Date of purchase
Web Order Number
CUSTOMER RETURNS FORM
Name
Address
Daytime contact number
Email address
Items returned
Note: If the above info is correct on your receipt you do not need to fill out the above, just staple this form to it.
Thank you
Merlin Cycles Ltd
A4 Buckshaw Link, Ordnance Road,
Buckshaw Village, Chorley, Lancashire,
PR7 7EL. Tel: 01772 432431
Email: returns@merlincycles.com
Returning goods from outside the EU? If you are returning goods from the USA, Japan,
Australia etc. please note the following requirements:
On form CN22/CN23 you must state RETURNED GOODS - FAILED SALE, and put ZERO as a
value in the package value box. Failure to do so will result in the parcel getting delayed in
customs and being returned. Please do not use FedEx or DHL as they always apply extra charges.
If you need to return any item for exchange, refund or warranty please
fill in this form to help deal with your parcel quickly and efficiently.
Please include a copy of your receipt and return to the address on
the right:
Reason for return (Please state if
you require a replacement part of
a different size or model or if it is
for a refund.)
If the item is being returned for
warranty work please explain the
exact problem.
We will deal with your return within 3 days of receipt. Please allow for the delivery time for the goods to reach our premises.
Replacements: We aim to despatch any exchange goods within 5 days of receipt.
Refunds: Please allow 10 working days for refunds to appear in your account.
Warranty Items: Please allow extra time for the goods to be inspected, this may involve sending the item to the manufacturers/suppliers for their
opinion and for the product to be repaired if required. In all instances we aim to deal with every return as quickly as possible and will email you
on receipt and progress of your return.
Non UK Customers: SEE IMPORTANT NOTES ABOVE.
