New York State
BIP-DOC 09/17 4 311-328
2. any act by customs or other governmental authority whether involving Your consent or by confiscation
or requisition (except the Transportation Security Administration);
3. defective workmanship, normal wear and tear and gradual deterioration; or
4. fraud or abuse or illegal activity of any kind by or on behalf of the Covered Person.
Items Not Covered
This Plan does not cover:
1. cash or its equivalent, notes, accounts, bills, currency, deeds, food stamps or evidences of debt or
intangible property;
2. credit cards and other travel documents (including, but not limited to, passports and visas);
3. securities;
4. tickets and documents;
5. living plants and animals;
6. food, consumable and perishable items;
7. eyeglasses, sunglasses, and contact lenses; hearing aids, artificial teeth and limbs; prescription or non-
prescription drugs; or
8. property shipped as freight or shipped prior to the Covered Trip departure date.
V. CLAIMS PROCESS
If the Covered Person experiences a Loss for which You or the claimant believe a benefit is payable under
this Plan, You or the claimant must provide both Notice of Claim and Proof of Loss.
To insure prompt processing of the claim, report any damaged, stolen, or lost Baggage immediately following
the date of the Loss. Retain any receipts and damaged property (if applicable) until the claim process is
complete.
Notice of Claim
Notice of Claim should be provided to Us within thirty (30) days of the Loss. You or the claimant may contact
the Company by calling toll-free stateside 1-800-228-6855 or, if from overseas, by calling collect 1-303-273-
6498. You or the claimant may also write to Us at AMEX Assurance Company, PO Box 981553, El Paso,
TX 79998-9920.
Failure to provide Notice of Claim within thirty (30) days will not invalidate a claim or reduce any benefit
payment that may be found to be eligible, if it can be shown that Notice of Claim was provided as soon as
reasonably possible. At the time You or the claimant provides Us with Notice of Claim, We will assist with
completion of the Proof of Loss by providing instructions and/or documents, which You or the claimant may
have to complete and return to Us. You or the claimant are required to cooperate with Us and provide
documentation as requested by Us which is required and necessary to process Your claim and determine if
benefits are payable. No claim will be denied based upon Your or the claimant’s failure to provide notice
within such specified time, unless this failure operates to prejudice Our rights.
Claims for Loss of checked Baggage can be processed and paid only after the Common Carrier responsible
for the Loss has settled the claim against it. If the Common Carrier completely denies Your claim, there will
be no reimbursement for the Loss under this Plan unless the sole reason for denial is the specific exclusion
of a particular item under the Common Carrier’s contract of carriage.
Proof of Loss
If required, a claim form will be sent to You or the claimant after We receive notice of Loss. Written proof of
loss, which includes the signed claim form and all other requested documentation, must be received within
sixty (60) days after We have provided You or the claimant with instructions and/or a claim form in response
to Your or the claimant’s Notice of Claim, or the claim may be denied. The proof of loss must be sent to:
AMEX Assurance Company, PO Box 981553, El Paso, TX 79998-9920. If the required proof of loss and
other documentation is not received within sixty (60) days of Our request (except for documentation which
has not been furnished for reasons beyond Your or the claimant’s control), coverage may be denied. It is
Your or the claimant’s responsibility to provide all required documentation.