COVID-19
COMMUNITY
PACK
updated 19 March 2020
HEALTH ADVICE
The NHS has some simple advice to avoid catching or spreading COVID-19:
Stay at home advice – www.nhs.uk/conditions/coronavirus-covid-19/self-
isolation-advice
Wash your hands with soap and warm water often – do this for at least 20 seconds
Always wash your hands when you get home or into work
Use hand sanitiser gel if soap and water are not available
Cover your mouth and nose with a tissue or your sleeve (not your hands) when
you cough or sneeze
Put used tissues in the bin straight away and wash your hands afterwards
Try to avoid close contact with people who are unwell
INTRODUCTION
This pack is to support you and your
community during the ongoing
COVID-19 situation.
Within it you’ll find a list of key contacts,
resources and information in one place,
which we hope you can share with your
community to support each other as
much as possible during this time.
CONTENTS
Health advice
Useful web links
Useful contact numbers
Social media advice
What can you do as a community?
A template form you may wish to use
should any of your community have
to self-isolate and require support
Public Health England materials
USEFUL LINKS
The following links provide useful, factual and regularly
updated information on COVID-19, please feel free to
share these with your communities.
Follow the latest stay at home advice at www.nhs.uk/
conditions/coronavirus-covid-19/self-isolation-advice
Overview of COVID-19 – what is it?
www.nhs.uk/conditions/coronavirus-covid-19
Number of COVID-19 cases in the UK, including the
affected areas – information can be found on our
website, www.gov.uk/government/publications/
covid-19-track-coronavirus-cases
Common questions and answers on COVID-19
including advice for families, prevention, how
it’s caught and spread, self-isolation, testing and
treatment, foreign travel –
www.nhs.uk/conditions/coronavirus-covid-19/
common-questions
NHS 111 – information can be found on our
website, NHS 111 – https://111.nhs.uk/covid-19
Wiltshire Council’s COVID-19 information page –
wiltshire.gov.uk/public-health-coronavirus
This sort of incident could cause undue pressure and
anxiety. The NHS Every Mind Matters website has
some really simple useful tips and advice to support
good mental health – www.nhs.uk/oneyou/every-
mind-matters
Public Health Campaign Resource Centre (you’ll
need to register) – campaignresources.phe.gov.uk/
resources for the latest posters, videos and social
media graphics. Some are enclosed.
USEFUL CONTACT NUMBERS
NHS 111 – only call 111 if you cannot get help online
Education queries –phone the Department for
Education on 0800 046 8687
Wiltshire Council – 0300 456 0100
SOCIAL MEDIA
Social media is a valuable tool at a time like this, but it can also
contain mis-information and rumour, which isn’t helpful. The
following Twitter (www.twitter.com) accounts will be regularly
posting out the latest factual advice and information related to
COVID-19:
Public Health England – @PHE_UK
Department of Health and Social Care – @DHSCgovuk
Wiltshire Council – @WiltsCouncil
NHS England – @NHSEngland
The NHS advises to only trust NHS organisations
on Twitter that are ‘blue-tick verified’
Wiltshire Police – @wiltshirepolice
Dorset and Wiltshire Fire & Rescue Service – @DWFireRescue
Foreign Office – @foreignoffice
WHAT CAN YOU DO AS COMMUNITY?
Your communities are strong and resilient and there are
simple things you can do to help them continue to thrive:
Taking into account the latest Public Health England advice on social
distancing, speak to vulnerable family, friends and neighbours and
make sure they are able to get what they need.
If you know someone who is self-isolating, contact them via phone
and text and check that they’re ok. By its very nature, self-isolation is
a solitary experience and their wellbeing will likely be improved by
talking to someone (an additional form is enclosed to support this)
Appoint someone in your community/neighborhood as the main
gatherer of information so that everyone in your area gets access to
the same and most accurate information
Please be mindful with your comments and actions, so as not to
cause undue concern or anxiety within your community. If you hear
mis-information that may cause issues, respectfully challenge if you’re
able to
Please be respectful of anyone you know who has been diagnosed
with COVID-19 as it’s likely to be an anxious time for them. Due to
patient confidentiality their details will not be publicly confirmed, so
please do what you can to respect and protect their privacy, and do
not speculate with the local media or on social media.
PHE has advised people who are self-isolating to do what they
can to avoid visitors to their home and any deliveries of groceries,
medications or other shopping to be left at the door so please ensure
that when you are providing support this advice is followed.
DM20_247 CD
Supporting each other in INSERT ROAD in the event of self-isolation
Have you been told that you need to self-isolate?
Do you need some support?
As you know, the UK could be significantly affected by COVID-19.
The most up-to-date advice for anyone who has recently travelled abroad or who
is experiencing a cough, or a fever, or a shortness of breath can be found at
www.nhs.uk/conditions/coronavirus-covid-19
There is the possibility that over the coming weeks some of us will be advised to
self-isolate as a precautionary measure.
INSERT NAME has agreed to coordinate members of INSERT ROAD
INSERT NAME has agreed to coordinate members of COMMUNITY who are prepared
to support people who have been identified by the NHS as having COVID-19, or those who
have been told to isolate themselves by staying indoors,
and who may need help.
If you have been diagnosed or told to isolate by the NHS and you need help with, for
example, essential shopping or collecting medicines, contact INSERT NAME using the
details found below.
You are not alone; a member of our local community coronavirus group will then contact
you to try to provide support from within the road.
This is not an alternative to the NHS or social services; it will simply be
INSERT ROAD residents looking after each other.
Main contact:
Name:
Telephone number:
Email address:
Alternative contact:
Name:
Telephone number:
Email address:
PHE has advised people who are self-isolating to do what they can to avoid visitors to their
home and any deliveries of groceries, medications or other shopping to be left at the door so
please ensure that when you are providing support this advice is followed.
If you would be prepared to help a householder in this way, please let
INSERT NAME know so that we can increase the number of volunteers.
Thank you for all your support.
PROTECT
YOURSELF
& OTHERS
CORONAVIRUS
Wash your hands
more often
for 20 seconds
Use soap and water or a hand sanitiser when you:
Get home or into work
Blow your nose, sneeze or cough
Eat or handle food
Coronavirus
For more information and the Government’s
Action Plan go to nhs.uk/coronavirus
C ORON AV I RUS
WASH YOUR HANDS
MORE OFTEN
FOR 20 SECONDS
Use soap and water or a
hand sanitiser when you:
Get home or into work
Blow your nose, sneeze or cough
Eat or handle food
PROTECT
YOURSELF
& OTHERS
CORONAVIRUS
For more information and the Government’s
Action Plan go to nhs.uk/coronavirus
PROTECT
YOURSELF
OTHERS &
THE NHS
CORONAVIRUS
Coronavirus
Isolate your household
Stay at home
If you or anyone in your household has a high
temperature or a new and continuous cough –
even if its mild
Everyone in your household must
stay at home for 14 days and keep away
from others.
DO NOT go to your GP or hospital.
Go to NHS.UK
to check your symptoms
and follow the specialist medical advice.
Only call NHS 111
if you can’t get online
or your symptoms worsen.
Protect older people and those
with existing health conditions by
avoiding contact.
Find out how to isolate your household at
nhs.uk/coronavirus
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