Community Development Service Survey
The Community Development Department consistently strives to provide quality, professional
service to our applicants. In an effort to evaluate and improve our service, we would like to
invite you to answer nine questions and provide any comments or suggestions you have. Your
responses are valued and appreciated!
Applicant:
Staff Contact:
Project:
File:
How would you rate your staff contact’s
knowledge of the City’s policies and
☐Unacceptable ☐ Acceptable ☐ Excellent
How would you rate your staff contact’s ability
to work through the issues of this case?
☐ Unacceptable ☐ Acceptable ☐ Excellent
How would you rate the overall professionalism
of your staff contact?
☐ Unacceptable ☐ Acceptable ☐ Excellent
How would you rate your staff contact’s ability
to return your calls and/or emails within one
☐ Unacceptable ☐ Acceptable ☐ Excellent
How would you rate the time it took your staff
contact to review submittals/revisions and get a
☐ Unacceptable ☐ Acceptable ☐ Excellent
How would you rate your staff contact’s
willingness to help you?
☐ Unacceptable ☐ Acceptable ☐ Excellent
How would you rate your staff contact’s
friendliness toward you and your case?
☐ Unacceptable ☐ Acceptable ☐ Excellent
How would you rate the professionalism,
responsiveness, and courtesy of the Planning
☐ Unacceptable ☐ Acceptable ☐ Excellent
How would you rate the service you received
from the City of Grants Pass’s Community
Development Department compared to the
service you’ve received from other municipal
planning departments?
☐ Worse ☐ Same ☐ Better
Do you have any suggestions on how we can better serve our applicants? Please share here:
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Please submit completed form by email to: lglover@grantspassoregon.gov
, or to the Planning Department at:
City of Grants Pass Attn: Lora Glover, 101 NW A Street, Room 201, Grants Pass, OR 97526.
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