Fillable Comp Referral Form (Information) laint of Dealer Before (Montana Department of Justice)

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Comp Referral Form (Information) laint of Dealer Before (Montana Department of Justice)

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BROWSE MONTANA DEPARTMENT OF JUSTICE (MT) FORMS

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Before Filing A Complaint
Contact the dealership and provide the information
concerning the problem. If the general manager or owner
does not satisfactorily resolve the problem, a complaint
may be filed with the Motor Vehicle Division (MVD).
Examples of a Complaint
An inquiry into a complaint is limited to alleged violations of
the motor vehicle law.
Examples of law violations could be:
• )DLOLQJWRGHOLYHUWLWOHZLWKLQcalendar GD\V
following the date of delivery.
• Failing to forward the title within 120 calendar
days following the date of delivery if a 90-day
temporary permit is issued.
• Tampering with an odometer or giving a false
odometer statement.
• Selling a vehicle that is known to be stolen.
• Not maintaining a place of business.
• Operating a MV Consignment Lot or Business w/o
dealer license.
• Improper use of dealer and/or demonstrator
plates.
•
Dealer failing to timely pay an outstanding loan on
a vehicle accepted in trade, sold to another or
consigned.
•
Dealer selling or displaying vehicles at locations
other than established place of business without a
permit.
• Unlicensed dealer selling a vehicle not titled or
registered to them.
• Displaying/parking vehicle offered for sale on a
real property owned by another (curb stoning).
Other Types of Complaints
There are certain circumstances that are not violations of
the motor vehicle dealer law.
The consumer does not have 72 hours to change his or
her mind on a car deal. When the contract is signed, the
vehicle is bought and sold as of the contract date.
The dealer does not have to repair a used vehicle after the
sale when the vehicle is sold without a warranty and "AS
IS."
The Motor Vehicle Division cannot require a dealer to
honor a verbal agreement.
Lemon Law
The Lemon Law applies only to new vehicles. It does not
apply to used vehicles purchased by consumers who
encounter repair problems. The procedures for filing a
complaint under the Lemon Law are found in the vehicle
owner’s manual.
Your complaint(s) about a dealer may be mailed to:
Montana Motor Vehicle Division
PO Box 201431
Helena, MT 59620-1431
Vehicle Services Bureau
Comp
laint of Dealer
Referral Form
(Information)
MVD use only
P.O. Box 201431, 302 N Roberts, Helena, MT 59620-1431
Phone (406) 444-3661 Fax (406) 444-0116 dojdealerinfo@mt.gov
MV67 (4/20)
Montana state authorities reserve the right to reject any form that has been altered.
This form is available in alternate formats for people with disabilities.
>>>>>>>>>>>>>> Continue to next page to fill out Complaint Referral Form <<<<<<<<<<<<<<
The complaint may be faxed to: (406) 444-0116
The complaint may be
emailed
to:
dojdealerinfo@mt.gov
(Or)
Vehicle Services Bureau
Comp
laint of Dealer
Referral Form
MVD use
only
Case Number:
MVD use only
Complainant
Phone Number
Address
City
State
Name of Dealer or Individual(s) (include name of person(s) at dealership you have spoken to)
Vehicle Year
Make
Model
VIN
Date of Purchase
Date of Report
Type of Concern/Complaint
Give a brief statement of the facts concerning this case (additional page attached if needed)
I certify under penalty of law (MCA 45-7-203 Unsworn Falsification to Authorities) that the statements
made and information contained on this form are true and correct to the best of my knowledge, information
and belief and is being disclosed voluntarily. I am requesting that the Motor Vehicle Division investigate this
complaint.
Printed name: Date signed↓
Signature:
This is my legal signature
Important:
Attach copies of all documents in your possession that may assist the Division in an investigation. Do not
send original documents. The MVD assumes no responsibility for original documents.
Montana state authorities reserve the right to reject any form that has been altered.
MV67 (4/20)
This form is available in alternate formats for people with disabilities.
P.O. Box 201431, 302 N Roberts, Helena, MT 59620-1431
Phone (406) 444-3661 Fax (406) 444-0116 dojdealerinfo@mt.gov
Additional Comments (if applicable)
Vehicle Services Bureau
Comp
laint of Dealer
Referral Form
MVD use
only
Case Nu
mber:
MVD use only
P.O. Box 201431, 302 N Roberts, Helena, MT 59620-1431
Phone (406) 444-3661 Fax (406) 444-0116 dojdealerinfo@mt.gov
MV67 (4/20)
Montana state authorities reserve the right to reject any form that has been altered.
This form is available in alternate formats for people with disabilities.
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Comp Referral Form (Information) laint of Dealer Before (Montana Department of Justice)

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Completed 12 August 2020

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