ARENA is committed to providing a quality service and we see value in the effective handling of complaints
Questions marked with an asterisk are mandatory.
Please classify the type of complaint you have*
General complaint about ARENA
Administrative process relating to Grants
Do you wish to remain anonymous?* Yes
If Yes, please note:
ARENA’s capacity to deal with your submission is restricted by the desire to remain anonymous. The
submission will be treated as feedback and used as appropriate to correct problems or reﬁne processes.
Have you raised this complaint with ARENA in the past?*
Note: If you have been dealing with an ARENA staff member, we would encourage you to use this professional
relationship as the best and most direct course to resolve your issue. If you are not happy to do so, we will
accept your feedback through this form submission.
I have not discussed my concerns with an ARENA Ofﬁcer or Consultant previously
I already raised my concerns with an ARENA ofﬁcer or consultant and am not satisﬁed with the response
Issue(s) raised* – The main issue I previously raised…
Issue occurrence date…
Events – The event/s that led to my complaint were...
Complaint ID No.
(ARENA use only)
ARENA COMPLAINT FORM