COMPLAINT PROCESS NOTICE
Every student has the right to pursue an educational goal in an environment that is supportive, fair,
and conducive to learning. It is the policy of the Mt. San Jacinto Community College District that all
students who believe they have been treated unfairly or inappropriately have the right to pursue a
grievance against the employee or employees alleged to have committed the unfair act or acts against
the student. The college shall develop, maintain and publish procedures for students to seek redress
of their grievances in a fair and timely manner. * For a complete explanation of the process, please see
pages 53 to 60 of the 2014 – 2015 College Catalog, available at
Most complaints, grievances or disciplinary matters should be resolved at the campus level. This is
the quickest and most successful way of resolving issues involving a California Community College
(CCC). You are encouraged to work through the campus complaint process first before escalating
issues to any of the following resources. Issues that are not resolved at the campus level may be
To the Accrediting Commission for Community and Junior Colleges (ACCJC) at
http://www.accjc.org/complaint-process if your complaint is associated with the institution’s
compliance with academic program quality and accrediting standards. ACCJC is the agency
that accredits the academic programs of the California Community Colleges.
To the CCC Chancellor’s Office by completing their web form if your complaint does not
concern CCC’s compliance with academic program quality and accrediting standards.
If your complaint involves unlawful discrimination, to the Chancellor’s Office website at
Nothing in this disclosure should be construed to limit any right that you may have to take civil or criminal legal action to
resolve your complaints.
The California Community Colleges Chancellor’s Office (CCCCO) has provided this disclosure to you in compliance with the
requirements of the Higher Education Act of 1965, as amended, as regulated in CFR 34, Sections 600.9 (b) (3) and 668.43(b).