City of San Marcos
Water-Leak Adjustment Packet
Please:
Read all information and instructions
Complete the adjustment request form
Provide all supporting documents
Remember this request does not stop the billing
process. Any outstanding utility billed amounts are
still due on their due date.
Adjustments will not be made any more than two
months retroactively, and the number of bills
adjusted will not exceed two
If you need any assistance please call the Utility Customer
Service Division at 512 393-8383. Go to the Utility
Customer Service locations are 630 E. Hopkins (Municipal
Bldg.) and 1040 Hwy 123 or email us at
utility_billing@sanmarcostx.gov
.
Thank you
CITY OF SAN MARCOS
UTILITY CUSTOMER SERVICE DIVISION
Water-Leak Adjustment Process
The City of San Marcos Utility Customer Service Division
attempts to assist utility customers when they have
experienced an unexpected unusually high-water bill due to a
water-leak that has been corrected.
Adjustments on a specific leak will not be made any more than two months
retroactively, and the number of bills adjusted will not exceed two.
The entire process will take approximately 10-14 business days from the
date the completed information and proper support information is
submitted for review.
NO request will be processed without a completed form from the account
holder and the support information.
When the review is complete the customer will be notified if the
adjustment is approved and for what amount or denied and why.
All pending utility bills should be paid by the specified due date. All
penalties and disconnection dates will still apply.
Any request for arrangements must be submitted to the Utility Customer
Service Mgr. or Supv. in writing.
Return the completed form and support information to either Utility
Customer Service location or email them to utility_billing@sanmarcostx.gov
Please read the Support Document Types and Approval Criteria on
the Water Leak Information Form.
Water Leak Information
Date submitted:__________________
Account #: _____________________________ Phone #: _____________________________
Name: ______________________________ Address: ________________________________
The date range of leak: ___________________________
Date when leak was fixed: _______________ Leak fixed by:___________________________
What caused the leak - Example: outside pipe leak, toilet leak etc.
_________________________________________________________________________
_________________________________________________________________________
__________________________________________________________________________
_________________________
Contact Person
Please return the completed form to one of our locations or email it to utility_billing@sanmarcostx.gov
*****This request will not stop the billing process. Any bills are still due on due date.*****
Required Info:
1. An invoice from a plumber
2. A work-order, if repairs were made by a
property manager through in-house
maintenance
3. If repairs were made by the occupant, a
letter detailing the work done, details to
include:
a. The date that the repairs were made.
b. A specific explanation of where the leak
was located, and what was done to
repair the leak.
c. If available, a copy of any receipts for
replacement parts and/or materials used
in making repairs.
4. Pictures of the leak area before and after the
repair is completed.
Approval Criteria:
1. Water adjustment requests will be
reviewed, and adjustments calculated if
the stated criteria are met, by either the
Utility Customer Services Manager or a
Utility Customer Services Supervisor.
2. The Utility Customer Services Manager
or Supervisor must approve all water
and wastewater adjustments.
3. Upon final approval/denial of the
adjustment, the customer will be
notified of the results of the adjustment
and of the account balance after the
adjustment.
4. If an adjustment is denied, or if the
adjusted amount ends up being above
the normal billing amount, the customer
may request a payment arrangement
with the Utility Customer Services
Manager or a Utility Customer Services
Supervisor.
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