Calling Instructions STX
Calling In: When arriving at the client's home, make sure you have the following
information:
Your Santrax ID.
Your Client’s ID.
1. Dial any of the toll-free numbers assigned to your agency.
If you are experiencing difficulties with the first toll- free number, please use
the second toll-free number.
The Santrax system will say: “For English, please press one (1). For
Spanish, please press two (2). For Tagalog, please press three (3). For
Navajo, please press four (4). For Mandarin, please press five (5). For
Korean, please press six (6), For Japanese; please press seven (7). For
Vietnamese, please press eight (8). For French, please press nine (9).
For Egyptian Arabic, please press ten (10). For Persian/Farsi, please
press eleven (11), For Russian, please press twelve (12).”
Call prompts are heard in the selected languages.
2. Press the number that corresponds to the language you wish to hear.
All prompts for the remainder of the call will be heard in that language.
Santrax will say: “Welcome, please enter your Santrax ID.”
3. Press the numbers of your Santrax ID on the touch tone phone.
Santrax will say: “To verify your identity, please repeat: At Santrax, my
voice is my password.”
NOTE: If you have not been enrolled in Speaker Verification, Santrax will skip
this prompt. If this is the case, skip step 4, and then continue.
4. Say: “At Santrax, my voice is my password.”
The Santrax system may ask you to repeat the phrase several times before
verifying your identity.
Santrax will say: “Is this a group visit? Press (1) for Yes or (2) for No.”
5. Press (2) for not a group visit.
Santrax will say: “Please choose your location of service. Press (1) one
for Home, Press (2) for Community”.
6. Press (1) to select home or (2) to community.
Santrax will say: “If this is a Fixed Visit Verification visit using the FVV
device, press the star (*) key to enter the visit verification numbers.
Otherwise, press the pound (#) key to continue.”
Calling Instructions STX
If this is an FVV Call, press the star (*) key and refer to the FVV Call Reference
Guide for detailed instruction for the FVV call process. If this is not an FVV call,
press pound (#) and continue.
7. Press the pound (#) key to continue.
Santrax will say: “Please select (1) to call in or (2) to call out.”
8. Press the (1) key to “Call In”.
Santrax will say: “Received at (TIME).”
9. Hang up.
Calling Out: When leaving the client's home, make sure you have the following
information:
Your Santrax ID.
The Service ID.
The Client is available to verify the visit.
10. Follow steps ❶ thru ❼and then continue.
Santrax will say: “Please select (1) to call in or (2) to call out.”
11. Press the (2) key to “Call Out.”
Santrax will say: “Received at (TIME). Please enter first client ID or hang
up if done.”
12. Press the numbers of the client’s ID.
Santrax will say: “Please enter the Service ID.”
13. Press the Service ID Number you performed.
Refer to your agency’s service list.
Santrax will say: “You entered (SERVICE). Please press (1) to accept, (2)
to retry.”
14. Press the one (1) key to accept, or press the two (2) key to retry.
Santrax will say: “Would you like to continue the visit with the new
service?”
