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Personal Information Collection Statement
個人資料收集聲明
Bupa (Asia) Limited (the “Company”)
Personal Information Collection Statement (“Statement”) relating to the Personal Data (Privacy) Ordinance (the “Ordinance”)
In compliance with the Ordinance, the Company would like to inform you of the following:
1. From time to time, it is necessary for you, or other members covered under your policy (each a “Member”), to supply the Company with certain personal information
(including where relevant, credit information and claims history) relating to you, or the Member, when you apply for insurance or financial products and services from
the Company, or when you apply to make changes to your policy, or when you renew a policy;
2. Failure to supply personal information requested by the Company may result in the Company being unable to process your Application and/or provide products,
services and other related services to you, or the Member;
3. During the course of your relationship with the Company, further personal information relating to you, or the Member, may also be collected in the ordinary course
of our business, for example, when you lodge insurance claims with the Company in relation to yourself or the Member.
4. The Company may collect, use or disclose personal information relating to you, or the Member, for the following purposes:
a. processing, assessing and determining any Applications for insurance products and services;
b. oering and providing products and services to you, or the Member, and processing requests made by you, or the Member, from time to time, including but not
limited to requests for addition, alteration, deletion, maintenance, management and operation of insurance benefits or insured Members;
c.
any purposes in connection with any claims made by or against or otherwise involving you, or the Member, in respect of any products and/or services provided by the
Company including, without limitation, making, defending, analysing, investigating, detecting and preventing fraud (whether or not relating to the policy issued in
respect of any application or claim) processing, assessing, determining, settling or responding to such claims;
d. performing any functions and activities related to the products and/or services provided by the Company including, without limitation, audit, reporting, market research,
general servicing, maintenance of online and other services, identity verification, data matching, research and statistical analysis, and reinsurance arrangements;
e. provision and design of products and services of the Company;
f. exercising the Company’s rights in connection with provision of insurance products and services to you, or the Member, from time to time, for example, to determine
any amount of indebtedness from you, and collecting and recovering owing from you or any person who has provided any security or undertaking for your liabilities;
g. communication with you or the Member (or with you on behalf of the Member) in relation to any of the purposes set out in this Statement;
h. enabling an actual or proposed assignee, transferee, participant or sub-participant of all or a substantial part of the Company’s rights or business to evaluate the
transaction intended to be the subject of the assignment, transfer, participation or sub-participation; and
i making disclosure to satisfy the requirements of any laws, rules and regulations, codes of practice, guidance notes or guidelines binding on the Company.
5. Personal information collected or held by the Company relating to you, or the Member, will be kept confidential but the Company may transfer such personal
information inside or outside the Hong Kong Special Administrative Region, for the purposes specified in paragraph (4) and (6) to the following classes of
transferees:
a. the Company’s group companies (“Group Company”);
b. any insurance, adjusters, agents and brokers;
c. any re-insurance companies authorised by the Company;
d. employers; (for members of corporate policy only);
e. healthcare professionals and hospitals;
f. any agent, contractor or third party service providers who provide administrative, telecommunications, computer, payment, data processing or storage, printing,
research or other services to the Company in connection with the operation of business, (including without limitation insurers; banks; lawyers; accountants; claims
investigators; fraud prevention organisations; other insurance companies (whether directly or through fraud prevention organisations or other persons named in
this paragraph); organisations that consolidate claims and underwriting information for the insurance industry; the police and databases or registers (and their
operators) used by the insurance industry to analyse and check information provided against existing information; debt collection agencies; data processing
companies; research agencies and professional advisors;
g. any actual or proposed assignee, transferee, participant or sub-participant of all or a substantial part of the Company’s rights or business;
h. any person to whom the Company is under an obligation to make disclosure under the requirements of any law, rules, regulations, codes of practice or guidelines
binding on the Company including, without limitation, any applicable regulators, governmental bodies, industry recognised bodies, credit reference agencies, the
Courts, and where otherwise required by law.
6. Only with your consent or with your indication of no objection, the Company may use your personal information collected from time to time, including name, contact
details, gender, health and family status, to provide you with marketing communications (including by email, SMS or instant messenger) relating to the following
products and services:
a. Insurance, medical, healthcare, wellness, personal development, beauty, lifestyle, entertainment, financial, and related services and products;
b. rewards, benefits, discounts, member activities, loyalty or privileges programmes and related services and products; and
c. donations and contributions for charitable and/or non-profit making purposes.
The Company will not disclose personal information relating to you, to third parties for them to use for their own direct marketing purposes without your consent.
For the avoidance of doubt, whether or not you consent to receive marketing communications of the type described in this paragraph 6, the Company may still
communicate with you regarding the administration, features and renewal of your insurance policy.
7. Under and in accordance with the terms of the Ordinance, you have the following rights:
a. o check whether the Company holds personal information relating to you or the Member and to access such personal information;
b. to require the Company to correct any personal information relating to you or the Member which is inaccurate;
c. to ascertain our policies and practices in relation to personal data and to be informed of the kind of personal data held by the Company, and
d. to request the Company to cease using your personal information for direct marketing purposes.
Requests can be made in writing to the Company’s Data Protection Ocer at the following address:
Data Protection Ocer
18/F, Berkshire House
25 Westlands Road, Quarry Bay, Hong Kong
8. In accordance with the terms of the Ordinance, the Company has the right to charge a reasonable fee for the processing of any personal information access or
correction request.
9. For any enquiries about this Statement, please do not hesitate to contact our Customer Care helpdesk at 2517 5333.
10. Nothing in this Statement shall limit the rights of customers under the Ordinance.
11. In case of discrepancies between the English and Chinese versions of this Statement, the English version shall prevail.
保柏（亞洲）有限公司（「本公司」）
有關個人資料（私隱）條例（「條例」）之個人資料收集聲明 (「本聲明」)
遵照條例，本公司特意通知閣下以下事項：
1. 在閣下或受保於閣下保單的其他會員 (每位「會員」) 向本公司申請保險或金融產品及服務，或當閣下更改保單或續保時，必須不時向本公司提供閣下或會員的個人資料 (包括信用資料和以往申
索紀錄，如適用)；
2. 如閣下未能提供本公司所要求的個人資料，本公司可能無法處理閣下之申請及/或向閣下或會員提供保險產品、服務或其他相關服務；
3. 本公司亦可能會在日常業務運作的過程中向閣下或會員收集更多個人資料，例如當閣下為本人或代會員向本公司提出保險索償時。
4. 本公司可能會收集、使用或披露閣下或會員的個人資料作下列用途：
a. 處理、評估、決定任何保險產品及服務之申請；
b. 為閣下或會員提供保險產品及服務及處理閣下或會員不時提出的要求，包括但不限於要求增加、更改、刪除、維持及管理保障項目或受保會員；
c. 任何有關閣下或會員對本公司所提供之保險產品及服務提出之索償，包括但不限於賠償、辯護、分析、調查、偵測及防止欺詐行為 (無論是否與就此申請而簽發之保單及相關的任何申請或
索償)、處理、評估、決定、解決或回應該等索償；
d. 執行與本公司所提供的保險產品及/或服務相關的功能及活動，包括但不限於審計、報告、市場調查、一般服務和維持網上及其他服務、核實身份、資料配對、研究及統計分析及再保險之
安排；
e. 提供及設計本公司的產品及服務；
f. 行使本公司向閣下或會員提供保險和服務時有關的權利，例如釐定閣下拖欠的任何款項的金額，及向閣下或任何已為閣下的債務提供任何擔保或承諾的人士，追收和收回拖欠的任何款項；
g. 就任何本聲明中所述的用途與閣下或會員 (或與代表會員的閣下) 聯絡；
h. 允許本公司全部或部份的權益或業務的實際或建議承讓人、受讓人、參與人或次參與人，就涉及的轉讓、出讓、參與或次參與的交易進行評估；及
i. 為遵守任何法例之要求，或根據監管或其他機關所發出對本公司具有約束力或要求其遵守的規則、規例、實務守則、須知或指引，而作出披露。
5. 有關閣下或會員被本公司收集或持有的個人資料將會保密，但本公司可能會向以下不論在香港特別行政區境內或境外之資料承讓人轉移該等個人資料作第
(4)及第(6)段列出的用途：
a. 本公司的集團公司 (「集團公司」)；
b. 任何由本公司授權的保險理算人、代理及經紀；
c. 任何由本公司授權的再保險公司；
d. 僱主 (只適用於團體保單之會員)；
e. 醫護專業人員及醫院；
f. 任何代理人、承包商、或向本公司提供行政、電訊、電腦、付款、資料處理或儲存、印刷、研究或其他向本公司提供服務的第三方服務供應商 (包括但不限於保險公司、銀行、理財顧問、
律師、會計師、理賠調查員、防欺詐組織、其他保險公司 (無論是直接地，或是通過過防欺詐組織或本段中指名的其他人士)、為保險業界整合申索及承保資料之組織、警察、供保險業界用
作分析及核對所提供的資料與既有資料的資料庫及登記冊 (及其運營者)、收數公司、資料處理公司、研究服務機構及專業顧問）；
g. 本公司的任何全部或部份的權益或業務的實際或建議承讓人、受讓人、參與人或次參與人；
h. 為遵守任何法例之要求，或根據監管或其他機關所發出對本公司具有約束力或要求其遵守的規則、規例、實務守則或指引，而作出披露，包括但不限於適用監管機構、政府機構、相關行
業認可機構、信貸資料服務機構或法院，及在其他情況下，法律規定本公司必向其披露的人士或機構。
6. 本公司只會在得到閣下同意或表示不反對的情況下，使用閣下的個人資料如姓名、聯絡方法、性別、健康及家庭狀況，向閣下提供有關以下產品和服務的市場推廣資訊 (包括以電郵、手機短訊
或即時通訊):
a. 保險、醫療、康健、健康、個人發展、美容、生活消閒、娛樂、財務及其相關的服務及產品；及
b. 獎賞、權益、折扣、會員活動、會員忠誠或優惠計劃及其相關的服務及產品；及
c. 為慈善及 / 或非牟利用途的捐款及捐贈。
本公司將不會在沒有閣下的同意及許可下將閣下之個人資料向第三方透露，用作他們的市場推廣用途。
為避免有疑慮，不論閣下是否同意接收以上第六點所述的市場推廣資訊類別，本公司仍然可能就閣下保單相關的行政、保障及續保事宜與閣下聯絡。
7. 根據有關條例中的條款，閣下有權：
a. 查核本公司是否持有閣下或會員的個人資料及查閱該等個人資料；
b. 要求本公司改正任何有關閣下或會員的不準確的個人資料；
c. 查明本公司對於資料的政策及處理方法和獲告知本公司持有的個人資料種類；及
d. 要求本公司停止將閣下的個人資料作直接市場推廣用途。
有關要求請致函本公司保障資料主任，地址如下：
香港魚涌華蘭路25號 克大廈18樓
保柏（亞洲）有限公司 保障資料主任
8. 根據有關條例之條款，本公司有權就任何處理個人資料查閱或更改的要求收取合理費用。
9. 如閣下對本聲明有任何查詢，請隨時致電本公司的客戶服務專線 2517 5333。
10. 本聲明不會限制客戶在條例下所享有之權利。
11. 中英文本如有歧義，概以英文為準。
