Helmond, 1 July 2013
Safety warning Ibis comfort wheelchair
I am writing to tell you that Handicare has discovered a potential quality issue with the tilt adjustment on a
limited number of Ibis comfort wheelchairs, delivered between 29 January and 12 April 2013. In extreme
situations, a component used in the tilt mechanism may break, which could cause the seat unit to tip
backwards. No injuries have been reported. As the safety of the people using our products is our first priority,
Handicare has decided to replace all components from the affected batch as a precautionary measure. This
action is effected in cooperation with the MHRA. For the execution of this action we ask your assistance.
We have prepared a complete information pack (enclosed) to support you in the execution, including:
• Procedures post market action;
• dealer confirmation reply form;
• list of affected Ibis wheelchairs delivered to you;
• sample information letter to end-users + FAQ;
• replacement instruction:
• return form.
We ask you to inform users and exchange the components used in the tilt mechanism (upper hinge blocks)
on all affected wheelchairs delivered to you, according to the instructions provided in the enclosed
‘procedures post market action’. This action must be finalized by 1 September 2013.
We count on your full, legally bound cooperation and to ensure this information is passed on effectively, we
ask you for a confirmation of receipt. Please complete and sign the enclosed ‘Dealer confirmation’ reply
form, and send it back to Handicare.
If you have any questions regarding this precautionary action, please do not hesitate to contact your
Handicare contact person or me personally. Naturally, you can also call Customer Service on
+31 (0) 492 593 888 or send an e-mail to email@example.com
We wish to thank you in advance for your cooperation and apologise for any inconvenience this may cause.
Sales manager Mobility UK
Encl.: procedures post market action; dealer confirmation reply form; list of affected Ibis wheelchairs delivered to you; sample
information letter to end-users + FAQ; replacement instruction; return form