Civil Rights Complaint Form
The Federal Transit Administration Office of Civil Rights is responsible for ensuring that
providers of public transit properly implement several civil rights laws and programs, including
Title VI of the Civil Rights Act of 1964, the Americans with Disabilities Act of 1990 (ADA), the
Disadvantaged Business Enterprise (DBE) program, and the External Equal Employment
Opportunity (EEO) program.
In the FTA complaint investigation process, we analyze the complainant's allegations for possible
deficiencies by the transit provider. If deficiencies are identified, they are presented to the transit
provider and assistance is offered to correct the inadequacies within a predetermined timeframe.
Please mail your completed form to:
Director, FTA Office of Civil Rights
East Building, 5th Floor – TCR
1200 New Jersey Ave., SE
Washington, DC 20590
If you have questions about how to prepare a complaint, you may contact our toll-free FTA
Assistance Line at 1-888-446-4511. More information about transit-related civil rights
requirements may be found on the FTA’s website at www.fta.dot.gov.
Note: Apart from the form, on separate pages, please describe your complaint. You
should include specific details such as names, dates, times, route numbers, witnesses,
and any other information that would assist us in our investigation of your allegations.
Please also provide any other documentation that is relevant to this complaint, including
any related correspondence from your transit provider.
Important: We cannot accept your complaint without a signature, so please sign on the
last page of the form after printing out.
Section I
I believe that I have been (or someone else has been) discriminated against on the basis
of:
Race / Color / National Origin
Disability
Not Applicable
Other (specify)