How to File Claims
IRS guidelines require specific documentation to substantiate each claim submission. The following chart provides an easy description of how to
file claims and the type of documentation that is acceptable. Also included is a description of documentation that is not acceptable.
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It is recommended that you submit to your insurance carrier first and obtain the insurance explanation of benefits (EOB) as follows:
1. Have the provider submit claim to insurance payer first.
2. Insurance payer will send you an Explanation of Benefits (EOB) showing the amount you owe.
3. Complete FSA claim form and include EOB to claim the amount you owe after insurance has paid.
Hint: You can register at your insurance carrier's website to view your account and obtain the EOB.
Complete FSA claim form and include:
Pharmacy script or mail order statement showing patient name, name of drug/Rx item, date filled, dollar amount; or,
Itemized printout of prescription from pharmacy.
Hint: You may be able to register at your pharmacy website to view your account and obtain an itemized list of prescriptions.
Over-the-Counter
Drugs/Medicines
FSARx
Complete FSA claim form and include:
1. Cash register receipt showing merchant name, date, product description, dollar amount; and,
2. Written prescription from the patient's attending physician.
Note: Examples are antacids & digestive aids, allergy & sinus, antibiotic products, anti-diarrheal & laxatives, anti-gas products &
stomach remedies, anti-itch & insect bite treatments, baby rash ointments, cold sore remedies, cold/cough/flu/pain relief products,
motion sickness, respiratory treatments, sleep aids/sedatives, etc. Some alternative treatments may require a letter of medical necessity
from the patient’s attending physician.
Hint: Check your drugstore website as many have online FSA sections that are excellent sources of information!
Over-the-Counter
Medical Items
FSA
Complete FSA claim form and include:
Cash register receipt showing merchant name, date, product description and the dollar amount paid.
Note: Physician prescription is not required for items that are not a drug or medicine. Examples are bandages, birth control, braces &
supports, catheters, contact lens supplies & solutions, denture adhesives, diagnostic tests & monitors, elastic bandages & wraps, first aid
supplies, insulin & diabetic supplies, ostomy products, reading glasses, wheelchair, walkers, canes, etc.
Hint: Check your drugstore website as many have online FSA sections that are excellent sources of information!
If Not Covered
By Insurance
Complete FSA claim form and include an itemized statement clearly showing:
1. Provider name/address,
2. Date service was provided (not the date you paid for the service),
3. Patient name,
4. Description of service (eye exam, x-ray, crown); and,
5. Dollar amount you owe (regardless if paid).
Hint: Your health care provider may not automatically provide an itemized statement, so you may need to ask for it.
Complete FSA claim form and include:
Payment coupon for monthly appointment; or,
Itemized statement and payment receipt if claiming one upfront payment (if allowed under your plan).
Hint: Some employer plans have specific payment requirements. Check your plan for this information.
Dependent Care
(Work-related
Child or Elder
Daycare)
Complete FSA claim form and include:
Provider signature on the claim form; OR,
Itemized statement from provider showing:
1. Provider name/address,
2. Date the child/elder care services was provided,
Note: Do not submit for services that have not yet been provided or future dates of service. Submit for a full month
after the month has ended or submit for the previous week's expenses.
3. Name of dependent for whom the care was provided,
4.
Type of service (daycare, day camp, preschool, after-school care, etc.); and,
5. Dollar amount you owe.
Hint: Save time and paper by having your dependent care provider sign the claim form to certify the care was provided!
IRS rules are strict. Examples of unacceptable claim documentation are:
Cancelled checks
Credit card receipts
Statements that are not itemized and say "balance forward" or "previous balance due" or "paid on account"
Statements for service that has not yet been provided, i.e., future dates of service
Pre-treatment estimates of services to be provided in the future
Statements that do not include the date service was provided
Statements that do not include the description of service
Statements that do not include the provider name, patient name and dollar amount you owe
Hint: Just follow the guidelines above to ensure your claim is processed as quickly as possible.
KEEP YOUR ORIGINAL DOCUMENTATION FOR YOUR RECORDS, AND SUBMIT A LEGIBLE COPY WITH YOUR CLAIM!
Go Green!
Save the environment from unnecessary paper and receive communications and payment faster!
Here's how!
Eliminate paper mail! Sign up to receive notice of payments and account information via email or text alerts today!
Don't wait for a check in the mail! Sign up to have payment sent directly to a bank account of your choice!
Eliminate manual claim filing! File your claim online at www.asiflex.com for fastest service!
Have your dependent daycare provider sign the claim form! If you do this, no other paperwork or documentation is necessary!
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