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About CAF Bank

CAF Bank is the bank dedicated to charities and the

not-for-profit sector. CAF Bank aims to provide first class

banking services to charities at the lowest cost possible.

CAF Bank is a subsidiary of Charities Aid Foundation

(CAF) – a registered charity whose mission is to

motivate society to give, connecting donors with the

charities they want to support, large and small across

the country. As a result any surplus CAF Bank makes is

donated to CAF and therefore stays within the sector.

CAF Bank is authorised by the Prudential Regulation

Authority and regulated by the Financial Conduct

Authority and the Prudential Regulation Authority.

Reliable yet innovative

We were founded in 1986 as the first and only bank to

offer our services exclusively to charities and not-for-

profit organisations. Today, charities have over £1bn of

their funds deposited in over 30,000 CAF Bank accounts.

How we add value

We have been working with charities for over 30 years,

delivering solutions based on the needs of the sector,

so we are well placed to help you manage your money.

Our aim is to make it simple and straightforward so that

you can spend your time on the causes you care about.

n secure online banking offering dual authorisation

n business card – lets you make secure card payments

in pounds and in a foreign currency and make cash

withdrawals in pounds in the UK and in foreign

currency outside the UK from a network of cash

machines wherever you see the MasterCard

symbol

n easy access savings accounts

n counter services at HSBC branches in England and

Wales and Royal Bank of Scotland branches in Scotland

n Bacs bureau and sponsorship services

n dedicated UK-based Customer Service team

n loans and arranged overdrafts

n card payment processing

n CAF Donate – CAF’s multichannel fundraising platform

Fees

CAF Bank offers simple to use online banking to help

you manage your money on a day-to-day basis.

We keep our rates and fees under constant review, and

aim to offer the best possible value for charities’ money,

while keeping costs as low as we can.

There will be a monthly fee for maintaining each CAF Cash

Account you hold. This is a flat fee which does not vary

with the account balance. Please see our Fee Information

Document and Terms and Conditions for details.

Thank you for choosing CAF Bank for your

everyday banking needs. If you have any

questions please do not hesitate to call our

Customer Services team on 03000 123 456.

CAF Bank features and benets

CAF Cash current account

Simple and straightforward day-to-day banking,

designed exclusively for charitable organisations, is what

we are good at.

The CAF Cash current account provides transactional

banking for your everyday requirements with ease of

access.

So whether you need to send money electronically

within the UK, send money outside the UK, make

everyday card payments or set up standing orders to

third parties, this account aims to satisfy your day-to-

day banking needs including:

n online banking – with dual authorisation for

added security

n business card – with all the usual convenience of

a debit card

n term loans with rates from as little as 2.1% over

Bank of England base rate

n Bacs bureau services for payments and collection

of Direct Debits

n access to a wide branch network for deposits via

HSBC branches in England and Wales, and Royal

Bank of Scotland branches in Scotland using a

paying in slip

n access to card payment processing facilities

n standing-order, cheque and paying-in book facilities

Receiving money

You can receive money into your CAF Bank accounts

by online or electronic transfer or by cash or cheque

paid over the counter at any HSBC branch in the UK or

RBS branches in Scotland. You can also post cheques

directly to HSBC or RBS.

Sending money

You can use a variety of methods to send money:

n make card payments 24/7 with a CAF Bank

MasterCard

business card

n securely through online banking

n send money outside the UK by completing our

Sending money outside the UK form

n Bacs bureau and sponsorship for payments and

collection of Direct Debits

n CHAPS bank transfer

n Direct Debit

n standing order

n Faster Payments

n make cash withdrawal from an international network

of cash machines wherever you see the MasterCard

symbol

n cheque

Send money to your other CAF bank accounts

You can send money to your other CAF Bank accounts

on demand as long as your account remains in credit.

Bacs bureau

The CAF Bank Bacs bureau service is a simple and fast

way to send and receive money automatically from your

CAF Cash Account, securely by dual authorisation, using

the payment processing platform. The service is a safe,

efficient and cost effective means of automating your

everyday payment processing needs.

Loans subject to accepted application and credit assessment.

Loans

Finding a loan tailored to meet the needs and

circumstances of your organisation is not always easy. As

a trusted provider that understands the requirements of

charities we can help you through the process, enabling

you to concentrate on your cause.

Whether you’re looking to undertake a project,

refinance an existing agreement, purchase or refurbish

a property or need working capital to expand your

services, our experienced relationship managers will

work with you to develop the right financial solution.

We assess each application on its own merit. We are

committed to being a responsible lender and all loans

are subject to a comprehensive assessment process.

Please note that we do not provide loans where 40%

or more of the secured assets would be a residential

dwelling, or loans other than for business purposes or

which would be a regulated consumer credit agreement.

Arranged Overdrafts

If a loan is not suitable for your charity, an arranged

overdraft as part of your CAF Cash Account may better

meet your shorter-term needs.

Card payment processing

We can give you access to payment processing services

giving you the option to accept payments from all major

credit cards and debit cards direct into your CAF Bank

accounts. Working with our third party supplier our

competitive rates will help you offer your donors an

additional payment or donation method. Please note you

will need to be Payment Card Industry (PCI) compliant to

take advantage of this service.

For further information please refer to the PCI website at

www.pcisecuritystandards.org

Having a card terminal will allow you to take:

n payments in a charity shop

n payments for services provided

n payments for memberships and tickets

CAF Gold deposit account

Our CAF Gold deposit account provides instant access

to your savings.

This allows you to build your funds without committing

to a notice period. The easiest way to access your

money is by operating the account alongside a

CAF Cash Account and you can send and receive money

between the two accounts.

This can be done easily online or by telephone, leaving

you time to focus on the causes that are important to

you. It is also possible to send money to other UK bank

accounts held by your organisation.

Loans subject to accepted application and credit assessment.

CAF Bank Online

You can manage your account with our simple-to-

use online banking service, a safe and secure way to

manage your day-to-day transactions over the internet.

Dual authorisation

Managing your account online gives you the benefit of

additional security and fraud prevention measures using

dual authorisation. Once a transaction has been initiated

to a third party, it requires another online user, authorised

by your organisation, to approve it before any money

leaves your account.

You can:

n view transaction history and balances for all your

accounts

n pay variable amounts to your staff and suppliers

n view statements online

n send and receive money between your CAF Cash

and Gold accounts

n send money to other UK bank accounts

n set up additional users with various administration

permissions

n view Direct Debits

n set up, amend and cancel standing orders

n change your passwords

n order cheque or paying-in books.

CAF Cash Online QuickPay

This is a free online service that lets you pay variable

amounts to your staff and suppliers from your CAF

Cash Account. Unlike a standing order, QuickPay allows

you to transfer irregular amounts. You can control your

payments online and they are sent electronically at no

cost to your organisation.

Interest

You can view our current interest rates at

www.cafonline.org/bankrates

Traditional service

You can, of course, choose to manage your account

transactions by telephone, or by sending written

instructions signed in accordance with your existing

mandate held with CAF Bank.

Our UK based in-house Customer Service team is

available to help you Monday to Friday 9am to 5pm on

03000 123 456 (excluding bank holidays). Alternatively

you can email us at cafbank@cafonline.org

Other CAF services

Savings

We can give you access to savings accounts with

variable notice periods from 60 days to 1 year – helping

you to meet your current needs and improve your

future sustainability.

Flexible investments tailored to charities

CAF can give you access to a range of charity

investment products for long-term reward potential.

Advisory and consultancy services

Helping you develop strong governance and

management and maximise your fundraising

capabilities.

Our team of senior advisors can work alongside you

to address specific issues, combining their specialist

expertise and hands-on practical guidance to create

solutions that will enable your organisation to move

forward with confidence.

CAF Donate

CAF Donate is our innovative, multi-channel fundraising

service that allows you to fully manage the entire

donation experience online, over the phone or by post.

For more information please visit www.cafonline.org/

cafdonate

What you need to know

Here are some questions most frequently asked by

new and existing customers. If we haven’t answered

your question, please email cafbank@cafonline.org

or call 03000 123 456

How safe is our money?

CAF Bank invests deposits with the Bank of England and

in ‘AAA’ rated bonds, and with a range of other carefully

selected highly rated financial and non-financial

organisations. CAF Bank does not invest in derivatives

or structured products.

Do we receive any statutory protection?

CAF Bank Limited is a member of the Financial Services

Compensation Scheme (FSCS) established under the

Financial Services and Markets Act 2000. Full details

of the Scheme and its restrictions can be obtained on

request by contacting the FSCS on 0800 678 1100 or

0207 741 4100, visiting www.fscs.org.uk or writing to

FSCS, 10th Floor, Beaufort House, 15 St Botolph Street,

London EC3A 7QU. Please note that only compensation

related queries should be directed to the FSCS.

How is interest paid?

Where your account attracts interest, interest accrues

to your account daily and is credited gross at the end of

each quarter.

How often do we receive a statement?

You can apply for online statements where you can view,

print and save a PDF copy of your statement. You can

also select how often you would like to receive a printed

statement from us. By selecting to receive less frequent

statements, you can help us reduce paper usage. You

can keep track of your day-to-day transactions through

our online banking service.

We are a new charity – how do we open an account

without a Charity Commission number?

New charities who have applied for charitable status

need to provide a bank account number (opened in

their name) to the Charity Commission (CC) or the

Office of the Scottish Charity Regulator (OSCR). We

can issue your charity an account number pending

your registration and activate the account once your

charitable status has been confirmed.

We are an unregistered charity – can we open

an account with CAF Bank?

Yes – if you are a charity which is not registered with

the CC or the OSCR, including charities which are

exempt or excepted from registration, we can open an

account for you. You will find clear guidance notes in the

application form to help gather the necessary identity

and verification documents.

Should I choose HSBC or RBS counter service?

This depends where you intend paying-in your cash

and cheques. If you intend on banking in Scotland your

banking can be done through RBS, for the whole of the

UK this can be done at HSBC branches. If you require

both please contact our Customer Service team on

03000 123 456.

How do we arrange for existing standing orders and

Direct Debits to operate on our new

CAF Cash Account?

Simply complete the Standing order and Direct Debit

transfer to CAF Bank form so that we can contact your

existing bank for full details of your standing orders and

Direct Debits. Once they have responded to us we will

contact you to confirm which payments to transfer and

put everything into place for you.

We recommend that you maintain sufficient funds in

your old account until your new CAF Cash Account is

fully operational and your funds have been successfully

transferred across to your new CAF Cash Account. We

expect this process to take four weeks. For donations

and standing orders into your account, you need to

tell your payees that your banking arrangements have

changed.

What if I have a complaint?

At CAF Bank we value your custom highly and trust you

will be entirely satisfied with our service. If however, you

do have a comment or complaint about us we would like

to hear from you. We will do our utmost to resolve your

concerns fully and promptly.

If you have a complaint please call our Customer Service

team on 03000 123 456 between 9am and 5pm Monday

to Friday (excluding bank holidays). The team is fully

trained in matters of this nature and all calls are recorded.

Alternatively you can write to us at CAF Bank Ltd,

25 Kings Hill Avenue, Kings Hill, West Malling, Kent

ME19 4JQ or email us at cafbank@cafonline.org

If we cannot solve your problem immediately we will

write to ensure that we have fully understood your

complaint and to advise you who will be investigating it

further. We hope to deal with most complaints within

four weeks. Where we are unable to do so, we will write

to you at the end of four weeks and advise you when

we hope to be able to contact you further. If you are

dissatisfied with our final response, or if after eight

weeks we have been unable to issue our final response,

you may have the right to take your complaint to the

Financial Ombudsman Service.

2803A/0320

We’re here to help

A dedicated team is here to answer questions

relating to your bank application

T: 03000 123 456

E: cafbank@cafonline.org

W: www.cafbank.org

Telephone calls may be monitored or recorded for security/training purposes.

Lines are open Monday to Friday 9am - 5pm (excluding English bank holidays).

CAF Bank Limited is authorised by the Prudential Regulation Authority and regulated by the Financial

Conduct Authority and the Prudential Regulation Authority (Financial Services Register number: 204451).

CAF Bank Limited Registered oce is 25 Kings Hill Avenue, Kings Hill, West Malling, Kent ME19 4JQ.

Registered in England and Wales under number 1837656.

Summary box

Account name

What is the interest rate?

Can CAF Bank change the

interest rate?

What would the estimated

balance be after 12 months

based on a £1,000 deposit?

How do I open and manage

my account?

Can I withdraw money?

An illustration of the future balance is shown below.

You don’t withdraw or deposit any additional money.

The interest rate stays the same and is paid annually.

Interest is calculated on a cleared deposit for a full 12 months.

You can open an account by printing the online application form and

posting it to CAF Bank Limited, 25 Kings Hill Avenue, Kings Hill, West

Malling, Kent ME19 4JQ.

The product is only available to charitable organisations

***

The minimum initial deposit is £1,000.

The minimum account balance is £0.

You can manage the account by telephone, online or by post.

Yes, you can make withdrawals from this account to CAF Cash, or to your

nominated UK bank account identified on your application form.

Initial Deposit

Balance

£0+

Gross

Rate/AER

Gross

Rate/AER

£1,000.00 0.01%

This is an illustrative example assuming that:

0.01%

Balance at 12 months

£1,000.10

Yes. We can move the interest rate up or down at any time. Our Terms and

Conditions explain how and when we will notify you of this.

CAF Gold Account

Interest is calculated on your daily balance.

Interest can be paid quarterly to this account or to your nominated UK

account which is identified on your application form.

Your interest rate is variable. The current annual rate is shown in the

table below.

CAF GOLD ACCOUNT

2803B/0420

Telephone calls may be monitored or recorded for security/training purposes.

Lines are open Monday to Friday 9am - 5pm (excluding English bank holidays).

CAF Bank Limited is authorised by the Prudential Regulation Authority and regulated by the Financial

Conduct Authority and the Prudential Regulation Authority (Financial Services Register number: 204451).

CAF Bank Limited Registered oce is 25 Kings Hill Avenue, Kings Hill, West Malling, Kent ME19 4JQ.

Registered in England and Wales under number 1837656.

Gross means that all interest will be paid without any deduction of tax. You are responsible for paying any tax due

to HMRC.

AER stands for the Annual Equivalent Rate and illustrates what the interest rate would be if interest was paid and

compounded once each year.

***

charitable organisations means organisations that are (a) registered with the Charity Commission for England

and Wales, the Oce of the Scottish Charity Regulator or the Charity Commission for Northern Ireland or (b)

recognised by HMRC to have charitable status in the UK.

Financial Services Compensation Scheme (FSCS)

This product is covered by the Financial Services Compensation Scheme (FSCS).

For further information about the compensation provided by the FSCS (including amounts covered and eligibility

to claim), refer to the FSCS website www.FSCS.org.uk or call the FSCS on 0800 678 1100.

Details correct as at 27/06/2020

Additional information

You can close this account at any time.

There is a 14 day cancellation period from account opening date during

which the account can be closed without any charge.

You can deposit money through any branch of HSBC or the counter

service at any Royal Bank of Scotland branch in Scotland using a CAF Bank

paying in slip.

Interest is paid Gross

Please read this summary in conjunction with the CAF Bank General

Terms and Conditions and the CAF Gold Account – Account Terms.

Application form

CAF BANK

CAF Cash current account

If you require easy access to your money but also need every

penny to work for you, then our CAF Cash Account may be

the answer. Opening a CAF Cash Account requires a minimum

initial deposit of £1,000, but after the account is open, the

minimum balance is just £1.

With a CAF Cash Account you can;

n Send money within the UK

n Send money outside the UK

n Receive money from outside the UK

n Receive money from within the UK

Standing order and Direct Debit transfers from other banks

can be made by completing the enclosed form.

CAF Bank business card

With a CAF Bank MasterCard® business card you can make

card payments for goods and services from your CAF Cash

Account in a safe and secure way and online, in the UK and

overseas. You can make a cash withdrawal at ATMs where

the MasterCard acceptance mark is displayed.

With a CAF Bank business card your cardholder can:

n make card payments in pounds 24/7

n make card payments in a foreign currency

n securely undertake online payments using the

MasterCard® SecureCode™ service

n make cash withdrawals in pounds in the UK and in

a foreign currency outside the UK up to £300 per

transaction. This is subject to a daily limits which covers

all cardholder cash withdrawals from ATMs

CAF Bank Bacs bureau service

A secure, efficient way to collect Direct Debits in to your

CAF Cash Account and send money within the UK.

Card payment processing

We can give you access to payment processing services giving

you the option to accept payments from all major credit and

debit cards direct into your CAF Bank account. Working with

our third party supplier our competitive rates will help you

offer your donors an additional payment or donation method.

Having a card terminal will allow you to manage:

n payments in a charity shop

n payments for services provided

n payments for memberships and tickets

Loans

Finding a loan tailored to meet the needs and circumstances

of your organisation is not always easy. As a trusted provider

that understands the requirements of charities we can

help take the hassle out of the process, enabling you to

concentrate more on your cause. Whether you’re looking

to undertake a project, refinance an existing agreement,

purchase or refurbish a property or need working capital to

expand your services, our experienced relationship managers

will work with you to develop the right financial solution.

We assess each application on its own merit. We are

committed to being a responsible lender and all loans are

subject to a comprehensive assessment process.

Please note that we do not provide loans where 40% or

more of the secured assets would be a residential dwelling,

or loans other than for business purposes or which would

be a regulated consumer credit agreement.

Arranged Overdrafts

If a loan is not suitable for your organisation, a business

arranged overdraft as part of your CAF Cash Account may

better meet your shorter-term needs.

CAF Gold deposit account

This account provides your charity with easy access to your

savings. You can open an account with as little as £1,000

and send money to your CAF Cash Account or a nominated

account as long as your account remains in credit.

Savings

We can give you access to savings accounts with variable

notice periods from 60 days to 1 year. Helping you to meet

your current needs and improve your future sustainability.

CAF Donate

CAF Donate is our innovative, multi-channel fundraising

service that allows you to fully manage the entire donation

experience online, over the phone or by post. For more

information, please go to www.cafonline.org/cafdonate

Please refer to the CAF Bank Features and benefits document

for more information.

About our services

The meaning of the words and phrases used in this

document are detailed in Section 1 of CAF Bank General Terms

and Conditions, Meaning of words and phrases. In addition,

the Financial Conduct Authority has published a set of

standardised terms and definitions that all banks use in

relation to the services it provides per payment account. A

glossary of the terms and definitions is available to view at

www.cafonline.org/glossaryofterms which will apply to

these terms unless a contrary intention is expressed. We set

out the cost of these services in Fee Information Documents

which are designed to make it easier for you to compare the

cost of these services. A Fee Information Document can be

found at www.cafonline.org/charities/everyday-banking.

You should carefully read the accompanying product

information and General Terms and Conditions and retain

them for future reference. If there is anything that you do

not fully understand, please ask for further information or

seek professional advice or guidance before sending your

application to CAF Bank. Failure to complete this form fully

may delay your application.

Below is a list of information you will need to supply when

completing this application. For ease, you may wish to have

this information to hand before starting your application.

Details about your organisation’s:

n activities

n income

n charity registration number (charities registered with the

Charity Commission (CC), Office of the Scottish Charity

Regulator (OSCR) or Charity Commission for Northern Ireland

(CCNI)) or a copy of your charity registration application

n registered company number (for organisations

registered with Companies House)

n registered address and correspondence address

n an extract of the minutes of a meeting attended by your

board of directors/trustees or equivalent, where it shows

authority to open a new bank account. This should be

signed by your chairman and certified by them as a true

extract of the minute (the signature must be an original).

n country(ies) of tax residence – normally the country

or countries in which you are established but if the

organisation has connections with any other country

you will need to check the rules in that country – see

notes on pages 23 to 26 on the Automatic Exchange of

Information (AEOI) for international tax compliance.

n classification for AEOI (Automatic Exchange of Information)

purposes (see AEOI Notes and definitions on pages 23 to 26)

Please ensure your application and mandate complies

with your governing document and matches with

information held by the Charity Commission.

Data protection and confidentiality

We take data protection and privacy very seriously. Our Privacy

Notice, which can be viewed at www.cafonline.org/privacy,

describes the way in which we collect, retain and use personal

data. We aim to ensure that we only hold personal data for as

long as it is needed and that it is held securely.

The personal information we collect from you in this

application will be shared with fraud prevention agencies, who

will use it to prevent fraud and money laundering and to verify

your identity. If fraud is detected, you could be refused certain

services, finance or employment.

Further details of how your information will be used by us

and these fraud prevention agencies, and your data protection

rights, can be found in the CAF Bank General Terms and Conditions,

by visiting our website at www.cafonline.org/fraudprevention

or by calling us on 03000 123 456.

Information about the people connected to your organisation:

n Contact person: This individual will have verbal authority

to send money between your CAF Bank accounts and to

the other bank accounts stated in this application, and

obtain information about your account.

n Signatories: These individuals will have authority to sign

cheques or written instructions, verbal authority to send

money between your CAF Bank accounts and to the

other bank accounts stated in this application, and obtain

information about your account.

We recommend you have at least two nominated

signatories to approve requests to send money in writing.

When nominating signatories it is best to consider practical

issues of obtaining signatures whenever required.

The contact and all signatories will be required to provide:

• full name

• personal address and any previous address(es) (if

moved in the last three years)

• contact email (where requested)

• phone numbers

• date of birth

• nationality

This information will be used when carrying out electronic

verification checks and may be used to identify the individuals

as part of our telephone security procedures.

n Business card holders: These individuals have been

given authority to have a business card on behalf of the

organisation.

n Trustees, directors or equivalent and beneficial owners

(such as your governors or equivalent if you are a

state-supported school, college, university or an

independent school or college or the committee members

responsible for running your organisation or group such

as Parent Teacher Association or Parochial Church Council).

Information needed for your application

n Business card holders and trustees, directors or

equivalent and beneficial owners are required to provide:

• full name

• personal address and any previous address(es) (if

moved in the last three years)

• phone numbers

• date of birth

• nationality

This information will be used when carrying out

electronic verification checks.

n Controlling Persons: If your organisation is a Passive

Non-Financial Entity (Passive NFE) or treated as one (see

AEOI notes on pages 23 to 26) then you will also need to

provide us with details about your 'Controlling Persons'

(as defined for AEOI purposes).

Important information

All banks face an increasingly stringent regulatory environment,

from regulators here and around the world, which requires

them to put in place close monitoring of all accounts to

ensure they comply with rules for financial transactions. We

are required to know our customers and where they send

their money, the nature of any partner organisations and the

countries and regions in which they operate.

At CAF Bank, we take our obligations very seriously,

and review all our accounts carefully and individually

to ensure we have the necessary understanding of our

customers. In order for CAF Bank to fulfil its account

opening administrative requirements and to comply with

UK anti-money laundering legislation, before your account

can be opened we are required to complete checks on

your organisation and on individuals that are involved with

your organisation. Wherever possible these checks are

performed electronically, minimising the time it takes to

open your account. If we are required to contact you for

further information this may delay your application.

In certain circumstances, however, it may be necessary to

request additional identification documentation which may need

to be certified and may delay your application. Before continuing

please ensure that each person named on this application

form is aware of how we will process the data. If you are aware

of any individuals who may already be associated with other

CAF Bank accounts please notify us in a covering letter to avoid

us undertaking our electronic checks again.

In order to improve international tax compliance, the UK has

enacted legislation to implement various intergovernmental

agreements (including to give effect to relevant European

directives and the US provisions commonly known as FATCA).

We are required by UK law to obtain information to verify

the identity and tax status of account holders together with

the country or countries in which they are tax-resident and,

in some cases, also to verify the identity, tax status and

residence of the ‘Controlling Person(s)’ (as defined under the

various intergovernmental agreements) of the organisation

that is the account holder.

Where the information we hold or collect indicates that

you are, or may be, tax-resident in another country, we

are required to pass that information and details about

your account to HM Revenue & Customs (HMRC) who

will, in turn, pass it to relevant foreign tax authorities

where intergovernmental agreements to which the UK is

a party require the automatic exchange of information for

international tax compliance purposes.

If you do not supply sufficient information to determine

your tax residence (or the tax residence of your ‘Controlling

Person(s)’) we will also have to report that to HMRC, together

with details of your account. HMRC will, in turn pass on

details of such account holders and their accounts to the tax

authorities of the US and Crown Dependencies.

You will find further information in the Notes on the

Automatic Exchange of Information (AEOI) at pages 23 to

26 of this application form. These notes also provide you

with information to help you complete the tax residency

information in Section 2.8 of this application form.

Where you apply for any product with us, including where

you apply jointly with someone else, we may perform a credit

search in order to check the details of your credit history with

certain credit reference agencies. These agencies will keep

a record of that search (including details of your application

for a product with us, and whether or not that application is

successful) and, for a short period of time, this can therefore

affect your ability to get credit elsewhere. If the results

indicate that the product that you are seeking would not be

suitable, your application may be declined. If your application

is accepted we will file information with these agencies about

how you manage your product on an ongoing basis. Where

you apply in conjunction with someone else, a financial link

between you will be created on the records of these agencies.

The Organisation’s directors, trustees (through a resolution

of the board of trustees), committee, or equivalent must

have resolved that CAF Bank is to be appointed as bankers

to the organisation, in writing, and have nominated the

individual completing this application to act on their behalf.

Please make sure all personal details provided as part of your

application are up-to-date and correct. The information you

submit for anyone attached to your organisation may affect

any personal information we already hold.

If you are a non-UK resident, or are unsure of the

documentation or information you need to provide, please

call our Customer Service team on 03000 123 456.

Please ensure you complete each section clearly, in full

and in black ink using capitals. Should you make a mistake,

please cross out the incorrect entry, write in the correct

details above the box and initial the changes. Please do not

use correction fluid.

Section 1

New accounts

1.1 Your new account(s)

I would like to open the following accounts paying in at:

HSBC branch counters OR

RBS branch counters

New account(s) 1 – Designation name (leave blank if not required)

CAF Cash Account Deposit £

Business card cardholder 1

Mrs

Miss Other

Forename

Surname

Home address

Postcode

Business card cardholder 2

Mrs

Miss Other

Forename

Surname

Home address

Postcode

If you would like a chequebook, please tick here

If you require a paying-in book, please tick here

and/or

CAF Gold Account Deposit £

If you require a paying-in book, please tick here

Section 1

New accounts

1.1 Your new account(s)

If you carry out your banking in England or

Wales this can be done at HSBC branches, or if

in Scotland at The Royal Bank of Scotland (RBS).

Each account will be opened using your exact

organisation name which you will be asked

to provide in section 2.2, but you can also

choose a ‘designation name’ for each

account, to differentiate between them, eg

Number 1 account.

The CAF Cash Account is subject to a

monthly fee, please see the CAF Bank

Fee Information Documents for further

information

Please note: account designations must not

exceed 16 characters including spaces and are

not an alternative account name – all cheques

and monies received must be payable to your

organisation name or your designation name.

If a business card cardholder is also an account

signatory or account contact please complete

their full name but leave the other fields blank

as this information can be provided in section

6.1 or on the Bank Mandate. Please note that

business cardholders are required to use their

UK home address in all instances.

If you require more than two business cards

on your CAF Cash Account, please complete

the same information on an additional sheet.

Business cards are issued to the cardholder

on behalf of the organisation. Please note

cardholders cannot contact CAF Bank directly.

Section 1 continued overleaf

For office use only:

CAF Bank Account number

New account(s) 2 – Designation name (leave blank if not required)

CAF Cash Account Deposit £

Business card cardholder 1

Mrs

Miss Other

Forename

Surname

Home address

Postcode

Business card cardholder 2

Mrs

Miss Other

Forename

Surname

Home address

Postcode

If you would like a chequebook, please tick here

If you require a paying-in book, please tick here

and/or

CAF Gold Account Deposit £

If you require a paying-in book, please tick here

New account(s) 3 – Designation name (leave blank if not required)

CAF Cash Account Deposit £

Business card cardholder 1

Mrs

Miss Other

Forename

Surname

Home address

Postcode

1.2 Initial deposit

By cheque

If you are opening more than one account,

please ensure you have indicated the amount

to allocate to each account in the space

provided in section 1.1.

Please make your cheque payable to your

organisation name.

Send money electronically

We will contact you to arrange money to

be sent electronically once your account is

open. Please make sure this is payable to

your organisation name.

Send money from an existing

CAF Bank account

You may send money from an existing

CAF Bank account in the same organisation

name and with the same account signatories.

Please provide full details, in writing, signed by

the authorised signatories, if you wish to use

this option.

1.3 Other services

We will send the information to the account

contact using the information set out in section 6.

Business card cardholder 2

Mrs

Miss Other

Forename

Surname

Home address

Postcode

If you would like a chequebook, please tick here

If you require a paying-in book, please tick here

and/or

CAF Gold Account Deposit £

If you require a paying-in book, please tick here

1.2 Initial deposit

We would like to send our initial deposit(s) via:

an enclosed cheque

send money electronically

send money from existing CAF Bank account number

I am sending a total amount of £

1.3 Other services

Would you like us to send you information about the other services we can

offer? (subject to a separate application)

Bacs bureau

Card payment processing

CAF Bank loan

Arranged Overdraft

CAF Donate

How would you like us to send this information to you?

Post

1.4 Where did you hear about CAF Bank?

Section 2

About your organisation

2.1 Existing CAF Bank accounts

Please indicate if your organisation already holds

a bank account with CAF Bank and insert the

account number(s) in the boxes provided. Please

only list up to four account numbers here.

2.2 Organisation name

This must be the full legal title of your

organisation and will form your account name.

Please ensure that the organisation name

you enter here is identical to your registered

working name in your governing document.

2.3 Operating or registered address

The operating address or registered address

is required for identification purposes.

Registered charities – this must be identical

to the details held by the CC, OSCR or CCNI.

Unregistered organisations – this must

be identical to the details provided on

your website, or on the accompanying

HMRC exemption certificate and governing

document.

Please note, we cannot open accounts for

organisations whose principal operating

address is outside the UK.

2.4 Country of incorporation (if relevant)

of organisation

Please provide the country where your

organisation is incorporated or legally registered

2.5 Organisation web address

Please provide the web address for your

organisation.

2.6 Other bank accounts

If you hold a bank account with another

financial institution, including accounts that

you are transferring to CAF Bank, please

provide copies of the last six months'

statements for all such accounts.

2.7 Estimated annual turnover band

Please tick the box which most closely

applies to your organisation. If you are using

a Charity Commission number of a parent

organisation, please state the turnover of

the parent organisation.

Section 2

About your organisation

2.2 Organisation name

2.3 Operating or registered address

Postcode

2.4 Country of incorporation (if relevant) of organisation

2.1 Existing CAF Bank accounts

Does your organisation already hold a CAF Bank account?

Yes

No (go to section 2.2)

If your organisation holds any existing account(s) with CAF Bank then a link will be

formed with the new account, unless the new account is for a separate legal entity

that is financially distinct from the existing organisation.

Existing CAF Bank account numbers

Reason for additional account

2.5 Organisation web address

2.6 Other bank accounts

Does your organisation hold an account with another financial institution?

This includes accounts that you are transferring to CAF Bank.

Yes

If 'Yes' please provide copies of your last six months' statements for each

account you hold.

2.7 Estimated annual turnover band

up to £50,000

£50,001 to £100,000

£100,001 to £250,000

£250,001 to £500,000

£500,001 to £1M

over £1M

If you have ticked over £1M, please state the amount here

2.8 Country(ies) of tax residence (including the UK) – see Notes and

definitions on AEOI on pages 23 to 26 for guidance.

Please complete the information in the boxes below indicating:

i) where the Account Holder is tax-resident; and

ii) the Account Holder’s TIN for each country indicated.

If the Account Holder is not resident in any jurisdiction (eg because it is fiscally

transparent), please indicate that in the boxes below and provide its place of

effective management or country in which its principal office is located.

If a TIN is unavailable, please provide the appropriate reason A, B or C

where appropriate:

Reason A – The country where the Account Holder is liable to pay tax

does not issue TINs to its residents.

Reason B – The Account Holder is otherwise unable to obtain a TIN or

equivalent number. Please explain why the Account Holder is unable to

obtain a TIN in the below boxes if you have selected this reason.

Reason C – No TIN is required. Note: only select this reason if the authorities of the

country of tax residence entered below do not require the TIN to be disclosed

1. Countries of tax residence

Tax number, eg UTR, TIN

If no TIN is available (including the UK), enter reason A, B or C

2. Countries of tax residence

Tax number, eg UTR, TIN

If no TIN is available (including the UK), enter reason A, B or C

3. Countries of tax residence

Tax number, eg UTR, TIN

If no TIN is available (including the UK), enter reason A, B or C

If you selected Reason B above, please explain in the following boxes why

you are unable to obtain a TIN.

Section 2 continued overleaf

2.8 Country(ies) of tax residence (including

the UK)

You must list all countries in which the

Account Holder is tax-resident and provide

the Taxpayer Identification Number or

national equivalent. A Charity registered with

the CC, OSCR or CCNI will be UK tax-resident.

The Notes and definitions on AEOI at pages

23 to 26 of this form provide links to OECD

information on tax residence and Taxpayer

Identification Numbers (TINs) which may

help resolve questions.

If the Account Holder is tax-resident in

more than three countries, please use a

separate sheet.

2.9 Trustees or equivalent

Please complete full details for all your trustees,

directors or equivalent (this is anybody who

votes in your meetings) such as:

n your governors or equivalent if you are a

state-supported school, college, university

or an independent school or college

n the committee members responsible for

running your organisation or group, such

as Parent Teacher Association or Parochial

Church Council - if you are a branch of a

main charity please provide your branch’s

committee member details.

Please ensure the details of the trustees or

equivalent are those stated on the Charity

Commission website or at Companies House.

If the details are different, please provide an

extract from the minutes of a meeting where

you confirm the trustees differ. This should be

signed by your chairman (the signature must

be an original).

Where your Beneficial owners are not your

trustees please complete section 5.4

If you have more than four trustees,

directors or equivalent, please use a

separate sheet, setting out for each person

the same information requested here.

Section 2 continued overleaf

2.9 Trustees or equivalent

Mrs

Miss Other

Forename

Surname

Home address

Postcode

Date of birth

dd/mm/yy

Home telephone number (incl std)

Nationality

Mrs

Miss Other

Forename

Surname

Home address

Postcode

Date of birth

dd/mm/yy

Home telephone number (incl std)

Mrs

Miss Other

Forename

Surname

Home address

Postcode

Date of birth

dd/mm/yy

Home telephone number (incl std)

Nationality

Mrs

Miss Other

Forename

Surname

Nationality

3.1 Charity registration number

We enclose a signed copy of our charity registration application

3.2 Company Registration Number (if applicable)

Registered charities (other than those which are dual tax registered), please go to

section 6 (Operating your new account).

If your organisation is dual registered for tax purposes, please complete section 4 (Entity

classification).

If you are not a registered charity, please complete sections 4 (Entity classification) and 5

(Unregistered organisations).

Section 3

Registered charities

Registered charity

An organisation that is registered (awaiting

registration) with the CC, OSCR or CCNI.

Unregistered organisation

An organisation that is not registered

with the CC, OSCR or CCNI.

3.1 Charity registration number

Please insert either your CC registration

number (up to seven characters),

CCNI registration number (up to eight

characters), or your OSCR registration

number (eight characters starting with SC).

If you require an account number to gain

charitable status, please note as 'pending'

and ensure you complete the rest of the

application form in full. We will activate

your account once your status has been

confirmed. Please note, we reserve the

right to withdraw the account number if

the Charity Commission information is

different to the account application. Your

money sent for the initial deposit will not

be taken until the account is activated.

3.2 Company Registration Number

If your organisation is a limited company,

please enter your company registration

number.

Home address

Postcode

Date of birth

dd/mm/yy

Home telephone number (incl std)

Nationality

Section 3

Registered charities

Section 4

Entity (organisation)

classification for AEOI

Purposes

4.1 AEOI Entity classification

Active Non-Financial Entity (Active NFE)

A charity, church or other non-profit

organisation will usually be considered an

Active NFE and should tick box A(v), unless

it falls within the definition of a ‘Managed

Investment Entity and is located in a non-

Participating Jurisdiction’ (see definition on

page 25 and the OECD’s list of Participating

Jurisdictions at: www.oecd.org/tax/automatic-

exchange/commitment-and-monitoring-

process/). If unsure of your organisation’s tax

status, please consult your tax adviser.

AEOI Controlling Persons self-certification form

You can find the form online at

www.cafonline.org/AEOI. Alternatively please

contact the Customer Service team on

03000 123 456 for a copy.

Section 4

Entity (organisation) classification

for AEOI Purposes

4.1 AEOI Entity classification

Please confirm the Account Holder’s status by ticking one of the boxes

in A - D below. For guidance on the appropriate classification refer to the

notes and definitions on pages 23 to 26 of this form.

Please select one option only of those listed in order to confirm the category

of your organisation for the purposes of international tax reporting.

A Active Non-Financial Entity (Active NFE)

i) Actively trading Entity

ii) Government Entity

iii) International organisation

iv) A corporation, the stock of which is regularly traded on an established

securities market, or a related Entity of such a corporation

v) Other Active NFE, e.g. non-profit organisation

B Passive Non-Financial Entity (Passive NFE)

If ticking this box, please also complete an AEOI controlling persons

self-certification form.

C Investment Entity – please complete (i) and (ii) if appropriate:

i) Are you an 'Investment Entity managed by another Financial Institution'

Yes – complete C (ii) below

No – your Entity Classification is 'Investment Entity – Other'.

ii) Are you located in a CRS Participating Jurisdiction?

Yes – your Entity Classification is 'Investment Entity – Other'.

(the UK is a Participating Jurisdiction)

No – your Entity Classification is 'Passive NFE'.

If ticking 'No' for question C(ii), please also complete AEOI controlling

persons self-certification form.

D Financial Institution

Depository Institution, Custodial Institution or Specified Insurance Company.

Mrs

Miss Other

Forename

Surname

Home address

Postcode

Date of birth

Date of death

Home telephone number (incl std)

Nationality

5.4 Beneficial owners

Mrs

Miss Other

Forename

Surname

Home address

Postcode

Percentage held Date of birth

dd/mm/yy

Home telephone number (incl std)

Nationality

Mrs

Miss Other

Forename

Surname

Home address

Postcode

Percentage held Date of birth

dd/mm/yy

Home telephone number (incl std)

Nationality

5.4 Beneficial owners

Please complete full details for any

beneficial owners you may have.

A beneficial owner is an individual who

ultimately owns or controls 20% or more of

the organisation in relation to share of the

capital, profits, voting rights, capital of the

trust property or who operates or has control

over a trust, meaning having the power to:

n dispose of, advance, lend, invest, pay or

apply trust property;

n vary the trust;

n add or remove persons as a beneficiary

or to or from a class of beneficiaries;

n appoint or remove trustees; or

n direct, withhold consent to or veto the

exercise of any of the above powers.

Section 5.3 continued

Mrs

Miss Other

Forename

Surname

Home address

Postcode

Percentage held Date of birth

dd/mm/yy

Home telephone number (incl std)

Nationality

Mrs

Miss Other

Forename

Surname

Home address

Postcode

Percentage held Date of birth

dd/mm/yy

Home telephone number (incl std)

Nationality

6.1 Account contact

Mrs

Miss Other

Full name

Position

Date of birth

dd/mm/yy

Nationality

Home address

Postcode

If you have lived at this address for less than three years, please complete a previous

address(es) form. This can be found at www.cafonline.org/applicationforms

Please complete all telephone numbers below and tick your preferred

option for us to contact you on.

Home telephone (landline)

Daytime contact number

Mobile telephone number

Which address should we use to write to you?

Registered address (as stated in 2.3)

Account contact's home address

Other

Postcode

As well as contacting you about this product or service, we would like to

send you information about other related products and services from the

CAF Group that we believe will be of interest to you.

I DO NOT want to receive this information by (tick all that apply):

Phone

Post

Please note: if you tick a box, we will not be able to tell you about these products

and services in this way.

For information about how CAF handles your information, see our Privacy Notice

which you can find at www.cafonline.org/privacy

CAF and the companies in which it has a majority stake, or their subsidiaries (defined

here as the CAF Group) will not share your information with any outside organisation

except as part of providing a product/service or when legally obliged to do so.

Section 6

Operating your new account

6.2 Telephone banking

Mandatory telephone password

Please refer to the guidance notes on the right hand side

Section 6

Operating your new account

Please ensure you fully complete all parts of

section 6.

6.1 Account contact

The account contact does not have to be a signatory.

The account contact will have authority to:

n act as the main CAF Bank Online

user which means they have full user

responsibility for administration of the

CAF Bank Online service and are able to:

– initiate money to be sent within the

UK online in accordance with the

terms and conditions

– set up additional users including

allocation of their user ID and password

– access day-to-day account information

n authorise money to be sent between

your organisation’s accounts by speaking to

us over the telephone

n act as the main user for CAF Bank

Online statements, being able to view

statements for all linked accounts.

The account contact should be someone

who is readily available and familiar with the

requirements of the account.

For identification purposes, the account

contact must provide their full name. If

they have a preferred/familiar name, please

include this in brackets after their full name.

If the account contact has lived at more

than one address in the previous three years

please complete their previous address details

on a Previous addresses form. This can be found

at www.cafonline.org/applicationforms or

complete a blank sheet listing name, address,

postcode and dates for each previous address.

We may need to call the account contact

Monday – Friday (9am-5pm) on the

preferred number chosen but will use the

other numbers if necessary.

6.2 Telephone banking

Telephone banking is another easy way to access

and manage your accounts. The main features are:

n send money within the UK between your

CAF Bank accounts

n send money to your accounts held with

other banks as provided in section 6.4

n access balances

n access information about transactions

n cancel standing orders and Direct Debits

Please note: the telephone password is a

mandatory requirement for all customers. The

account contact along with any signatories

(as stated on your Bank Mandate) will require

access to this password which should be

between 8-16 characters (we recommend

using both alpha and numerical characters

to strengthen your password(s)). This will be

used as part of our identification procedures

for calls into and from the bank for all

authorised individuals.

6.4 Sending money to other bank accounts

Other bank account/building society

Sort code

Account number

Building society roll number

We have enclosed evidence of the account

Other bank account/building society

Sort code

Account number

Building society roll number

We have enclosed evidence of the account

6.3 CAF Bank Online

Would you like to register for CAF Bank Online?

Yes

No (go to section 6.4)

We will use the mobile telephone number provided in section 6.1 to

registered device will be needed each time the account contact wishes

to log in, view or change their details, manage online users or authorise

money to be sent within the UK

Statements

Opt for online statements and we will use the email address of the

account contact provided in section 6.1 to make contact as part of

registration. Up to 18 months of statements can be viewed, downloaded,

saved and printed.

If you would prefer to receive your statements in paper format, please

tick here

How often would you like to receive statements for your CAF Bank account(s)?

CAF Cash Monthly Quarterly Yearly (online only)

CAF Gold Quarterly Yearly (online only)

Date of statement

If you do not provide a telephone

password here, your account will not be

opened until this is received.

6.3 CAF Bank Online

CAF Bank Online is a quick and easy way to

access and manage your accounts.

If you choose to register for CAF Bank Online

the account contact will become the primary

user, meaning they will have full user

administration rights and will be able to:

n initiate money to be sent within the UK

n authorise money to be sent within the UK

n set up secondary online users with

various permissions, including allocation

of their User ID and Password

n order cheque and paying-in books

n access all account information that is

available online.

For more information about CAF Bank

Online, read Section 11 of the CAF Bank

General Terms and Conditions which

can be found at www.cafonline.org/

everydaybanking or the CAF Bank Online

User Guide which can be found at

www.cafonline.org/onlinebanking

If you choose online statements, the primary

user will have access to view all accounts

that are linked. Once your online banking is

active they will receive an email with further

instructions.

If you do not select an option, we will

automatically send you paper statements.

By selecting the online statements option,

you can help us to reduce our paper usage.

6.4 Sending money to other bank accounts

Please complete this section if you wish to

send money to bank accounts held with

other banks in the same name as the CAF

Bank account(s) you are opening.

Please provide a copy of either a paying-in

slip or statement from the account you

have provided, ensuring the bank sort code,

account number and organisation name

are clearly stated.

Section 6 continued overleaf

6.5 Audit authority

Please complete the name and address

of your auditors to allow them to request

information on your account(s).

6.5 Audit authority

Do you want us to provide your auditors with information on your account?

Yes

If 'Yes' please complete this section.

Name of auditors

Address

Postcode

Section 5 continued overleaf

All banks face an increasingly stringent regulatory envir

onment, from regulators here and around the world, which requires

them to put in place close monitoring of all accounts to ensure they comply with rules for financial transactions. We are

required to know our customers and where they send their money, the nature of any partner organisations and the

countries and regions in which they operate.

At CAF Bank, we take our obligations very seriously, and review all our accounts carefully and individually to ensure we

have the necessary understanding of our customers.

6.6 What is your reason for choosing a CAF Bank Account?

Please confirm where you intend to hold your funds and whether you intend to make CAF Bank your primary bank.

6.7 Are you transferring your banking from another financial institution?

If so, please let us know the name of the bank and the reason you are leaving.

6.8 What transactions do you expect to make on your proposed new account?

Please confirm the nature, size and frequency of transactions and describe the likely sources (i.e. remitting parties) of the

incoming payments and the likely destination of outgoing payments (i.e. beneficiary parties).

6.9 Where will the initial funding of the account come from?

Please indicate if cash or investments and the institution name and location. If the funding is not from an account in your

organisation's name, please provide the reason why.

6.10 Please confirm how your charity raises funds.

6.11 Please provide a detailed statement with supporting documentation and/or information detailing the economic

activity which contributed to the wealth in which you are intending to fund the account.

6.12 Do you have any of the following outside the UK? (Please tick)

Operations / activities / receive money from outside the UK/send money outside the UK/cash withdrawal outside the UK

Associated organisations

Partners (organisations you work with)

If you have ticked above, please give details here:

None of the above is relevant to our organisation.

6.13 Who in your organisation (a designated officer) is responsible for co-ordinating and overseeing your activities,

operations or money sent to individuals or organisations outside the UK to foreign countries?

Please say what role(s) they undertake within your organisation.

6.14 Please describe your policies and procedures in connection with your operations or money sent to individuals or

organisations outside the UK.

Include how you identify and know the true nature of your beneficiaries.

6.15 What, if any, independent review is undertaken to ensure these policies/procedures are operating effectively?

eg compliance,

audit, or quality assurance.

6.16 Please give details of your organisation's activities in relation to sending money to or receiving money from

outside the UK, and non-UK cash activities.

n If you intend to send money outside the UK, please list the countries below and confirm the purpose, frequency and

indicate the type of beneficiaries.

n If you receive money from countries outside the UK, please list the countries below and confirm the sources,

purpose, frequency and indicate the type of donor.

n If you operate cash programmes (where you use cash in the UK or outside the UK rather than sending money

electronically), please state any procedures you have in place to protect the diversion of funds.

6.17 Describe the policies and procedures you have in place to prevent aid diversion and to comply with relevant

regulations (Bribery Act 2010, Terrorism Act 2000 etc), along with any arrangements for training senior staff,

management, trustees or volunteers in your organisation.

Section 5 continued overleaf

6.18 If there are any non-UK nationals associated to the account (trustee, contact or signatory), please confirm

their name, nationality and whether they are in possession of a second passport (dual nationality) and confirm the

country where they pay tax and where they reside.

6.19 Please provide us with a copy of your organisation's governing document. Make sure you include a copy of any

amendments or additions that have been made since the inception of your charity and its original governing document.

Tick this box to indicate that you have included your governing document with your application.

PAGE 1 of 2

Bank Mandate

Please complete this section with the personal details of all

authorised signatories.

This form will only be used for the account(s) being opened

in this application. If you are an existing customer and wish

to update signatories on your existing account(s), please ask

for a separate Bank Mandate form.

We will hold this Bank Mandate on our files as proof of the

individuals who are authorised to manage your CAF Bank account.

Please retain a copy of the Bank Mandate for your future

reference. It is important to keep your signatories up-to-date to

ensure your banking facilities are not compromised at any time.

Instruction format

Please tell us how you would like your account to run, eg, a minimum

of two signatures for cheques, three signatures for other instructions

etc. Please ensure you meet any signing stipulations as stated in your

most up-to-date governing document.

Please accept:

Two signatures

Other*

*Please indicate briefly how you wish us to accept instructions.

Your organisation name

authorises any individual named below in ‘Signatories’ (an ‘authorised person’) either individually or, if relevant, with other authorised

person(s) in accordance with the information contained in ‘Instruction format’ below to:

Signatories

Please note: CAF Bank would advise a minimum of two signatories.

Ensure that all sample signatures are exactly as your signatories would normally sign as any discrepancy may result in

requests for money to be sent being returned.

In some rare circumstances we may be required to contact the signatories using the contact details provided on this form.

Account signatory 1

Mrs

Miss Other

Full name

Nationality

Date of birth

dd/mm/yy

Home address

Postcode

Home telephone

Position

Account signatory 2

Mrs

Miss Other

Full name

Nationality

Date of birth

dd/mm/yy

Home address

Postcode

Home telephone

Position

Account number(s)

Sample signature

(a) vary the terms of their Bank Mandate and vary or enter into

any other agreements with the Bank which they consider to

be in our interests from time to time; and

(b) give instructions concerning the operation of our bank

accounts and otherwise communicate with the Bank in

accordance with the Bank’s applicable terms and conditions

and this mandate; and

relation to the Accounts; opening accounts with the same

signing rules and authorised signatories; closing accounts; or

other banking services or products.

This Bank Mandate will continue until you give the Bank a replacement

instruction by completing and returning an updated Bank Mandate

signed in accordance with this Bank Mandate.

Before sending us your completed application form, please ensure you have provided all the relevant information and

ticked the boxes below accordingly.

We have enclosed an extract of the minutes of a meeting attended by the board of directors/trustees or equivalent,

where it shows authority to open a new bank account. This has been signed by our chairman and certified by them

as a true extract of the minute (the signature must be an original).

We have obtained the correct number of signatures as stated in our governing document to authorise this application and

have clearly stated their job title.

We agree that we will operate the account in line with our governing document.

We confirm we have read the CAF Bank Terms and Conditions and acknowledge and accept by signing and returning this

application form to you we are agreeing to be bound by the CAF Bank Terms and Conditions as they apply to our account.

We confirm that we have read and understood the CAF Gold Account Summary Box information.

We acknowledge that the information contained in this application form and the information regarding the Account Holder

and any Reportable Account(s) (as defined in the Notes and definitions for information relevant to AEOI) may be reported

to HM Revenue & Customs and exchanged with tax authorities of another country or countries in which the Account

Holder or its Controlling Person(s) may be tax-resident pursuant to intergovernmental agreements to exchange account

information with the UK, existing currently or in the future. We consent to and authorise you to make such disclosures

and transfers and expressly waive any protection or right under data protection, confidentiality or any other applicable

law, to the extent necessary for such disclosure and transfers.

We undertake to advise CAF Bank within 30 days of any change in circumstances which affects tax residency status of the

Account Holder identified in this form or causes the information contained herein to become incorrect or incomplete, and to

provide CAF Bank with updated information and a replacement Declaration within 30 days of such change in circumstances.

If there was anything that we did not fully understand, we have sought professional advice and guidance before

sending CAF Bank our application.

We confirm we have received the FSCS Information sheet provided with this application.

We confirm that the persons detailed on this application including, if applicable, 'Controlling Persons' named in the

AEOI controlling persons self-certification form, have authorised the disclosure of their personal details to CAF Bank

and are aware of how their data may be used.

n The personal information we have collected from you will be shared with fraud prevention agencies, who will use it

to prevent fraud and money laundering and to verify your identity. If fraud is detected, you could be refused certain

services, finance or employment. Further details of how your information will be used by us and these fraud prevention

agencies, and your data protection rights, can be found in the CAF Bank General Terms and Conditions, by visiting our

website at www.cafonline.org/fraudprevention or by calling us on 03000 123 456.

We certify that the information provided in this application (including the AEOI controlling persons self-certification

form if applicable) is correct and complete.

(If required at Section 4 , Entity classification for AEOI purposes, of this application form) We certify that we have

attached an AEOI controlling persons self-certification form for each Controlling Person.

We understand that our application may be delayed if the form is not completed in full or if we do not provide

additional information when requested and accept the account application may not proceed.

We approve our account contact to also be our primary online user for CAF Bank Online (where stated) who will have

full user responsibility for administration of our CAF Bank Online service, including setting up secondary users and

allocation of their User ID and password. We understand that by allocating a second user with 'user admin'

permissions we are granting them the same level of access, authority and control as the primary user.

Please refer to the certification signing guidance on the following page on who can sign this certification

Position

The position stated should represent the required title for the signing authority stated above and for that which is stated in your governing document.

Authorised signature

Full name

Position

Date

d d m m y y

Authorised signature

Full name

Position

Date

d d m m y y

Certification

Checklist

Please check that you have completed all sections and enclosed the relevant documentation for your account to be opened. Please ensure you have:

Provided full name, date of birth, address and nationality for ALL signatories, trustees, the account contact, authorised persons and

Business Cardholders.

Provided the last six months' statements for all other bank accounts held by your organisation.

Completed section 6.7 - 6.14. If not applicable this has been stated.

Enclosed an extract of the minutes of a meeting attended by the board of directors/trustees or equivalent, where it shows authority to

open a new bank account, signed by your chairman and certified by them as a true extract of the minute (the signature is an original).

Provided a telephone password in section 6.2.

Checked that the trustees listed in this application match those registered with the Charity Commission.

Ticked and signed the certification page.

(If applicable) Enclosed completed self-certification forms for each Controlling Person.

If you need help or assistance in completing this form, please contact us on 03000 123 456.

Thank yo

u for choosing CAF Bank.

Please send your completed application form to:

CAF Bank Ltd

25 Kings Hill Avenue

Kings Hill

West Malling

Kent ME19 4JQ

Certification signing guidance

Authorised signatories

Girlguiding groups, Scout groups, community amateur sports clubs, educational establishments and armed forces

Please ensure at least two people from section 2.9 have signed the application form.

Companies, LLPs and CICs

Please ensure that at least two directors (as registered with Companies House) or one director and the Company Secretary

have signed this application form. If this form is signed by less than two directors or one director and the Company Secretary,

or is signed by a person who is not a director (registered with Companies House), then please enclose a certied copy of their

authority to sign on behalf of your organisation (the signature must be an original).

Charitable Incorporated Organisations (CIOs)

Please ensure that at least two directors (as registered with the Charity Commission) or one director and the Company Secretary

have signed this application form. If this form is signed by less than two directors or one director and the Company Secretary,

or is signed by a person who is not a director (registered with the Charity Commission), then please enclose a certied copy of

their authority to sign on behalf of your organisation (the signature must be an original).

Unincorporated trusts, associations, clubs, societies, religious establishments, friendly societies and other charitable organisations

Please ensure the application form has been signed by the number of people required by your trust deed, rules of association

or similar. If fewer numbers have signed, please enclose a certied copy of the amended authority to sign on behalf of your

organisation (the signature must be an original).

Notes

To help protect the integrity of tax systems, governments

around the world are introducing new information gathering and

reporting requirements for financial institutions. This is known

as the Automatic Exchange of Information for international

tax compliance (AEOI) and includes the international common

reporting standard and European directives together with the

UK-US Agreement to implement the US provisions commonly

known as ‘FATCA’ and UK agreements to exchange information

with the Crown Dependencies and Gibraltar.

Under UK legislation implementing AEOI, CAF Bank is required to

determine where an Entity or organisation is tax-resident (this will

usually be where you are likely to pay corporate income taxes). If

you are a tax resident outside the UK we may be legally required

to give HM Revenue & Customs (HMRC) this information, along

with information relating to your accounts. HMRC may then share

this information with relevant countries’ tax authorities. Dual-

resident entities may rely on the tiebreaker rules contained in tax

conventions (if applicable) to solve cases of double residence for

the purposes of determining their residence for tax purposes.

The reporting obligations described above may also apply

if you are a Passive NFE or a certain Investment Entity (see

section 4 of this application and definitions below) and have

Controlling Persons tax-resident outside the UK.

Each country has its own rules for defining ‘tax residence’ and

many countries have provided information on how to determine

if you are tax resident in the country on the following website:

www.oecd.org/tax/automatic-exchange/crs-implementation-

and-assistance/tax-residency

Further Information

The ‘Organisation for Economic Co-operation and Development’

(OECD) has developed the rules to be used by all governments

participating in the AEOI and these can be found on the OECD’s

‘Automatic Exchange of Information’ (AEOI) website:

www.oecd.org/tax/automatic-exchange/

If you have any questions on how to define your tax residency

status, or on the definitions below, please visit the OECD website

or speak to your tax adviser or to the tax authority in the relevant

country(ies) as CAF Bank is not allowed to provide tax advice.

Definitions

Note: These are selected definitions provided to assist you

with the completion of the tax residency and Controlling

Person information on this form. Further technical details can

be found within the OECD ‘Standards for Automatic Exchange

of Financial Account Information in tax matters’ (Standards),

the associated 'Commentary' to the AEOI, and domestic

guidance. This can be found at the following link: www.oecd.

org/tax/transparency/automaticexchangeofinformation.htm

'Account Holder' The 'Account Holder' is the person listed or

identified as the holder of a Financial Account by CAF Bank. This is

regardless of whether such person is a flow-through Entity. Thus,

for example, if a trust or an estate is listed as the holder or owner of

a Financial Account, the trust or estate is the Account Holder, rather

than the trustee or the trust’s owners or beneficiaries. Similarly, if a

partnership is listed as the holder or owner of a Financial Account,

the partnership is the Account Holder, rather than the partners

in the partnership. A person, other than a Financial Institution,

holding a Financial Account for the benefit or account of another

person as agent, custodian, nominee, signatory, investment advisor,

or intermediary, is not treated as holding the account, and such

other person is treated as holding the account.

'Active NFE' is an NFE (Non-Financial Entity) is an ‘Active

NFE’ if it meets one of the criteria listed below. In summary,

those criteria refer to:

n non-profit NFEs;

n active NFEs by reason of income and assets;

n publicly traded NFEs;

n Governmental Entities, International Organisations,

Central Banks or their wholly owned Entities;

n holding NFEs that are members of a non-financial group;

n start-up NFEs;

n NFEs that are liquidating or emerging from bankruptcy; or

n treasury centres that are members of a non-financial group.

An entity will be classified as an Active NFE if it meets any

one of the following criteria:

a) the NFE meets all of the following requirements (a 'non-

profit NFE'):

i. it is established and operated in its jurisdiction of

residence exclusively for religious, charitable, scientific,

artistic, cultural, athletic or educational purposes; or it is

established and operated in its jurisdiction of residence

and it is a professional organisation, business league,

chamber of commerce, labour organisation, agricultural or

horticultural organisation, civic league or an organisation

operated exclusively for the promotion of social welfare;

ii. it is exempt from income tax in its jurisdiction of residence;

iii. it has no shareholders or members who have a

proprietary or beneficial interest in its income or assets;

iv. the applicable laws of the NFE’s jurisdiction of residence

or the NFE’s formation documents do not permit any

income or assets of the NFE to be distributed to, or applied

for the benefit of, a private person or non-charitable Entity

other than pursuant to the conduct of the NFE’s charitable

activities, or as payment of reasonable compensation for

services rendered, or as payment representing the fair

market value of property which the NFE has purchased; and

v. the applicable laws of the NFE’s jurisdiction of residence

Notes and definitions for information relevant to the

Automatic Exchange of Information for international

tax compliance (AEOI)

or the NFE’s formation documents require that, upon

the NFE’s liquidation or dissolution, all of its assets be

distributed to a Governmental Entity or other non-profit

organisation, or escheat to the government of the NFE’s

jurisdiction of residence or any political subdivision.

b) less than 50% of the NFE’s gross income for the preceding

calendar year or other appropriate reporting period is

passive income and less than 50% of the assets held

by the NFE during the preceding calendar year or other

appropriate reporting period are assets that produce or are

held for the production of passive income;

c) the stock of the NFE is regularly traded on an established securities

market or the NFE is a Related Entity of an Entity the stock of which

is regularly traded on an established securities market;

d) the NFE is a Governmental Entity, an International

Organisation, a Central Bank, or an Entity wholly owned by

one or more of the foregoing;

e) substantially all of the activities of the NFE consist of holding (in

whole or in part) the outstanding stock of, or providing financing

and services to, one or more subsidiaries that engage in trades

or businesses other than the business of a Financial Institution,

except that an Entity does not qualify for this status if the Entity

functions (or holds itself out) as an investment fund, such as

a private equity fund, venture capital fund, leveraged buyout

fund, or any investment vehicle whose purpose is to acquire or

fund companies and then hold interests in those companies as

capital assets for investment purposes;

f) the NFE is not yet operating a business and has no prior

operating history, (a 'start-up NFE') but is investing capital

into assets with the intent to operate a business other than

that of a Financial Institution, provided that the NFE does

not qualify for this exception after the date that is 24 months

after the date of the initial organisation of the NFE;

g) the NFE was not a Financial Institution in the past five years,

and is in the process of liquidating its assets or is reorganising

with the intent to continue or recommence operations in a

business other than that of a Financial Institution; or

h) the NFE primarily engages in financing and hedging

transactions with, or for, Related Entities that are not Financial

Institutions, and does not provide financing or hedging services

to any Entity that is not a Related Entity, provided that the group

of any such Related Entities is primarily engaged in a business

other than that of a Financial Institution.

If the Account Holder is a Passive NFE but considers that it

should be treated as an 'Active Non-Financial Foreign Entity'

under the United States FATCA regulations then please attach a

separate note to explain why. There is no need to consider this

point if the Account Holder is not US resident and does not have

any US tax-resident controlling persons.

'Control' over an Entity is generally exercised by the natural

person(s) who ultimately (whether alone or with others) has a

controlling ownership interest (typically on the basis of a certain

percentage (eg 25%)) in the Entity. Where no natural person(s)

exercises control through ownership interests, the Controlling

Person(s) of the Entity will be the natural person(s) who

exercises control of the Entity through other means. Where no

natural person(s) is/are identified as exercising control of the

Entity through ownership interests, then under the Standards

the Reportable Person is deemed to be the natural person who

holds the position of senior managing official.

'Controlling Person(s)' are the natural person(s) who exercise

control over an entity. Where that entity is treated as a Passive

Non-Financial Entity ('Passive NFE') then a Financial Institution is

required to determine whether or not these Controlling Persons

are Reportable Persons. This definition corresponds to the term

'beneficial owner' described in Recommendation 10 and the

Interpretative Note on Recommendation 10 of the Financial Action

Task Force Recommendations (as adopted in February 2012).

In the case of a trust, the Controlling Person(s) are the settlor(s),

the trustee(s), the protector(s) (if any), the beneficiary(ies)

or class(es) of beneficiaries, or any other natural person(s)

exercising ultimate effective control over the trust (including

through a chain of control or ownership). Under the Standards

the settlor(s), the trustee(s), the protector(s) (if any), and the

beneficiary(ies) or class(es) of beneficiaries, are always treated

as Controlling Persons of a trust, regardless of whether or not

any of them exercise control over the activities of the trust.

Where the settlor(s) of a trust is an Entity then the Standards

requires Financial Institutions to also identify the Controlling

Persons of the settlor(s) and when required report them as

Controlling Persons of the trust.

In the case of a legal arrangement other than a trust, 'Controlling

Person(s)' means persons in equivalent or similar positions.

'Custodial Institution' means any Entity that holds, as a

substantial portion of its business, Financial Assets for the account

of others. This is where the Entity’s gross income attributable

to the holding of Financial Assets and related financial services

equals or exceeds 20% of the Entity’s gross income during the

shorter of: (i) the three-year period that ends on 31 December (or

the final day of a non-calendar year accounting period) prior to the

year in which the determination is being made; or (ii) the period

during which the Entity has been in existence.

'Depository Institution' means any Entity that accepts deposits

in the ordinary course of a banking or similar business.

'Entity' means a legal person or a legal arrangement, such as a

corporation, organisation, partnership, trust or foundation. This

term covers any person other than an individual (i.e. other than

a natural person).

'Financial Account' means an account maintained by a Financial

Institution and includes: Depository Accounts; Custodial

Accounts; Equity and debt interest in certain Investment Entities;

Cash Value Insurance Contracts and Annuity Contracts.

'Financial Institution' means a 'Custodial Institution', a

'Depository Institution', an 'Investment Entity', or a 'Specified

Insurance Company'. Please see the relevant domestic

guidance and the Standards for further classification

definitions that apply to Financial Institutions.

'Investment Entity' includes two types of Entities:

(i) an Entity that primarily conducts as a business one or more of

domicile, residence, place of management or incorporation,

or any other criterion of a similar nature, and not only from

sources in that jurisdiction. Dual resident Entities may rely on the

tiebreaker rules contained in tax conventions (if applicable) to

solve cases of double residence for determining their residence

for tax purposes. An Entity such as a partnership, limited liability

partnership or similar legal arrangement that has no residence

for tax purposes shall be treated as resident in the jurisdiction

in which its place of effective management is situated. Each

jurisdiction has its own rules for defining tax residence and

jurisdictions have provided information on how to determine

whether an entity is tax-resident in the jurisdiction on the

following website: www.oecd.org/tax/automatic-exchange/crs-

implementation-and-assistance/tax-residency. Alternatively,

please talk to your tax adviser for guidance.

'Specified Insurance Company' means any Entity that is an

insurance company (or the holding company of an insurance

company) that issues, or is obligated to make payments with respect

to, a Cash Value Insurance Contract or an Annuity Contract.

'TIN' means Taxpayer Identification Number or a functional

equivalent in the absence of a TIN. A TIN is a unique combination of

letters or numbers assigned by a jurisdiction to an individual or an

Entity and used to identify the individual or Entity for the purposes

of administering the tax laws of such jurisdiction. Further details of

acceptable TINs can be found at the following link:

www.oecd.org/tax/automatic-exchange/crs-implementation-and-

assistance/tax-identification-numbers.

Some jurisdictions do not issue a TIN. However, these jurisdictions

often utilise some other high integrity number with an equivalent

level of identification (a 'functional equivalent'). Examples of that type

of number include, for Entities, a Business/company registration

code/number.

In the UK, the TIN for an entity is its Unique Tax Reference (UTR).

For an individual it may be either their National Insurance number

or (if they have one) their UTR.

Telephone calls may be monitored or recorded for security/training purposes.

Lines are open Monday to Friday 9am - 5pm (excluding English bank holidays).

CAF Bank Limited is authorised by the Prudential Regulation Authority and regulated by the Financial

Conduct Authority and the Prudential Regulation Authority (Financial Services Register number: 204451).

CAF Bank Limited Registered oce is 25 Kings Hill Avenue, Kings Hill, West Malling, Kent ME19 4JQ.

Registered in England and Wales under number 1837656.

CBAPPA/0121

Eective from 14 September 2019

GENERAL TERMS AND CONDITIONS

This document contains the conditions applicable to our banking services. The conditions are in addition to your Account Terms.

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words and phrases

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www.cafonline.org/glossaryofterms 



of these services. A Fee Information Document can be found at www.cafonline.org/charities/everyday-banking.









www.cafonline.org/privacy, describes



needed and that it is held securely.







by telephone on 03000 123 456

Introduction

If there is anything that you do not fully understand, please ask for further information or seek professional advice or guidance.

1 Meaning of words or phrases

 

‘Account

‘Account Contact’ are to the person assigned by you to be





‘Account Terms’ are to the terms and conditions (that are





‘application documentation’ are to the application form and

other documentation for the time being prescribed by the





‘Arranged Overdraft









charged to the customer. Further descriptions of the service



‘authorisation’, ‘authorise’ and ‘authorising’ are the





‘Bacs





‘Bacs Bureau



‘Bacs Bureau Service Fees’ are to the fees and charges set out

on the CAF Bank Fee Information Documents 

‘Bacs Payments



‘Bacs Scheme’ are to the payment scheme operated by Bacs



‘Bacs Sponsorship’ are to your appointment of us as your



‘Bacs Transaction



‘CAF



‘CAF Bank UniqueCode’







‘CAF Group’ 



‘Card’

‘Cardholder(s)’

‘CHAPS





‘CHAPS Payment

‘Clearing bank’ are to the members from time to time of





‘Data Protection Legislation’ are to any legislation and/or







the free movement of such data and the protection of privacy,

and is applicable to the activities carried out in relation to your



‘deposits’ 



‘Direct Credit Transaction’ are to the collection by us of

payments that you have been authorised to collect from

individuals or other organisations, on the dates that you

have been authorised to collect these, and the payment

of this into your Account on each occasion that they



‘Direct Debit’ are to a method of payment that permits







transfers money to the recipient on a date or dates agreed



‘Direct Debit Transactions

n 

n collection of each Direct Debit payment on each



n attempted collection of each Direct Debit payment



n 

n 

n 



‘Direct Debit Scheme Guarantee’ are to the scheme of mutual

guarantees entered into by the payee’s bank or building

society and the payer’s bank or building society to reimburse



‘EEA





‘Faster Payments







amount set out on our CAF Bank Fee Information Documents.





‘Fee Information Document’ are to the document that sets



‘Financial Year





‘High Volume Cash Transactions’ are to cash deposits



‘High Volume Cheque Transactions



‘High Volume Deposit Transactions



‘High Volume Transactions Charge’ are to the charge





such charge to be in the amount set out in the CAF Bank Fee

Information Documents

‘HSBC







‘Image Clearing System’











‘Insolvency Event

n you at any time cease or suspend payment of your



n any step, application or proceeding is taken by



or bankruptcy or the appointment of a receiver,

administrative receiver, administrator or similar





n you are a partnership, and such partnership is





n 



or rescheduling of your indebtedness, make a

proposal for a voluntary arrangement or enter





n you are an organisation or the Account is for

business purposes and you suspend or cease or

threaten to suspend or cease all or a substantial part



n 





‘Mandate

the signatures of certain individuals in the manner and for



a person holding themselves out to be a person holding a







for us to believe is the same as that on a previous Mandate





‘Online Faster Payments







CAF Bank Fee Information Documents

‘Online Service

information and services relating to your Account, and make







‘One Time Passcode’ are to the feature described in



‘Payee

‘payments’ or ‘transactions’





‘Primary User’ 





‘RBS







‘Secondary User’ are to any additional user you have authorised



‘Security Details





n the 



n 



asking us to undertake transactions or provide



n 



n 

memorable

 and

n 

you from time to time.





‘Sending Money Outside the UK’ are to the service



‘Single Immediate Payment







CAF Bank Fee

Information Documents









‘SWIFT







‘Telephone Banking Service

you to access information and services relating to your

Account, and make payments on the Account by telephone





‘Text Alerts’ 



‘withdrawals’ 





‘we’, ‘us’, ‘our’ or ‘the Bank

‘Website’ are to https://secure.cafbank.org/

‘Working Day



‘you’, ‘yourself’ or ‘your’ are references to the person or









 

conditions, forms or other documents for customers,

from time to time.

 

Account Terms or any other terms and conditions











2 These Conditions

 



Bank’s products and supersede all previous versions of



 









 

the General Terms and Conditions, the Account Terms,

the application documentation, the CAF Bank Fee

Information Documents and any additional service

terms and conditions or Fee Information Documents



 







given to you prior to the date of the application





 

Mandates, forms and any other documents provided



unaltered, electronically stored and the original









electronically stored and the original destroyed.

 





and unforeseen circumstances beyond our control, the





 









 



 



 



 





Terms or in any additional service terms and conditions





n 

n 



instruction under cover of an email sent to the















relevant to your Account, such communication is



n 



agreed durable medium by you to give



n emailed scanned instructions received by us,

that it is reasonable for us to assume have

been signed on your behalf in accordance





and relied on by us, as if they had been original



n 



instructions to us. If you do so, you must











the emailed scanned instructions.

 

Accounts or to your nominated accounts can also be



 

suspicious activity on your Account or using a particular



or leave a message asking that you contact us as soon as



you must do so as soon as possible to help us prevent the

risk of fraud on your Account.

 



n 





General Terms and Conditions

n 



n 



n 



n there is a dispute on your Account or the money



n 



n 





n the transaction has not been properly authorised.

 

reasonable attempts to notify you, either by telephone







as soon as practicable once the reasons for the block

cease to apply.

 

any point in relation to either your Account or these

03000 123 456,

email us at cafbank@cafonline.org

CAF Bank Ltd, 25 Kings Hill Avenue, Kings Hill, West

Malling, Kent ME19 4JQ.

 

matters discussed on the call and for security and training





 

information to help us meet anti-money laundering,









us delaying or refusing to process your payments,

blocking all access to your Account or closing your





 







and codes from time to time including but not limited to









3 Opening an account

 

n complete and send us the application



n 





 





 



 

n 



n 

n 

n 





n 



n 





n the funds comprising your initial deposit are

available to us for crediting to your Account.

 



to us as part of our account-opening administration











 









enable you to more easily identify funds you have



not imply or impose any obligation on us to check or



actually held or used for the purposes stated as part

of any such designation.

 







 











assume has the authority to enter into an agreement

or arrangement of this type on your behalf.

4 Deposits and withdrawals or payments

General

 











Account Terms. If the balance on your Account falls



charge you daily interest at the rate set by us as detailed

in the CAF Bank Fee Information Documents until you









 





 







Deposits (payments to your Account)

 





are received by us.

 





Account and it may take us some time to correctly







 



















outlets using envelopes provided by the Bank.

 

























accepted, and must not be made, at any bank or branch



 

























accepted, and must not be made, at any bank or branch



 





 

HSBC Bank plc, City of London Branch, Ground Floor,

60 Queen Victoria Street, London EC4N 4TR

 

RBS Bank plc, London Corporate Service Centre,

Level 7, Aldgate Union, 10 Whitechapel High Street,

London E1 8DX

 













Day of

eective

deposit

Day interest is

rst earned

Day the funds

are available for

withdrawal

Monday  Friday

Tuesday Thursday Monday

 Friday Tuesday

Thursday Monday 

Friday Tuesday Thursday

  Friday

 



be processed that day, and related payments made.













received in the ordinary course of post.

 











 









 















take the amount from your Account unless you either









n 

reserve the right to charge the amount set out for

CAF Bank Fee

Information Documents for all cash deposits made



and

n 



 CAF Bank Fee

Information Documents



 



These transactions are subject to separate terms and



on 03000 123 456

Day for details.

 







 







into your Account by mistake. This happens rarely, but

please keep an eye on your Account and tell us straight













have spent the money. If this means any of our charges



Withdrawals or payments from your Account

 



n 

n standing order

n Direct Debit

n 

n electronic transfer

 



out in the current CAF Bank Fee Information Documents.

 







carry out the transaction.

 

a payment from your Account has been authorised it

cannot be cancelled. Future-dated payments can only

be cancelled if your instructions to cancel are received









 

another bank or building society account (including,







and account number or the roll number (in the case of



4.22 If you give incorrect details your money may end up in



it back.

 





of the payment not reaching the intended payee or in

the course of seeking to recover the payment from the



as detailed in the CAF Bank Fee Information Documents, to

cover our costs.

 



funds in your Account. Details are set out in the CAF

Bank Fee Information Documents.

 











 



building society.

 



 



on the form supplied by the payment originator (the







n if the amount to be paid or the payment dates

change, the organisation collecting the payment



advance of your Account being debited, or as



n if an error is made by the organisation collecting

the payment or by us, you are guaranteed a full and

immediate refund of the amount paid. The Direct





need to ensure that the details you include in your

instruction are accurate as money paid to the





You can cancel a Direct Debit at any time by contacting



also recommend that you notify the payment originator





from www.directdebit.co.uk

 





that you nominated on your application form (or on

any CAF Bank Change of nominated bank account form





 

n valid instructions received by the Bank before 3pm











n 



terms and conditions applicable to the services you



by close of business on the day of processing unless







n The sender is solely responsible for the accuracy of all

the information detailed in the payment instruction,











is not made, it is delayed or if it is made incorrectly,

 

CAF Bank Fee Information Documents.

 



n 



other terms and conditions applicable to the





n 





n 





n 



n 



n 



 





n 



in the CAF Bank Fee Information Documents.

The sender is solely responsible for the accuracy of all

the information detailed in the payment instruction,











is not made, it is delayed or if it is made incorrectly.

 

electronic transfer to an account at a bank or building



n 

n valid instructions received by the Bank before











n 



other terms and conditions applicable to the



the payee’s account by close of business on the





n fees apply (as set out in the CAF Bank Fee Information

Documents

n The sender is solely responsible for the accuracy

of all the information detailed in the payment



number, sort code, full name and branch of the







not be responsible if the payment is not made, it is

delayed or if it is made incorrectly.

4.32 You can also transfer money by telephone using our



n 

(subject to any restrictions that apply in the



n 

form or on any CAF Bank Change of nominated

bank accounts form 

returned to us.

 

has not been correctly authorised on your Account,

you must notify us by calling us on 03000 123 456.









entitled to reimbursement.

 





n  immediately refund the amount of the payment to







n you have acted fraudulently or deliberately,



to be reasonable grounds to believe that the

payment transaction is genuine, or by failing to





n there are grounds to believe that you could

have reasonably prevented the payment from





Sending Money Outside the UK

 







 





recipient. It is your responsibility to ensure that both

the account number and the name of the recipient are

correctly stated in your instructions to us.

 







 





funds less the international bank charges.

 

of the recipient’s name or account number in any

instruction to us.

 

of value dates.

 





cancellation of a payment. Any refund of the amount



payable to the Bank and any other persons.

 

handled by a correspondent bank before it reaches the



bank may deduct a charge before sending the money





any incurred charges.

 

respect of both incoming and outgoing payments



cancellations, amendments, duplicate advice, fate of

funds, copies of cleared payments.

5 Account closure or transfer

 





 

in your Account Terms or any applicable restriction



a service of ours that you use, you can close your







 







proposed date of change.

 





n 

Account Terms (or the terms and conditions in

respect of a particular service of the Bank that



considered by us reasonably to be important or





n 







n and us has



n 







n 





n 



n 

regulatory authority.

 







 







as inactive. In order for your Account to become active

again you must carry out a transaction during the







inform you of your Account becoming inactive.

 







n  

the closing balance including any accrued interest.

 











n 



n you have not taken any money out of your Account



 



Account to another bank or building society account















 





cover any charges, standing orders or Direct Debits that

may be processed during the closure or transfer period.

 





6 Our right to refuse or limit deposits and

withdrawals and to impose conditions or

restrictions

 

n 

n 

n 

n impose such conditions or restrictions (including,

but not limited to, payments on Account closure or



 





the risk of fraudulent or criminal activity taking place (for



 

reasonable grounds for doing so.

 







 

as soon as practicable once the reasons for the block

cease to apply.

7 Interest

 





on your statement from the date of the change.

 





the date of change.

 

at www.cafonline.org/rates

 

applicable Accounts on money deposited into your Account



 





 



funds cleared for value on your Account, in accordance



 

to your Account. The interest payment dates are





8 Charges

 

Account are set out on the CAF Bank Fee Information

Documents

costs. The CAF Bank Fee Information Documents is also







 









 





 

your Account.

9 Changing Account details: giving us

instructions, correspondence etc

 













regulatory purposes must also be successfully completed



9.2 You must take care to ensure the correctness and

completeness of every form and every instruction



or instruction relates and clearly identify the Account









and completeness.

 

or is invalid (ie if letters addressed to you are returned



are able to notify us of the correct information in



9.4 Those you have designated as Account signatories,



authorised person for the purposes of our dealings













9.5 If for any reason there is a change in the style of a

signature of any Account signatory, you must notify us

promptly by completing the necessary CAF Bank Bank

Mandate form

 

sent to CAF Bank Ltd, 25 Kings Hill Avenue, Kings Hill,

West Malling, Kent ME19 4JQ.

10 Statements

 

by you on your application form for the Account.

 

Account, including interest credited and any charges

incurred, since the date of the previous statement.

 



our other permitted statement periods.

 



CAF Bank Fee Information Documents.

 



 

a statement already provided to you. Details of our

charges for providing copy statements are set out in

the CAF Bank Fee Information Documents

 







 



access copies of your online statements for up to



 

















to-date. You must maintain the list of additional users



your statement Online, including deleting users that









Changing Account details

 





are responsible for advising us promptly of organisational







use or misuse of information obtained via the Online



authorised by you for that purpose.

Using and safeguarding Security Details

 



is authenticated by use of the security procedures



responsible for the genuineness and accuracy of all

instructions and information given to us by means of



therefore essential that you check all instructions and

information carefully before they are sent.

 

relation to your Account, it is also essential that you



all reasonable precautions to prevent the fraudulent

use of those details. In particular this means all users





n kee(for





any of those details to another person. You must







these cannot be easily guessed and you must not





n 















n ensure that no one user is able to login using more

Details

n 











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

our security procedures, and make sure that you

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n 

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email. If you receive a suspicious email, please do

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email to scamreporting@cafonline.org

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have been disclosed to a third party or if you

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longer be secret or secure, or if you have lost any

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personal information contained in or on it (or if you

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Change of account contact details form to make the

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n maintain telephone number 

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

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that telephone number if you discover that someone

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 



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



 











 



n 

n this is to prevent suspected unauthorised or



there have been multiple unsuccessful attempts to



n 





n 



conditions of any other service that you are accessing



 











 







have to tell you beforehand and may be unable to provide







good practice for online security or ecommerce, provide







Responsibility and liability for transactions using the

Online Service



conditions applicable to your Account or to the services



have the right not to refund any unauthorised transaction

on your Account in the circumstances set out in these



conditions applicable to your Account or to the services























you remain in any doubt, please contact us in advance on

03000 123 456







other investigatory authority in any such investigations.

 





delay on 03000 123 456



outside these hours, you should still call the telephone

number above and leave a message.







n you have abused, misused or fraudulently used the



n 



n 



any other applicable terms and conditions, or any



Account or our services,

 





on the Account as a result.







fraudulent or unauthorised use of your Account.



payment instructions. You are responsible for the

accuracy of this payment information in the same







n 

the entire group payment instruction on the day it is



the instruction or to apply penalties. In the event of



no obligation to process part of any group payment



for any payment that is not included in any such part-





n 

for any reason, you have resubmitted the group





n any changes that you have made to the list of your

payees are separately replicated by you in any

templates that you hold for such group payments

or in any pending group payments.





unless you have, acting fraudulently or deliberately







held liable for all resulting transactions or payments





related charges or interest incurred on the Account.

Termination or suspension of the Online Service

 























terminate automatically if you close all of your Accounts.



it appropriate for your or our protection, suspend,









months’ notice.





n you must immediately return to us or



documentation you have relating to the Online



n 

terms and conditions of any of our other services







n 

processed by us at that time.

 





of any cause that is beyond our reasonable control

including, in particular, any suspension of the Online



our systems or those of any other party used to provide











urgent (or necessary but not planned in advance due to



12 Telephone Banking Service

 





 Telephone password instruction forms are available from our



on 03000 123 456 or by email to cafbank@cafonline.org



 



n 



take all reasonable steps to ensure that it does not



n advise us immediately if the security of the



n authorise us to rely upon and act in accordance







held in your name.

Responsibility and liability

 

of telephone instructions, you unconditionally and

irrevocably agree to indemnify us against all losses,

claims, actions, proceedings, demands, damages, costs









 





signatories. You agree that termination of any

authorisation shall not release you from any liability in







time to act upon it.

 



03000

123 456



hours, you should still call the telephone number above

and leave a message. From the time that your message











 



any losses incurred, unless you have, acting fraudulently













related charges or interest incurred on the Account.

13 CAF Bank MasterCard

business card

Card issue

 

is a business card and is linked to your account and,





available balance in your account.

 

business card







 













 



might include but not limiting the generality of the



n a payment

due to lack of funds

n 



n 





n or

n there has previously been repeated fraud on your



 





 

 





Cardholders and your obligations

 











 





correctly completed the activation process.











from ATMs.









the transaction.



for goods and services through a variety of channels,

eg, internet, telephone, mail order. A cashback service





















unauthorised or improper use, fraud, technical













be told at the point of sale, but you may not be. In all



have refused or any other restrictions imposed on

03000 123 456.











does not do so, as part of our fraud prevention





participating organisations.









Identity















Business card cardholder security

measures



authorised, including any charged to your Account after













as soon as possible. This information is necessary to

authenticate online payments.







n in a



n 



n 

n does 

another person, including family members or

members of the same organisation, for any reason

n 





n 





n 

n 



n 



n 





n 

n 



n 

lost and stolen number, 03000 123 606, 

retained by an ATM. Then contact the account contact



n informs 

03000 123 456, if



placed an order over the internet.

n 





suspects that someone has used them or tried to





n 

used for any illegal purposes.

PINs







sent to them in the post.



















n 



n 



n 



and

n 

.

Validity of the Card













set by us.





























Contactless Payment

 





n 



n 

payments above a nominal amount. This individual











n 





vary from time to time, but please contact us if you





n 







n 





Card transactions







acceptance









in place from time to time, provided cleared funds are

available in the Account.





























since the



any other debit from your Account.



payment to be made from your Account, it can only

be cancelled if your instructions to cancel are received





to cancel future dated payments can be given to us in





























omission and refund to you any interest and charges





Transaction correctly.







responsible for any delay in the retailer or payee giving

us instructions to make a refund.







The merchant is obliged to tell you if such charges are

payable at the time of the transaction.

Authorisation





n this is necessary on the grounds of fraud

prevention or in order to meet any other legal or



n 

n 

available, including but not limited to suspected





n 



n 



n 







n 

n circumstances beyond our reasonable control



















circumstances beyond our reasonable control prevent





take all reasonable steps to ensure that the restrictions

are lifted as soon as practicable to minimise the



reasonably practicable, give you advance notice.







actually been deducted from the Account by then.







Timescales









immediately reduce the total amount that can be



actually been deducted from the Account by then.





Currency conversion















the statement for your Account. The day the currency

conversion is carried out, and the payment amount

debited from your Account, may be after the day the











foreign currency but the retailer converted the amount



sterling amount.

Charges











for the cost of the charge to be displayed to the



CAF Bank Fee

Information Documents

telling you by post, statement message, email or secure





in advance.

Withdrawal and suspension of the Card



n 





n you breach any of these General Terms and

Conditions or the Account Terms, including failing to



n 

for inappropriate transactions that may cause



n 



n 





















undermine our security measures.









is not paid by us until after the cancellation or



Lost, stolen or misused Cards







for us to meet our obligations as a member of the





that there may be suspicious activity on your Account,



















on our lost and stolen number 03000 123 606





relation to any investigation into the actual or suspected





















must not use it again. You must ensure that the



destroys it promptly.

Our liability



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





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

Your liability





incurred, unless you have, acting fraudulently or



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



Account as a result and/or any related charges or

interest incurred on the Account.



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14 Using and sharing your information

 

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n as authorised by you in your Account application

documentation at the time that you opened

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n 

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

n as is reasonably necessary in order for us to operate









n 







n 

n 

How we use and share your information with other

CAF Group companies

 





n 





n understand our customers’ preferences,





n 



n 

of products, services, internal systems and security



n 



n 



n 

n 

n prevent and detect crime, including fraud and

money laundering.

Sharing your information

 



fraud and money laundering, and to verify your





n 







n 



date of birth, address, contact details,





n 



use your personal data to detect, investigate



n 



and money laundering, and to verify your identity,

in order to protect our business and to comply







n fraud prevention agencies can hold your personal



considered to pose a fraud or money laundering



 

decisions may be made by automated means. This



fraud or money laundering risk or if our processing







appear to have deliberately hidden your true identity.

You have rights in relation to automated decision



03000 123 456



 









 

retained by the fraud prevention agencies, and may







fraud prevention agencies transfer your personal data



contractual obligations on the recipients of that data







intended to secure data sharing.

 

information recorded by fraud prevention agencies.

 

relevant fraud prevention agencies.

 





application from you for an Account or service, this







perform a credit search in order to check the details



agencies. These searches are in addition to any searches





(including details of your application for a product or







If the results indicate that the product that you are













 

meet any obligation relating to the prevention of fraud,

money laundering and terrorist activity and the provision



sanctions. This can include investigating and intercepting

payments into and out of your Account and investigating

the source of or the intended recipient of funds.

 



you for assessment and analysis (including behaviour

scoring, market and product analysis, and market or



our services and to maintain and test any systems that











steps to ensure that any such testing is carried out in a

secure and controlled environment.

 

personal information relating to individuals named in







that this personal information also be provided to

authorities, government bodies and/or regulators,







to protect personal information in our possession or



accidental loss, destruction or damage (in accordance



the security of information disclosed to third parties or

transmitted over the internet or other communications





information so provided to only that information that









details, are accurate and up-to-date at all times, and

you must therefore notify us promptly of any changes.







correctly and to help us improve our service. All





include your rights to object to our processing of





personal data.



protection rights, please contact us on the contact

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



of personal data.

Data protection











www.cafonline.org/privacy



by trusted third parties for the purposes of providing

and operating your Account.

















be disclosed by us to any supervisory authority or



shall be permitted provided that such disclosure is







n 



n 



action is necessary to minimise the impact of such

event and prevent such events recurring.









personal data safe.





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removed from our systems and any printed copies

securely destroyed immediately.

15 Tax reporting

Tax reporting and withholding for customers who are

subject to the tax regime of certain other countries.

 

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amount of interest paid or credited to the Account, the

Account balance or value, your name, address, country of

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 



corporation, organisation, partnership, trust, foundation





natural person holding directly or indirectly (solely or







the management of the entity (eg the senior managing







of their title.

16 Arranged Overdraft services

 

an overdraft on your Account through our Arranged

Overdraft service.

 



addition to any other fees and charges set out in the

CAF Bank Fee Information Documents

these General Terms and Conditions, your Account Terms,





or your use of your Account.

 













the arranged overdraft, the applicable rate of interest,







by you are repayable.

 





17 Using money between Accounts (set-o)

 









 











Money in Account for: Set-o against money owed by:

You only You only

You only 

 

 









Money in Account for: Set-o against money owed by:

 

 You

 











 

hold a customer’s money for someone else or to pay

it to someone else. If this happens to you, the money











18 General limitations on our liability to you

 



any terms and conditions relating to a service of the Bank









reputation or any other reasonably unforeseeable purely





Terms and any terms and conditions relating to a service

of the Bank that you use.

 

and conditions relating to a service of the Bank that you









 

and any terms and conditions relating to a service of the



for death or personal injury or for any fraud or fraudulent

misrepresentation by us or our representatives.

19 Regulatory protection

Financial Services Compensation Scheme

 





pay compensation to eligible depositors if a bank is





 

amounts covered and the eligibility to claim, please refer

www.fscs.org.uk

at 10th Floor, Beaufort House, 15 St Botolph Street,

London EC3A 7QU (Tel. 0800 678 1100 or 0207 741 4100

Complaints handling and the Financial Ombudsman Service

 



team on 03000 123 456



this nature and all calls are recorded. Alternatively you



cafbank@cafonline.org

details of our complaints process can also be found.

 





















n Financial Ombudsman Service,

Exchange Tower, London E14 9SR

n enquiries@nancial-ombudsman.org.uk

n 0800 023 4567 or 0300 123 9123

n 0207 964 1001.

 





sheet of £5m or more, your rights to access the service

may be restricted or not available. Further information



www.nancial-ombudsman.org.uk

Distance Marketing Regulations 2004

 





sent to CAF Bank Ltd, 25 Kings Hill Avenue, Kings Hill,

West Malling, Kent ME19 4JQ. If you decide to take this







charges for closing your Account.

 





20 Amendments to the terms and conditions

relating to your Account

 

Terms (and/or any terms and conditions relating to a





 



n the alteration is a change that could be reasonably



n is a change to the variable interest rates of a

or

n 



n 

(including, but not limited to, funding costs such



n 

or industry guidance that is applicable or industry



 

respond in a fair and proportionate manner to any



 





you about any such change by displaying a notice in



 







to the proposed date of change. If you do not notify





accepted the changes.

 





cafbank@cafonline.org or, for



21 General

 



Account Terms and the terms and conditions relating

to a service of the Bank that you use but, subject to any



 

person has any right to enforce any of the terms of



conditions relating to a service of the Bank that you use.

 

Terms and each of the terms and conditions relating to

a service of the Bank that you use is separate from all



so that if one is found to be invalid or unenforceable



 







Terms and the terms and conditions relating to a

service of the Bank that you use.

 

and conditions relating to a service of the Bank that

you use are governed by, and are to be construed in



 



 

and conditions relating to a service of the Bank that you











About Charities Aid Foundation (CAF)

We’re a charity, owner of a bank and champion for better giving, and for over

90 years we’ve been helping donors, companies and charities make a bigger

impact. For charities, we provide the insight, advice, financial support and

expertise to help you perform at your best.

CAF Bank

CAF Bank is a subsidiary of CAF which provides day-to-day banking, designed

for charities. Whether you want a current account for transactional banking,

access to a suitable secured loan facility or a deposit account with instant

access, we can help.

We are CAF and we make giving count.

 03000 123 456

 cafbank@cafonline.org

www.cafonline.org/caf-bank

Telephone calls may be monitored or recorded for security/training purposes.



CAF Bank Limited







3

Basic information about the protection of your eligible deposits

Eligible deposits in CAF Bank Limited are protected by: The Financial Services Compensation Scheme

(‘FSCS’).

Limit of protection: £85,000 per depositor per bank / building society /

credit union.

If you have more eligible deposits at the same bank / building

society / credit union:

All your eligible deposits at the same bank / building society /

credit union are ‘aggregated’ and the total is subject to the limit

of £85,000.

If you have a joint account with other person(s): The limit of £85,000 applies to each depositor separately.

Reimbursement period in case of bank, building society or

credit union’s failure:

20 working days.

Currency of reimbursement: Pound sterling (GBP, £) or, for branches of UK banks operating

in other EEA Member States, the currency of that State.

To contact CAF Bank Limited for enquiries relating

to your account:

To contact the FSCS for further information on compensation:

CAF Bank Limited

25 Kings Hill Avenue

Kings Hill

West Malling

Kent

ME19 4JQ

Tel: 03000 123 456

Email: cafbank@cafonline.org

Financial Services Compensation Scheme

10th Floor, Beaufort House

15 St Botolph Street

London

EC3A 7QU

Tel: 0800 678 1100 or 020 7741 4100

Email: ICT@fscs.org.uk

More information: www.fscs.org.uk

Information sheet

FINANCIAL SERVICES COMPENSATION SCHEME

Additional information

Scheme responsible for the protection of your eligible deposit

Your eligible deposit is covered by a statutory Deposit Guarantee

Scheme. If insolvency of your bank, building society or credit union

should occur, your eligible deposits would be repaid up to £85,000

by the Deposit Guarantee Scheme.

General limit of protection

If a covered deposit is unavailable because a bank, building society or

credit union is unable to meet its nancial obligations, depositors are

repaid by a Deposit Guarantee Scheme. This repayment covers a

maximum £85,000 per bank, building society or credit union. This

means that all eligible deposits at the same bank, building society or

credit union are added up in order to determine the coverage level.

If, for instance, a depositor holds a savings account with £80,000 and

a current account with £20,000, he or she will only be repaid £85,000.

In some cases eligible deposits which are categorised as ‘temporary

high balances’ are protected above £85,000 for six months after the

amount has been credited or from the moment when such eligible

deposits become legally transferable. These are eligible deposits

connected with certain events including:

n certain transactions relating to the depositor’s current or

prospective only or main residence or dwelling;

n a death, or the depositor’s marriage or civil partnership, divorce,

retirement, dismissal, redundancy or invalidity;

n the payment to the depositor of insurance benets or

compensation for criminal injuries or wrongful conviction.

More information can be obtained under www.fscs.org.uk

Limit of protection for joint accounts

In case of joint accounts, the limit of £85,000 applies to each depositor.

However, eligible deposits in an account to which two or more persons

are entitled as members of a business partnership, association or

grouping of a similar nature, without legal personality, are aggregated

and treated as if made by a single depositor for the purpose of

calculating the limit of £85,000.

Reimbursement

The responsible Deposit Guarantee Scheme is the Financial Services

Compensation Scheme, 10th Floor, Beaufort House, 15 St Botolph Street,

London, EC3A 7QU, Tel: 0800 678 1100 or 020 7741 4100, Email:

ICT@fscs.org.uk. It will repay your eligible deposits (up to £85,000) within

20 working days until 31 December 2018; within 15 working days from

1 January 2019 until 31 December 2020; within 10 working days from

1 January 2021 to 31 December 2023; and within seven working days

from 1 January 2024 onwards, save where specic exceptions apply.

Where the FSCS cannot make the repayable amount available

within seven working days, it will, from 1 June 2016 until 31 December

2023, ensure that you have access to an appropriate amount of

your covered deposits to cover the cost of living (in the case of a

depositor which is an individual) or to cover necessary business

expenses or operating costs (in the case of a depositor which is

not an individual or a large company) within ve working days of a

request. Again, there are specic exceptions to this obligation.

If you have not been repaid within these deadlines, you should

contact the Deposit Guarantee Scheme since the time to claim

reimbursement may be barred after a certain time limit.

Further information can be obtained at www.fscs.org.uk.

Other important information

In general, all retail depositors and businesses are covered by

Deposit Guarantee Schemes. Exceptions for certain deposits are

stated on the website of the responsible Deposit Guarantee Scheme.

Your bank, building society or credit union will also inform you of any

exclusions from protection which may apply. If deposits are eligible,

the bank, building society or credit union shall also conrm this on the

statement of account.

Exclusions list

A deposit is excluded from protection if:

1. The holder and any benecial owner of the deposit have never

been identied in accordance with money laundering requirements.

For further information, contact your bank, building society or

credit union.

2. The deposit arises out of transactions in connection with which

there has been a criminal conviction for money laundering.

3. It is a deposit made by a depositor which is one of the following:

n credit institution

n nancial institution

n investment rm

n insurance undertaking

n reinsurance undertaking

n collective investment undertaking

n pension or retirement fund*

n public authority, other than a small local authority.

For further information about exclusions, refer to the FSCS website

at www.fscs.org.uk

*Deposits by personal pension schemes, stakeholder pension

schemes and occupational pension schemes of micro, small and

medium sized enterprises are not excluded

Telephone calls may be monitored or recorded for security/training purposes.

Lines are open Monday to Friday 9am - 5pm (excluding English bank holidays).

CAF Bank Limited is authorised by the Prudential Regulation Authority and regulated by the Financial

Conduct Authority and the Prudential Regulation Authority (Financial Services Register number: 204451).

CAF Bank Limited Registered oce is 25 Kings Hill Avenue, Kings Hill, West Malling, Kent ME19 4JQ.

Registered in England and Wales under number 1837656.

2803D/1219

The meaning of the words and phrases used in this

document are detailed in Section 1 of CAF Bank General

Terms and Conditions, Meaning of words and phrases. In

addition, the Financial Conduct Authority has published a

set of standardised terms and denitions that all banks use

in relation to the services it provides per payment account.

A glossary of the terms and denitions is available to view

at www.cafonline.org/glossaryofterms which will apply to

these terms unless a contrary intention is expressed. We set

out the cost of these services in Fee Information Documents

which are designed to make it easier for you to compare the

cost of these services. A Fee Information Document can be

found at www.cafonline.org/charities/everyday-banking.

1 Introduction

1.1 These Terms and Conditions apply to the CAF Cash

Account and should be read in conjunction with the

CAF Bank General Terms and Conditions (the ‘General

Terms and Conditions’) and any terms and conditions

that apply to any other of our products or services that

you use (in each case, the ‘Product Terms’). Where there

is any inconsistency between these CAF Cash Account

Terms and Conditions (these ‘Account Terms’) and the

General Terms and Conditions, the General Terms and

Conditions shall prevail. Where there is any inconsistency

between these Account terms and the Product Terms,

these Account Terms shall prevail in respect of your

CAF Cash Account.

1.2 The CAF Cash Account is governed by these Account

Terms and, where the context permits and except as

otherwise stated, by the General Terms and Conditions.

1.3 You have been provided with a copy of the General

Terms and Conditions. You can request additional copies

of these Account Terms and/or the General Terms and

Conditions at any time.

2 Interest and charges

2.1 The CAF Cash Account pays interest at variable

rates. Our interest rates are reviewed and updated,

in accordance with the General Terms and Conditions.

Where we do update our interest rates, we will show

the new applicable rate on your statement from the

date of the change.

2.2 Interest will be paid gross and you will be responsible for

paying any tax due to HM Revenue and Customs.

2.3 A monthly fee will be applied for each CAF Cash

Account you operate. Please see our Fee Information

Documents and General Terms and Conditions for details.

3 Chequebook(s) and paying-in book(s)

3.1 If you are opening a CAF Cash Account, you will be able

to use your chequebook(s) and paying-in book(s) as

soon as you have received them.

3.2 From time to time, we may ask you to contact us to

acknowledge receipt of the account chequebook(s).

You must do this prior to using the chequebook if

required.

4 Authorisation requirements for instructions

and to send money within the UK and

outside the UK

All instructions and requests to send money should be

signed in accordance with the Bank mandate before

they can be processed by CAF Bank.

5 Amendments to these Terms and Conditions

We may alter these Terms and Conditions in

accordance with the General Terms and Conditions.

6 Governing law and language

These Terms and Conditions are governed by, and are

to be construed in accordance with, English law. You and

we agree that we are both subject to the jurisdiction

of the courts in England and Wales. These Terms and

Conditions are in English and whenever we communicate

with you we will do so in English.

7 Data protection and privacy

We take data protection and privacy very seriously.

Our privacy notice, which can be viewed at

www.cafonline.org/privacy, governs the way we collect,

retain and use personal data. We shall ensure that we

only hold personal data for as long as it is needed, and

that it is held securely.

CAF Cash Account – Account Terms

Eective from 14 September 2019

Telephone calls may be monitored or recorded for security/training purposes.

Lines are open Monday to Friday 9am - 5pm (excluding English bank holidays).

CAF Bank Limited is authorised by the Prudential Regulation Authority and regulated by the Financial

Conduct Authority and the Prudential Regulation Authority (Financial Services Register number: 204451).

CAF Bank Limited Registered oce is 25 Kings Hill Avenue, Kings Hill, West Malling, Kent ME19 4JQ.

Registered in England and Wales under number 1837656.

2803E/0320

The meaning of the words and phrases used in this

document are detailed in Section 1 of CAF Bank General

Terms and Conditions, Meaning of words and phrases. In

addition, the Financial Conduct Authority has published a

set of standardised terms and denitions that all banks use

in relation to the services it provides per payment account.

A glossary of the terms and denitions is available to view

at www.cafonline.org/glossaryofterms which will apply to

these terms unless a contrary intention is expressed. We set

out the cost of these services in Fee Information Documents

which are designed to make it easier for you to compare the

cost of these services. A Fee Information Document can be

found at www.cafonline.org/charities/everyday-banking.

1 Introduction

1.1 These Terms and Conditions apply to the CAF Gold

Account and should be read in conjunction with the

CAF Bank General Terms and Conditions (the ‘General Terms

and Conditions’) and any terms and conditions that apply

to any other of our products or services that you use

(in each case, the ‘Product Terms’). Where there is any

inconsistency between these CAF Gold Account Terms

and Conditions (these ‘Account Terms’) and the General

Terms and Conditions, the General Terms and Conditions shall

prevail. Where there is any inconsistency between these

Account Terms and the Product Terms, these Account

Terms shall prevail in respect of your CAF Gold Account.

1.2 The CAF Gold Account is governed by these Account

Terms and, where the context permits and except as

otherwise stated, by the General Terms and Conditions.

1.3 You have been provided with a copy of the General

Terms and Conditions. You can request additional copies

of these Account Terms and/or the General Terms and

Conditions at any time.

2 Receiving and sending money

You may withdraw money from your CAF Gold Account

by transfer to your CAF Cash or CAF Platinum Account,

or send money to your UK bank account(s) specied

on your application form or on any change of bank

details form subsequently completed and returned to

us. Please note that you cannot send money to third

parties directly from a CAF Gold Account, unless you

are closing your CAF Gold Account and have no other

active Accounts with us.

3 Interest and charges

3.1 The CAF Gold Account pays interest at variable

rates. Our interest rates are reviewed and updated,

in accordance with the General Terms and Conditions.

Where we do update our interest rates, we will show

the new applicable rate on your statement from the

date of the change.

3.2 Interest will be paid gross and you will be responsible for

paying any tax due to HM Revenue and Customs.

3.3 The fees associated with Paying in cash and Paying in

cheques that apply to a CAF Cash Account also apply

to your CAF Gold Account. A fee information document

detailing the fees can be found at www.cafonline.org/

charities/everyday-banking

4 Amendments to these Terms and Conditions

We may alter these Terms and Conditions in accordance

with the General Terms and Conditions.

5 Governing law and language

These Terms and Conditions are governed by, and are to

be construed in accordance with, English law. You and we

agree that we are both subject to the jurisdiction of the

courts in England and Wales. These Terms and Conditions

are in English and whenever we communicate with you

we will do so in English.

6 Data protection and privacy

We take data protection and privacy very seriously.

Our privacy notice, which can be viewed at

www.cafonline.org/privacy, governs the way we collect,

retain and use personal data. We shall ensure that we

only hold personal data for as long as it is needed, and

that it is held securely.

CAF Gold Account – Account Terms

Eective from 14 September 2019

Telephone calls may be monitored or recorded for security/training purposes.

Lines are open Monday to Friday 9am - 5pm (excluding English bank holidays).

CAF Bank Limited is authorised by the Prudential Regulation Authority and regulated by the Financial

Conduct Authority and the Prudential Regulation Authority (Financial Services Register number: 204451).

CAF Bank Limited Registered oce is 25 Kings Hill Avenue, Kings Hill, West Malling, Kent ME19 4JQ.

Registered in England and Wales under number 1837656.

2803F/0320

Bank/building society name

Bank/building society address

Postcode

Dear <insert existing bank name below>

Please provide CAF Bank with full details of all Direct Debits

and standing orders that apply to our account, quoting the

following information for each payment:

Direct Debit

n originator name

n originator’s identification number (OIN)

n Direct Debit instruction (DDI) reference number

n last amount

n last collection date

n frequency

Organisation name

Authorised signature

We the undersigned confirm we have authority to act on behalf of our organisation, have signed in accordance with our

existing mandate held the above bank

Standing order and Direct Debit transfer to CAF Bank

Account name

Account number(s)

Sort code

Standing order

n beneficiary bank sort code

n beneficiary bank account number

n beneficiary name

and

n regular fixed amount, frequency, due date, final payment

date/until further notice

n schedule of variable payments and final date

It is essential that the bulleted items are supplied for each

standing order and direct debit. All relevant information should

be supplied and returned within ten bank working days.

Authorised signature

Your CAF Bank account number to which this instruction applies

(if you are opening a new account please leave blank)

To transfer your existing standing orders and direct debits to CAF Bank please complete this form and send it to us. We will

contact your previous bank to provide the details, on receipt we will send you a copy to confirm which standing orders and

direct debits you require to be transferred. Please take time to review your current instructions to ensure they are still required.

We anticipate this process to take no longer than 4 weeks.

If the previous bank fails to provide the information, delays may be experienced. If your previous bank hasn’t replied after 4

weeks we will contact you. Please make sure you have sufficient funds in your old account to cover the standing orders and

direct debits until they have been transferred to CAF Bank.

2803G/0320

Banking details you would like the standing orders and direct debits to be transferred from. (If you wish to transfer from

more than one bank please complete an additional form).

Telephone calls may be monitored or recorded for security/training purposes.

Lines are open Monday to Friday 9am - 5pm (excluding English bank holidays).

CAF Bank Limited is authorised by the Prudential Regulation Authority and regulated by the Financial

Conduct Authority and the Prudential Regulation Authority (Financial Services Register number: 204451).

CAF Bank Limited Registered oce is 25 Kings Hill Avenue, Kings Hill, West Malling, Kent ME19 4JQ.

Registered in England and Wales under number 1837656.

This form is for authorised signatories or account contact who have lived at their current address for less than three years.

Please supply further address details to complete the process.

Please complete your full name, house name or number, road name, and the postcode.

Full name

House name/number, road name

Postcode

Date from

d d m m y y

Full name

House name/number, road name

Postcode

Date from

d d m m y y

Full name

House name/number, road name

Postcode

Date from

d d m m y y

Full name

House name/number, road name

Postcode

Date from

d d m m y y

Full name

House name/number, road name

Postcode

Date from

d d m m y y

Full name

House name/number, road name

Postcode

Date from

d d m m y y

Previous address (es)

Previous addresses

Full name

House name/number, road name

Postcode

Date from

d d m m y y

Full name

House name/number, road name

Postcode

Date from

d d m m y y

Full name

House name/number, road name

Postcode

Date from

d d m m y y

Full name

House name/number, road name

Postcode

Date from

d d m m y y

Full name

House name/number, road name

Postcode

Date from

d d m m y y

Full name

House name/number, road name

Postcode

Date from

d d m m y y

Full name

House name/number, road name

Postcode

Date from

d d m m y y

2803H/0320

Telephone calls may be monitored or recorded for security/training purposes.

Lines are open Monday to Friday 9am - 5pm (excluding English bank holidays).

CAF Bank Limited is authorised by the Prudential Regulation Authority and regulated by the Financial

Conduct Authority and the Prudential Regulation Authority (Financial Services Register number: 204451).

CAF Bank Limited Registered oce is 25 Kings Hill Avenue, Kings Hill, West Malling, Kent ME19 4JQ.

Registered in England and Wales under number 1837656.

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