.
Call our switching team – Monday to Friday 8am-4pm
on 03457 558 000* option 3.
If you need to speak to someone regarding the switch service,
please either:
call Customer Services:
Business Account Support on 03457 213 213*
(Monday to Friday 8am-8pm and Saturday 9am-12pm)
or write to us at:
The Co-operative Bank - Business Account Switching,
P.O. Box 250, Delf House, Skelmersdale WN8 6WT.
Next steps
Step 1 Read the Current Account Switch Agreement so you
are aware of the consent you have provided and the
service conditions.
Step 2
Read the Current Account Closure Instruction Form
which authorises closure of your old account.
Step 3
Continue to use your old current account until your
switch date.
Step 4
We’ll contact you with any updates as your
switch progresses.
On your switch date
All of the following will happen on your switch date:
Your payments (such as Direct Debits, standing orders
and bill payments) will have all been transferred to your
new account.
Any credit balance from your old account will have been
transferred to your new account.
Your new account will be ready to use.
Your old account will be closed.
Business Current Account Switch Service
– Current Account Closure Instruction Form
In this agreement:
Your ‘New Account’ is the account held with us that
you are switching to.
Your ‘Old Account’ is the account that you are
switching from at your Old Bank.
Your ‘Old Bank’ is the bank, building society or other
payment account provider displaying the Current
Account Switch Service Trustmark that you are
switching from.
The ‘Switch Date’ is the date that we will arrange for
any credit balance to be transferred from your Old
Account to your New Account. We will complete the
switch of information about your payment beneficiaries
and your regular payment mandates from your Old
Bank to your New Account on the same day. The Switch
Date must be a working day and not a bank holiday
that is observed by either your Old Bank or us.
For the Current Account Switch Service ‘Current
Account’ means an account in pounds (GBP) held in
the name of one or more persons and used to make or
receive payments.
Please instruct my Old Bank that I wish to close my Old
Account because I am switching my current account to
my New Account with you.
By consenting, I/we (if more than one of us is required to
authorise this account closure instruction) understand as follows:
1.
My Switch Date is the date my switch completes and I
will agree my Switch Date with my New Bank.
2.
I confirm that I have satisfied myself that my New
Account meets my needs and delivers the services
I require even though the protections, features and
benefits may not be the same as my Old Account.
3.
Unless I have outstanding debt on my Old Account,
closure of my Old Account will be eective from my
Switch Date. I understand that, whether or not I
have an outstanding debt on my Old Account, my
Old Account will not be available for use from my
Switch Date, even if I:
• decide to close my New Account; or
• change my mind about the switch.
4.
By closing my Old Account I am withdrawing my authority
for any regular payment mandates on my Old Account (as
I am transferring this authority to my New Account).
5.
If I make any changes to the regular payment
mandates on my Old Account or set up any new
payment beneficiaries on my Old Account on or after
the sixth working day before my Switch Date, I must tell
my New Bank, otherwise those changes or new regular
payments will not be implemented on my New Account.
6.
As at my Switch Date, any benefits or services
associated with, or dependent upon, my Old Account
(e.g. travel insurance or preferential rates) will terminate.
7.
My Old Bank will retain enough funds to cover:
transactions made on my Old Account before my
Switch Date which are still in the process of being
cleared on my Switch Date, until those transactions
have cleared; and
debit card transactions that have already been
authorised but which have not yet been paid out of my
Old Account.
8.
I must not write any cheques on my Old Account or use
the debit card for my Old Account after my Switch Date
and I will promptly destroy my old cheque book(s) and
debit card(s) for my Old Account after my Switch Date.
9.
Any cheque that I pay into my Old Account before my
Switch Date will be cleared through my Old Account and
the cheque value will be transferred to my New Account
when it has cleared.
10.
After my Switch Date:
I should contact my New Bank if I want to cancel a
cheque drawn on my Old Account; and
I may not be able to remove any existing stop
instruction on a cheque drawn on my Old Account.
11.
If I have outstanding debt on my Old Account (including
any fees or charges) after my Switch Date, my Old Bank
will tell me.
In such circumstances:
my Old Bank will block my Old Account and I will not
be able to carry out any further transactions on it, with
the exception of repaying the outstanding debt; and
the terms and conditions of my Old Account will
continue to apply until I have repaid the outstanding
debt in full, at which time my Old Account will be closed.
12.
If there is an outstanding debt on my Old Account after
my Switch Date, my Old Bank will be entitled to use any
funds or payments it receives (including by cheque) in
full, or part, settlement of the debt on my Old Account.
13.
For a period of three years after my Switch Date, or longer
in accordance with clause 14 below, if my Old Bank
receives payments or requests for payments it will redirect
these to my New Bank (e.g. all incoming credits and Direct
Debit requests). However, my Old Bank will still have to
comply with applicable laws (for example relating to fraud,
money laundering, etc.), so in certain circumstances it may
not be permitted to do so.
14.
In the unlikely event that payments continue to be
redirected to my New Account during the 13 months
leading up to the end of the three year redirection
period, the redirection service and the term of this
Agreement will automatically be extended until
such time as there is a 13-month period when no
Direct Debits, Bacs Direct Credits or Faster Payment
transactions have been automatically redirected by
the central redirection service. Consequently, payments
made with intervals of more than 13 months will be
disregarded.
15.
If you have given permissions to Third Party Providers
to make payments on your behalf, or to access your
financial data, access to these services won’t be
transferred automatically to your new account as part of
the Current Account Switch Service.
15.1
Before you close your old account, check whether you
have any Third Party Provider permissions set up and if
so, who with.
15.2
Once your new account is open you can give your
permission to the Third Party Provider to access your
new account by providing them with your new account
details. You will need to contact the Third Party Provider
directly yourself to set this up.
15.3
If you are unsure as to whether your New Bank will
support the Third Party Provider permissions on your
account, you will need to discuss this ahead of your
switch with your New Provider who will be able to advise
you of this.
Please check your new provider’s terms and conditions
for more information about Third Party Providers.
Current Account Switch Agreement
(A) This Current Account Switch Agreement (‘Agreement’) is made between you (the individual(s) or entity who or which
demonstrates consent to its terms) and us, The Co-operative Bank p.l.c., P.O. Box 101, 1 Balloon Street, Manchester M60 4EP.
(B) The Agreement is made up of the Consent, the Service Conditions and information about Your Right to Cancel the Agreement.
Please read it carefully as you will be legally bound by it. If you do not understand any part of it, please contact us (please refer to
section four
for details of howto do this).
(C) The Agreement will end three years after your selected Switch Date, e.g. if your Switch Date is 10 October 2016, this Agreement
would end on the 9 October 2019; or if your switch date was 8 October 2013 this agreement will end on 7 October 2016.
In some circumstances, the Agreement may automatically be extended in accordance with clause 1.14 of the Agreement.
(D) In this Agreement:
Your ‘New Account’ is the account held with us that you are switching to.
Your ‘Old Account’ is the account that you are switching from at your Old Bank.
Your ‘Old Bank’ is the bank, building society or other payment account provider displaying the Current Account Switch
Service Trustmark that you are switching from.
The ‘Switch Date’ is the date that we’ll arrange for any credit balance to be transferred from your Old Account to your
New Account. We will complete the switch of information about your payment beneficiaries and your regular payment
mandates from your Old Bank to your New Account on the same day. The Switch Date must be a working day and not a
bank holiday that is observed by either your Old Bank or us.
For the Current Account Switch Service ‘Current Account’ means a sterling (GBP) account held in the name of one or more
persons and used to make or receive payments.
Your Obligations
You (or each of you, if more than one of you is required to authorise your account switch) agree and confirm that:
You will be bound by the terms of this Agreement (made up of this Consent, a data Privacy Notice, the Service Conditions and
information about Your Right to Cancel the Agreement) when you sign and return to us.
You have given your consent for us to switch your Old Account, which is a qualifying current account in pounds, to your New Account.
You have satisfied yourself that your New Account meets your needs and delivers the services you require even though the
protections, features and benefits may not be the same as your Old Account.
You will select and agree a Switch Date with us.
The switch process begins six working days before the Switch Date.
You have provided us with an Account Closure Instruction for your Old Account which cannot be reversed or cancelled by you
any later than the close of business seven working days before the Switch Date.
You have given your consent to the redirection of all payments to and from your Old Account to be made to and from your
New Account for three years after your Switch Date, or longer in accordance with clause 1.14 of the Agreement.
You have familiarised yourself with the Privacy Notice which explains what we and your Old Bank will use your information for
and is separate to this Agreement.
All information that you have given to us for the purposes of the switch is complete and correct.
Please refer to the complete Current Account Switch Agreement which includes full details of the Service Conditions and Your Right to Cancel included with this pack.
©
Bacs Payment Schemes Limited 2009. All rights reserved.
The number of signatories is dependent on the account mandate requirements. By signing this agreement, you
agree to be bound by its terms.
Old account number
Sort code
New account number
Sort code
You would like the Switch Date to be
or any other date we agree with you.
In providing the personal information of other individuals, I/we confirm that they have been informed of, and have
provided their explicit consent to, this use of their information.
Signature
Printed name
Signature
Printed name
Date
Where you are signing on behalf of a legal entity:
Name of company
Title
Please provide a contact name and phone number in the event we need to contact you in the switch process
Name Phone number
Email address
Switching Form (Business accounts only)
PLEASE ENSURE THE INFORMATION COMPLETED BELOW IS EXACTLY THE SAME AS THAT OF YOUR OLD ACCOUNT
If you wish to switch your existing bank account to an account held at The Co-operative Bank, please complete this form in full in
BLOCK CAPITALS and return to the Switching Team using the envelope provided. Alternatively, please post to:
The Co-operative Bank p.l.c., P.O. Box 250, Skelmersdale, Lancashire WN8 6WT.
Section 1 -
Co-operative Bank Account Details:
Please complete the details of The Co-operative Bank account you would like to switch to.
Section 2 -
Previous Bank Account Details:
Please complete the details of the account you would like to switch from.
Section 3 -
Organisation Details:
Section 4 -
Organisation Addresses:
Sort code Current account no.
Full business name
Bank/Building society name
Sort code Current account no.
Account name
Business name
Business type (e.g. Sole Trader, Partnership or Limited Company)
Date business established
Registration number (if applicable)
Date of registration (if applicable) Board resolution (if applicable)
Correspondence address
Postcode Country
Please tick here if your business address and registered address are the same as your correspondence address
Business address
Postcode Country
Business address
Postcode Country
Please photocopy this page for additional account parties.
Section 5 -
Account parties:
Please arrange for all authorised persons on your account at your old bank to complete this section.
Position in company
(e.g. Director, Treasurer, Sole Trader) Authorised signature Yes No
Title Forename
Middle name Surname
Date of birth Nationality
Do you have a debit card for this account? Last 5 digits of your old debit card number
Yes No
Residential address
Postcode Country
Position in company
(e.g. Director, Treasurer, Sole Trader) Authorised signature Yes No
Title Forename
Middle name Surname
Date of birth Nationality
Do you have a debit card for this account? Last 5 digits of your old debit card number
Yes No
Residential address
Postcode Country
Position in company
(e.g. Director, Treasurer, Sole Trader) Authorised signature Yes No
Title Forename
Middle name Surname
Date of birth Nationality
Do you have a debit card for this account? Last 5 digits of your old debit card number
Yes No
Residential address
Postcode Country
Position in company
(e.g. Director, Treasurer, Sole Trader) Authorised signature Yes No
Title Forename
Middle name Surname
Date of birth Nationality
Do you have a debit card for this account? Last 5 digits of your old debit card number
Yes No
Residential address
Postcode Country
Section 6 – Old Debit Card Information
:
If you hold a debit card and wish to redirect your reoccuring card transactions, please complete the information below for each cardholder.
Please note that we cannot guarantee that all card transactions will redirect. If necessary, please photocopy this page for more cardholders.
Name
Card number Expiry date
(the 16-digit number across the centre of your card)
m m y y
Name
Card number Expiry date
(the 16-digit number across the centre of your card)
m m y y
Name
Card number Expiry date
(the 16-digit number across the centre of your card)
m m y y
Name
Card number Expiry date
(the 16-digit number across the centre of your card)
m m y y
Name
Card number Expiry date
(the 16-digit number across the centre of your card)
m m y y
Name
Card number Expiry date
(the 16-digit number across the centre of your card)
m m y y
Name
Card number Expiry date
(the 16-digit number across the centre of your card)
m m y y
Name
Card number Expiry date
(the 16-digit number across the centre of your card)
m m y y
Name
Card number Expiry date
(the 16-digit number across the centre of your card)
m m y y
Name
Card number Expiry date
(the 16-digit number across the centre of your card)
m m y y
Name
Card number Expiry date
(the 16-digit number across the centre of your card)
m m y y
At The Co-operative Bank p.l.c. (trading names - smile, Platform and Britannia) we would like to keep you up to date with details of our banking products and services such as:
current accounts, savings, secured and unsecured lending products. If you consent to us contacting you for this purpose, please tick the relevant box(es):
You have the right to withdraw, object to, or change your marketing preferences at any time either by calling us or visiting one of our branches.
by post by telephone by email by text message
The Co-operative Bank p.l.c. would also like to keep you up to date with relevant products and services available to you by our carefully selected third parties.
(Go to co-operativebank.co.uk/global/thirdparties for a list of third parties.)
Please tick if you consent to this:
Your marketing preferences and consent declaration
Current Account Switch Guarantee
We've designed the Current Account Switch Service to let you switch your current account from
one bank or building society to another in a simple, reliable and stress-free way. It will only take
seven working days. As your new current account provider, we oer the following guarantee:
The service is free to use and you can choose and agree your switch date with us.
We will take care of moving all your payments going out (for example, your Direct Debits and
standing orders) and those coming in (for example, your salary).
If you have money in your old account, we will transfer it to your new account on your switch date.
We will arrange for payments accidentally made to your old account to be automatically
redirected to your new account. We will also contact the sender and give them your new
account details.
If there are any issues in making the switch, we will contact you before your switch date.
If anything goes wrong with the switch, as soon as we are told we will refund any interest (paid
or lost) and charges made on either your old or new current accounts as a result of this failure.
For more information, go to www.currentaccountswitch.co.uk
MKT12141_WEB 04/2020
Please call 03457 213 213
*
(8am to 8pm Monday to Friday and 9am to 12 noon on Saturday)
if you would like to receive this information in an alternative format such as large print, audio
or Braille.
The Co-operative Bank p.l.c. is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority (No.121885).
The Co-operative Bank, Platform, smile and Britannia are trading names of The Co-operative Bank p.l.c., P.O. Box 101, 1 Balloon Street, Manchester M60 4EP. Registered in England and Wales
No.990937. Credit facilities are provided by The Co-operative Bank p.l.c. and are subject to status and our lending policy. The Bank reserves the right to decline any application for an account or
credit facility. The Co-operative Bank p.l.c. subscribes to the Standards of Lending Practice which are monitored by the Lending Standards Board.
*
Calls to 03 numbers cost the same as calls to numbers starting with 01 and 02. Calls to 0845 and 0870 numbers cost 3p per minute, plus your phone company’s access charge.
Calls may be monitored or recorded for security and training purposes.
Information correct as at 04/2020.
co-operativebank.co.uk
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