Before Filing A Complaint
Contact the dealership and provide the information
concerning the problem. If the general manager or owner
does not satisfactorily resolve the problem, a complaint
may be filed with the Motor Vehicle Division (MVD).
Examples of a Complaint
An inquiry into a complaint is limited to alleged violations of
the motor vehicle law.
Examples of law violations could be:
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following the date of delivery.
• Failing to forward the title within 120 calendar
days following the date of delivery if a 90-day
temporary permit is issued.
• Tampering with an odometer or giving a false
• Selling a vehicle that is known to be stolen.
• Not maintaining a place of business.
• Operating a MV Consignment Lot or Business w/o
• Improper use of dealer and/or demonstrator
Dealer failing to timely pay an outstanding loan on
a vehicle accepted in trade, sold to another or
Dealer selling or displaying vehicles at locations
other than established place of business without a
• Unlicensed dealer selling a vehicle not titled or
registered to them.
• Displaying/parking vehicle offered for sale on a
real property owned by another (curb stoning).
Other Types of Complaints
There are certain circumstances that are not violations of
the motor vehicle dealer law.
The consumer does not have 72 hours to change his or
her mind on a car deal. When the contract is signed, the
vehicle is bought and sold as of the contract date.
The dealer does not have to repair a used vehicle after the
sale when the vehicle is sold without a warranty and "AS
The Motor Vehicle Division cannot require a dealer to
honor a verbal agreement.
The Lemon Law applies only to new vehicles. It does not
apply to used vehicles purchased by consumers who
encounter repair problems. The procedures for filing a
complaint under the Lemon Law are found in the vehicle
Your complaint(s) about a dealer may be mailed to:
Montana Motor Vehicle Division
PO Box 201431
Helena, MT 59620-1431
Vehicle Services Bureau
laint of Dealer
MVD use only
P.O. Box 201431, 302 N Roberts, Helena, MT 59620-1431
Phone (406) 444-3661 Fax (406) 444-0116 firstname.lastname@example.org
Montana state authorities reserve the right to reject any form that has been altered.
This form is available in alternate formats for people with disabilities.
>>>>>>>>>>>>>> Continue to next page to fill out Complaint Referral Form <<<<<<<<<<<<<<
The complaint may be faxed to: (406) 444-0116
The complaint may be