Fillable Complaint Process Notice Form (Mt. San Jacinto Community College District)

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Complaint Process Notice Form (Mt. San Jacinto Community College District)

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COMPLAINT PROCESS NOTICE
Every student has the right to pursue an educational goal in an environment that is supportive, fair,
and conducive to learning. It is the policy of the Mt. San Jacinto Community College District that all
students who believe they have been treated unfairly or inappropriately have the right to pursue a
grievance against the employee or employees alleged to have committed the unfair act or acts against
the student. The college shall develop, maintain and publish procedures for students to seek redress
of their grievances in a fair and timely manner. * For a complete explanation of the process, please see
pages 53 to 60 of the 2014 – 2015 College Catalog, available at
http://www.msjc.edu/Catalog/Pages/default.aspx
Most complaints, grievances or disciplinary matters should be resolved at the campus level. This is
the quickest and most successful way of resolving issues involving a California Community College
(CCC). You are encouraged to work through the campus complaint process first before escalating
issues to any of the following resources. Issues that are not resolved at the campus level may be
presented:
To the Accrediting Commission for Community and Junior Colleges (ACCJC) at
http://www.accjc.org/complaint-process if your complaint is associated with the institution’s
compliance with academic program quality and accrediting standards. ACCJC is the agency
that accredits the academic programs of the California Community Colleges.
To the CCC Chancellor’s Office by completing their web form if your complaint does not
concern CCC’s compliance with academic program quality and accrediting standards.
If your complaint involves unlawful discrimination, to the Chancellor’s Office website at
http://www.cccco.edu/ChancellorsOffice/Divisions/Legal/Discrimination/tabid/294/Default.a
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Nothing in this disclosure should be construed to limit any right that you may have to take civil or criminal legal action to
resolve your complaints.
The California Community Colleges Chancellor’s Office (CCCCO) has provided this disclosure to you in compliance with the
requirements of the Higher Education Act of 1965, as amended, as regulated in CFR 34, Sections 600.9 (b) (3) and 668.43(b).
COMPLAINT FORM
I have read and understand the complaint process.
Yes
No
My complaint is regarding:
Academic Disputes
Accounting/Billing
Customer Service
Educational Quality
Fraud and Abuse
Health and Safety
Privacy
Program Scheduling/Availability
Other
(Select all that apply. If you do not see a category that applies to your complaint, select “Other” and
describe the issue in the ALL DETAILS box below.)
Have you tried resolving the issue with the Instructor/Department Chair/Dean/Employee/ Student?
Please mark all that apply.
Instructor
Department Chair
Dean
Employee
Student
None of the above
(You are encouraged to work with the individuals and/or their immediate supervisors first before
escalating issues by using this Complaint Form.)
If you have tried to resolve the issue with the college or district, please provide the name of those you
have been working with:
Campus on which the offense occurred:
San Jacinto Campus
Menifee Valley Campus
San Gorgonio Pass Campus
Temecula Education Complex
Relationship to College/District:
Do you wish to remain ANONYMOUS for this complaint?
Yes
No
(If you desire to remain ANONYMOUS, you will not receive any contact follow up, even if you provide
your name, phone number and/or email information below.)
Your name:
Your phone number:
Your email:
Please provide ALL DETAILS regarding your complaint: (If you have supporting documentation, attach
them to this form.)
*ALL of these fields are required.
This form MUST be turned in personally to:
The Office of the Vice President, Student Services
Building 100, Room 131
28237 La Piedra Road
Menifee, CA 92584
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Complaint Process Notice Form (Mt. San Jacinto Community College District)

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Completed 23 July 2020

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