Updated 04 June 2020
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CORONAVIRUS BUSINESS SUPPORT FUND
BUSINESS SUPPORT APPLICATION FORM
1. ABOUT THE SCOTTISH GOVERNMENT CORONAVIRUS BUSINESS SUPPORT FUND
The Scottish Government Coronavirus Business Support Fund is being administered by Local Authorities. It consists
of the Small Business Grant Fund and the Retail, Hospitality and Leisure Grant Fund.
Eligible business ratepayers can apply for these grant funds up until 31 March 2021. The grants are aimed at helping
to keep small and medium-sized companies in business and keep productive capacity so that they can recover. Their
intention is to:
Protect jobs
Prevent business closure
Promote economic recovery
This Fund is part of a suite of measures designed to support businesses experiencing hardship as a result of COVID-
19. To support as many different types, sizes, and sectors of business as is possible, recipients of one Fund may not
be eligible to receive support from another. Businesses are encouraged to refrain from claiming additional grant
support unless absolutely necessary and, when making this determination, to consider on the Scheme’s objectives
above.
2. SMALL BUSINESS GRANT FUNDWho is eligible?
Ratepayers of businesses located in a non-domestic property on 17 March 2020 can apply to access a support fund
and receive a small business support grant of £10,000 if they are:
a) in receipt of the Small Business Bonus Scheme (SBBS);
b) in receipt of Rural Relief
or;
c) eligible for SBBS but in receipt of Nursery Relief, Disabled Relief, Fresh Start Relief, Business Growth
Accelerator Relief, Enterprise Areas Relief, Sports Relief, or Charitable Rates Relief.
Phase 2
From 5 May 2020, ratepayers with multiple business properties meeting these criteria are eligible to receive a one-
off grant of £10,000 for their first property, and £7,500 for each subsequent qualifying property. These are only
available to ratepayers whose premises were occupied on 17 March 2020 for the business uses specified.
From 5 May 2020, new arrangements enabled ratepayers of properties in the Retail, Hospitality, and Leisure sectors
& previously ineligible for support to access the Small Business Grant Fund. Ratepayers operating properties in
Retail, Hospitality, and Leisure where their individual rateable values do not exceed £18,000 and where the
cumulative rateable value of all properties held (RHL and non-RHL) is between £35,001 -£51,000, can apply for the
Small Business Grant Fund for each of their Retail, Hospitality or Leisure properties.
Phase 3
From 8 June 2020, the range and upper limit of such cumulative rateable value was increased from £35,001 -
£51,000 to £35,001 - £500,000.
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From 8 June 2020, tenants or occupiers of premises such as shared office spaces, business incubators and shared
industrial units for which the landlord is the registered rate payer may be eligible for a single, one-off £10,000 small
business grant. Eligibility for such small businesses is subject to detailed verification criteria but irrespective of the
use or rateable value of the property. A tenant/occupier may only receive a single grant. ELIGIBLE PERSONS ARE
DIRECTED TO APPLY THROUGH THEIR LOCAL AUTHORITY USING THE RELEVANT FORM.
3. RETAIL, HOSPITALITY, AND LEISURE GRANT FUNDWho is eligible?
Ratepayers of businesses in the Retail, Hospitality, and Leisure sectors operating in premises with a rateable value
between £18,001 - £51,000 inclusive can apply for a Grant of £25,000.
From 5 May 2020, ratepayers with multiple business properties which meet these criteria are eligible to receive a
one-off grant of £25,000 for their first property and £18,750 for each subsequent qualifying property. These are
only available to a ratepayer whose premises were occupied on 17 March 2020 for the business uses specified.
4. IMPORTANT NOTES PLEASE READ
a) These payments are grants. A grant awarded on a valid application, does not need to be refunded by the
recipient.
b) In each case, the rateable value & listed purpose used to assess eligibility are those on 17 March 2020
(regardless of any subsequent amendment on appeal).
c) Information provided by an applicant will be verified against other information sources held by this Council.
This will assist timely application processing, fraud prevention and for auditing purposes.
d) Councils will aim to make payment within 10 working days from receipt of a fully completed application and
once all information and evidence in support of an application has been verified. Applications may be
subject to delay if incomplete or incorrect details are supplied.
e) If a grant is awarded on the basis of false or inaccurate information, it may result in arrangements being
made to recover the award, and legal proceedings being initiated.
Please complete all of the parts of this application that apply to you in full and submit to your Local Authority.
North Ayrshire Council will review your application and assess if you are eligible for the grant.
The deadline for applications to the Business Support Fund is 31 March 2021.
5. HOW TO APPLY
a) This Scheme is administered by Local Authorities. Applications should be returned directly to them.
b) Applicants are required to submit separate applications for each individual eligible property.
c) Ratepayers with multiple eligible properties in different Local Authorities are required to make separate
applications to each Authority in which the properties are situated
d) In all applications, ratepayers must disclose the details of previous applications for grant support under this
Scheme, whether the application was approved or otherwise.
e) You must submit all necessary supporting information with your application. Failure to submit required
documentation may result in a delay.
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Please select which grant you would like to apply for:
SMALL BUSINESS SUPPORT FUND
First-time application for a one-off £10,000 grant available for the business ratepayers of a property
which had a rateable value of £18,000 or less, and were, on 17 March 2020;
1) in receipt of the Small Business Bonus Scheme (SBBS),
2) in receipt of Rural Relief, or
3) eligible for SBBS but in receipt of Nursery Relief, Disabled Relief, Fresh Start Relief, Business
Growth Accelerator Relief, Enterprise Areas Relief, Discretionary Sports Relief, or Charitable
Rates Relief.
Application for grant support of £7,500 for additional properties which qualify under the Small Business
Support Grant.
Application for a one-off £10,000 grant (£7,500 for subsequent qualifying properties) for business
ratepayers with Retail, Hospitality and Leisure properties, with individual rateable values under £18,000
where the cumulative rateable value of all properties held (RHL and non-RHL) is between £35,001 and
£500,000.
If you are eligible for any of the above Small Business Grants, please proceed to SECTION 1.
If you are a tenant/occupier in a premises where the landlord is the registered ratepayer, please use the
specified form on your Local Authority’s website.
RETAIL, HOSPITALITY and LEISURE SUPPORT GRANT
First-time application for a one-off £25,000 grant available for the business ratepayers of a property
with a rateable value between £18,001 and £51,000 in the retail, hospitality, and leisure sectors
Application for grant support of £18,750 for additional properties which qualify under the Retail,
Hospitality and Leisure Grant Fund
If you are eligible for any of the Retail, Hospitality and Leisure grant please proceed to SECTION 2.
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SECTION 1: ELIGIBILITY FOR THE SMALL BUSINESS GRANT FUND
Nature of application
Initial/sole eligible
property £10,000
Subsequent eligible
property £7,500
Please indicate whether you are applying for an initial
payment of £10,000 for your first application or an
additional payment of £7,500 for subsequent qualifying
properties.
Note that applicants must submit individual applications
for each eligible property
If you have already applied for a small business grant, please indicate on page 13 to which Local
Authority the application was made.
To be eligible for a one-off payment of £10,000 (£7,500 for each additional qualifying property
thereafter), statements a) and b) must apply to your business.
If you are a ratepayer of multiple Retail, Hospitality or Leisure properties with individual rateable values
under £18,000 but a cumulative rateable value between £35,001 - £500,000, go to section 1A on page 6.
Please tick the statement that applies to your business
No
Guidance Note
(a) You were in occupation of the business premises
on 17 March 2020 and in receipt of any of the following
reliefs:
Small Business Bonus Scheme (SBBS)
Rural Rate Relief
Nursery Relief but eligible for SBBS
Disability Relief but eligible for SBBS
Business Growth Accelerator Relief but eligible
for SBBS
Fresh Start Relief but eligible for SBBS
Enterprise Area Relief but eligible for SBBS
Sports Relief but eligible for SBBS
Charitable Rates Relief but eligible for SBBS
Information on SBBS eligibility
is available at:
https://www.mygov.scot/non-
domestic-rates-relief/small-
business-bonus-scheme/
(b) Your property is NOT one of the following listed
property types. (Property types can be checked by
inputting your property details into www.saa.gov.uk):
Advertising
Anemometer Mast
ATM Site
Boathouse
Bothy
Burial Ground
Cable
If your property is listed as
any of the property types
listed, then you are not
eligible for this grant. This list
is not exhaustive and
properties that fall in similar
categories may not be eligible.
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Car Park
Car Space
Castle
Common Room
Coup
Deer Forest
Display Area
Electricity
Fishing Hut
Fuel Tank
Gallop
Game Larder
Grazings
Ground
Hangar
Heliport
Holiday Hut
Hut
Jetty
Land
Lighthouse
Lock-Up
Mast
Monitoring Site
Oil Tank
Parking Bay
Peat Moss
Pier
Pigeon Loft
Public Toilet
Quarry
Sand & Gravel
Shootings
Site
Site Huts
Slipway
Stance
Taxi Rank
Telecommunications
Time Share Units
Traffic Monitoring
Waste
Waste Water Treatment
Water
Weighbridge
Wind turbine
Yard
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SECTION 1A: RETAIL, HOSPITALITY AND LEISURE PROPERTIES ELIGIBLE FOR THE SMALL
BUSINESS GRANT FUND
Nature of application
Initial/sole eligible
property £10,000
Subsequent eligible
property £7,500
Please indicate whether you are applying for an initial
payment of £10,000 for your first application or an
additional payment of £7,500 for subsequent qualifying
properties.
Note that applicants must submit individual applications
for each eligible property
If you have already applied for a Small Business Grant, please indicate on page 13 to which Local
Authority that application was made.
For business ratepayers occupying multiple Retail, Hospitality, and Leisure properties with individual
rateable values under £18,000 where the cumulative rateable value of all properties held (RHL and non-
RHL) is between £35,001 and £500,000, please complete the following:
1. To be eligible for a one-off payment of £10,000 (£7500 for each additional qualifying property
thereafter), statements a) b) and c) must apply to your business.
Please tick the statement that applies to your business
Yes
No
Guidance Note
(a) Please confirm :
you have multiple retail, hospitality or leisure
properties with individual rateable values under
£18,000
The cumulative rateable value for all properties held
(RHL and non-RHL) is between £35,001 and
£500,000; and,
you were in occupation of the business premises on
17 March 2020
Please provide information
of all those properties at
Section 3
(b) The business operates in a premise in the retail,
hospitality, and leisure sectors currently in one of the
following:
Amusements
Animal Welfare
Arts Centre
Auction Mart
Bakery
Bed & Breakfast Accommodation
Bingo Hall
Bowling Alley
Bowling Club
Cafe
If you feel your property
should qualify based on this
list but is not listed here
please continue the
application and see section
3(d) below.
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Camping Site
Car Wash
Caravan
Caravan Site
Chalet
Cinema
Clinic
Club
Cricket Club
Depot
Entertainment Centre
Exhibition Venue
Football Ground
Funeral Parlour
Gallery
Garden
Garden Centre
Golf Club
Golf Driving Range
Guest House
Hall
Harbour
Hostel
Hotel
Ice Rink
Kiosk
Laundry
Leisure Centre
Market
Military Facility
Museum
Office
Outdoor Centre
Park
Petrol Filling Station
Play Centre
Playing Field
Post Office
Public House
Race Track
Racecourse
Recreation Ground
Restaurant
Retail Warehouse
Riding School
Sailing Club
Self-catering
Shooting Range
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Shop
Showhouse
Showroom
Ski Club
Snack Bar
Snooker Club
Sports Centre
Sports Ground
Squash Club
Stable
Stadium
Sui Generis
Swimming Pool
Tennis Club
Theatre
Visitor Centre
Warehouse
Workshop
Youth Hostel
(c) The non-domestic premise is NOT one of property
types listed below:
Boathouse
Site
Slipway
Stance
Time Share Units
Only properties in the retail,
hospitality, and leisure
sectors quality for this
grant. In addition, if your
property is listed as any of
the property types listed
here then you are not
eligible for this grant. This
list is not exhaustive and
properties that fall in similar
categories may not be
eligible.
Proceed to SECTION 3 once you have completed this section.
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SECTION 2: ELIGIBILITY FOR THE RETAIL, HOSPITALITY AND LEISURE GRANT FUND
Nature of application
Initial/sole eligible
property £25,000
Subsequent eligible
property £18,750
Please indicate whether you are applying for an initial
payment of £25,000 for your first application or additional
payment(s) of £18,750 for subsequent qualifying
properties.
Note that applicants must submit individual applications
for each eligible property
If you have already applied for a Retail, Hospitality and Leisure grant, please indicate on page 13 to
which local authority that application was made.
1. To be eligible for a one-off payment of £25,000 (£18,750 for each additional qualifying property
thereafter), statements a) b) c) and d) must apply to your business.
Please tick the statement that applies to your business
Yes
No
Guidance Note
(a) You were in occupation of the business premises on 17
March 2020.
(b) The rateable value of the property is between £18,001
and £51,000 inclusive.
(c) The business operates currently in a premise in the
Retail, Hospitality and Leisure sectors in one of the following:
Amusements
Animal Welfare
Arts Centre
Auction Mart
Bakery
Bed & Breakfast Accommodation
Bingo Hall
Bowling Alley
Bowling Club
Cafe
Camping Site
Car Wash
Caravan
Caravan Site
Chalet
Cinema
Clinic
Club
Cricket Club
Depot
Entertainment Centre
Exhibition Venue
Football Ground
Funeral Parlour
If you feel your property should
qualify based on this list but is
not listed here please continue
the application and see section
3(d) below.
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Gallery
Garden
Garden Centre
Golf Club
Golf Driving Range
Guest House
Hall
Harbour
Hostel
Hotel
Ice Rink
Kiosk
Laundry
Leisure Centre
Market
Military Facility
Museum
Office
Outdoor Centre
Park
Petrol Filling Station
Play Centre
Playing Field
Post Office
Public House
Race Track
Racecourse
Recreation Ground
Restaurant
Retail Warehouse
Riding School
Sailing Club
Self-catering
Shooting Range
Shop
Showhouse
Showroom
Ski Club
Snack Bar
Snooker Club
Sports Centre
Sports Ground
Squash Club
Stable
Stadium
Sui Generis
Swimming Pool
Tennis Club
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Theatre
Visitor Centre
Warehouse
Workshop
Youth Hostel
(c) The non-domestic premise is NOT one of property
types listed below:
Boathouse
Site
Slipway
Stance
Time Share Units
Only properties in the retail,
hospitality, and leisure sectors
quality for this grant. In
addition, if
your property is
listed as any of t
he property
types listed here then you are
not eligible for this grant. This
list is not exhaustive and
properties that fall in similar
categories may not be eligible.
Proceed to SECTION 3 once you have completed this section.
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SECTION 3: ABOUT YOUR BUSINESS(ES)
Ratepayers with multiple properties which meet the eligibility criteria should list them here for
information, but individual applications must be completed for each property.
Ratepayers applying for SBGF payments to their RHL properties based on Cumulative Rateable Value
must list their entire property estate here; it will be used by the Local Authority to assess eligibility.
ABOUT YOUR BUSINESS AND PROPERTY
Guidance Note
(a) The ‘trading’ name of business(s)
The name on the ‘shopfront’ and/or
used on a day to day basis. If you
are a Sole Trader, please provide
your name if different from the
trading name.
(b) The ‘legal’ name of business (even if same as above)
The formal ‘legal’ name of the
business used with, for example,
HMRC, Companies House etc.
(c) A rates or other identifying reference number for your
business (if available).
Your rates reference will be on your
2019-20 rates bill. Your Company
Registration Number (CRN) is
available from Companies House &
should be on all official
documentation they issue to you.
(d) Provide the following information:
Full Address and Post Code of your non-domestic premises
(e) What use are the business premises put to?
Briefly describe what your business
does e.g. sandwich shop; Italian
restaurant; bar and music venue;
clothes shop; café etc.
If your property is not included in the
description supplied in Sections 1 & 2
above, please
provide a detailed
description of the
nature and
function of your property.
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(f) For premises which are self-catering premises or caravans
please confirm:
(i) receipts represent a primary source of earnings (for example, one
third or more); and
(ii) the property has been let out for 140 days or more in financial year
2019-20
Please provide evidence of this with
your application, for example a
booking list, or a copy of public
liability insurance cover.
SECTION 4: DECLARATION OF PREVIOUS SUPPORT
If you have made other applications for support from either the Small Business Grant Fund or the Retail,
Hospitality, and Leisure Grant Fund, please list them here.
Please include the value of grant applied for/awarded and the Local Authority in which you applied.
Business Name Value/type of Grant Support Local Authority
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SECTION 5: CONTACT DETAILS
Please provide the full name and contact details for the person within the applicant business to whom
any queries relating to this application should be directed.
CONTACT DETAILS
First and last name
Job Title
E-mail
Tel/Mob. No.
Correspondence address
(if different from
address given above)
SECTION 6: BANK ACCOUNT DETAILS
You must provide details of the bank account to which any funds should be paid. Applicants should also
provide with the application a scanned recent bank statement (detailing business transactions) or image
of the nominated online account dated within 3 months of the application date.
BANK ACCOUNT DETAILS
Name
Please indicate if this is
Business or Personal
account. If you are
requesting payment to a
personal account, please
provide a brief
explanation.
Account Name
Account Number
Sort Code
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SECTION 7: STATE AID
STATE AID
These grants are considered ‘State Aid’ under European Commission rules, which can limit the amount
of such aid per recipient.
The De minimis Regulation enables a business to receive public funding of up to €200,000 over a three
year period. (note different rules apply to agriculture and fisheries).
The European Commission Temporary Framework enables Members States to grant aid to undertakings
facing difficulty as a result of the COVID-19 outbreak. The Temporary Framework covers support
granted to businesses which were not already in financial difficulty on 31 December 2019, and aid
support granted to businesses no later than 31 December 2020.
Further information on State Aid is available at:
https://www.gov.scot/publications/coronavirus-covid-19-state-aid-public-authorities/
https://www.gov.scot/publications/state-aid-guidance/
Please confirm if you (ie your
business) has received any aid
under measures approved within
the European Commission’s
Temporary Framework between
March 2020 and December 2020.
If No please leave blank
Body providing
assistant/Aid
Value of assistance (€)
Date of assistance
Have you (i.e. your business)
received any public sector
assistance through a State Aid De
minimis Scheme over the last 3
years? If No please leave blank
Body providing
assistant/Aid
Value of assistance (€)
Date of assistance
Please confirm that your
undertaking was not in difficulty
(within the meaning of Article
2(18) of the General Block
Exemption Regulation or Article
2(14) of Agriculture Block
Exemption Regulation or Article
3(5) of Fishery and aquaculture
Block Exemption Regulation) on 31
December 2019.
I have read and understood my
obligations under the European
Commission Temporary State Aid
Framework. Please indicate
Yes/No.
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SECTION 8: TAX HAVEN RESTRICTIONS TO COVID-19 RELATED GRANTS
TAX HAVENS
Under the Coronavirus (Scotland) (No. 2) Act, businesses with certain connections to tax havens may not
receive coronavirus-related grants from Scottish Ministers. Tax havens are defined as those listed in the
EU List of Non-Cooperative Jurisdictions for Tax Purposes as follows:
American Samoa
Cayman Islands
Fiji
Guam
Oman
Palau
Panama
Samoa
Trinidad and Tobago
US Virgin Islands
Vanuatu
Seychelles
Before a coronavirus grant can be made, a company must confirm that the following conditions apply at
the date of application;
The company is not incorporated in a tax haven jurisdiction, or otherwise based for tax purposes,
(e.g. it does not have a place of central management and control in a tax haven in a way that
would create residence for tax purposes).
The company is not a subsidiary of (i.e. is not owned by or controlled by) another company that is
based in a tax haven.
The company is not a parent company of a company that is based in a tax haven.
The company does not participate in a tax arrangement that results in some or all of its profits
being taxed in a tax haven. “Arrangement” refers to planning schemes put in place for tax
purposes, rather than a genuine commercial profit stream.
Note; the restrictions would not apply if the recipient company is a “sister company” of a company
based in a tax haven. For example, if the applicant company is based in Scotland and owned by a parent
company based in the UK, no restrictions will apply if the parent company also owns subsidiaries in tax
haven locations.
I have read and understood the foregoing restrictions
on COVID-19 Grants to businesses in tax havens.
Please indicate Yes/No
I hereby confirm that the conditions above DO apply to
my business (i.e. my business does not have
connections to tax haven jurisdictions for which these
restrictions apply.) I understand that the grant is
conditional on this confirmation.
Please indicate Yes/No
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SECTION 9: TERMS AND CONDITIONS
TERMS AND CONDITIONS
Please check and tick all boxes to confirm and sign below
Tick Here
(a) I am authorised to make the application on behalf of the above business(es).
(b) I understand that any grant awarded in contravention of State Aid rules irrespective
of whether there was a deliberate or otherwise deception or error, or as a result of any
misleading statements given on this form will be recoverable in full and that I may be liable
for legal action to be taken.
(c) I understand that any payment received must be declared to HMRC as appropriate as
part of the tax return for the business.
(d) I confirm that I have considered the impact that any payment from the Fund may
have on any insurance claim I may have made or be making.
(e) I certify that the information provided in this application is correct and understand
that if any information provided is later found to be false, repayment of funding may be
required and depending on circumstances criminal proceedings might be instigated.
(f) I accept all of these terms and conditions.
Name of applicant (print)
Position
Signature
Please complete all parts of this application in full and return to businessgrants@north-ayrshire.gov.uk.
The deadline for applications is 31 March 2021.
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SECTION 10: PRIVACY NOTICE
Who we are:
North Ayrshire Council is a local authority established under the Local Government etc. (Scotland) Act 1994. Its head
office is located at Cunninghame House, Friars Croft, Irvine, KA12 8EE, and you can contact our Data Protection
Officer by post at this address, by email at: dataprotectionofficer@north-ayrshire.gov.uk, and by telephone on
01294 310000.
Why do we need your personal information and what do we do with it?
You are giving us your personal information to allow us to determine whether your business is eligible to receive
funding from the Coronavirus Support Fund, and to administer that funding to your business. We also use your
information to verify your identity where required, contact you by post, email or telephone and to maintain our
records. This local authority is administering the Scottish Government Coronavirus Business Support Fund.
Legal basis for using your information:
You can find more details about this on our website at www.north-ayrshire.gov.uk. Processing your personal
information is necessary for the performance of a contract with you (or to take steps to enter into a contract with
you). If you do not provide us with the information we have asked for then we will not be able to provide this
service to you.
Who do we share your information with?
We are legally obliged to safeguard public funds so we are required to verify and check your details internally for
fraud prevention. We may share this information with other public bodies (and also receive information from these
other bodies) for fraud checking purposes. We are also legally obliged to share certain data with other public bodies,
such as other local authorities or HMRC and will do so where the law requires this. In order to meet our legal
obligations and to promote openness & transparency around the use of public funds, grant recipients should be
aware that details of these payments may be disclosed. This disclosure may include the name of the payee and the
date, sum, and subject of the payment. We will also generally comply with requests for specific information from
other regulatory and law enforcement bodies where this is necessary and appropriate. Your information is also
analysed internally to help us improve our services. This data sharing is in accordance with our Information Use and
Privacy Policy and covered in our full privacy statement on our website. It also forms part of our requirements in line
with our Records Management Plan approved in terms of the Public Records (Scotland) Act 2011.
Your information will be shared with the Scottish Government for the purposes of determining your application and
administering it. The Scottish Government or individual local authorities may publish a full list of properties against
which either a small business grant or a retail, hospitality and leisure grant has been paid.
How long do we keep your information for?
We only keep your personal information for the minimum period amount of time necessary. Sometimes this time
period is set out in the law, but in most cases it is based on the business need. We maintain a records retention and
disposal schedule which sets out how long we hold different types of information for. You can view this on our
website at www.north-ayrshire.gov.uk
or you can request a hard copy from the contact address stated above.
Your rights under data protection law:
access to your informationyou have the right to request a copy of the personal information that we hold
about you.
correcting your information we want to make sure that your personal information is accurate, complete
and up to date. Therefore you may ask us to correct any personal information about you that you believe
does not meet these standards.
Deletion of your informationyou have the right to ask us to delete personal information about you and
where:
I. you think that we no longer need to hold the information for the purposes for which it was originally
obtained
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II. you have a genuine objection to our use of your personal information see Objecting to how we may
use your information below
III. our use of your personal information is contrary to law or our other legal obligations.
Objecting to how we may use your informationYou have the right at any time to tell us to stop using your
personal information for direct marketing purposes.
Restricting how we may use your information in some cases, you may ask us to restrict how we use your personal
information. This right might apply, for example, where we are checking the accuracy of personal information that
we hold about you or we are assessing the objection you have made to our use of your information. This right might
also apply if we no longer have a basis for using your personal information but you don't want us to delete the data.
Where this right is realistically applied will mean that we may only use the relevant personal information with your
consent, for legal claims or where there are other public interest grounds to do so.
Please contact us as stated above if you wish to exercise any of these rights.
Information you have given us about other people:
If you have provided anyone else’s details on this form, please make sure that you have told them that you have
given their information to North Ayrshire Council. We will only use this information to process and administer your
claim. If they want any more information on how we will use their information they can visit our web site at
www.north-ayrshire.gov.uk
or email at dataprotectionofficer@north-ayrshire.gov.uk.
Complaints:
We aim to directly resolve all complaints about how we handle personal information. If your complaint is about how
we have handled your personal information, you can contact the Council’s Data Protection Officer by email at
complaintenquiries@north-ayrshire.gov.uk
or by 01294 310000.
However, you also have the right to lodge a complaint about data protection matters with the Information
Commissioner's Office, who can be contacted by post at: Information Commissioner's Office, Wycliffe House, Water
Lane, Wilmslow, Cheshire, SK9 5AF. By phone on 0303 123 1113 (local rate) or 01625 545 745. Visit their website for
more information at- https://ico.org.uk/concerns