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Common Questions
I don’t want to miss or make a double payment, so how will I
know my automatic loan payments are about to begin?
Once we receive your completed “Automatic Recurring Transfers”
form we will send you a letter confirming the start date of your first
automatic payment. Please continue to make your payments until
you receive the automatic loan payment confirmation letter.
Can I schedule an additional automatic monthly payment to be
applied toward my loan’s principal?
Yes, by selecting the “Minimum monthly payment + additional $____”
option. You can elect to make additional payments to apply them
toward your principal balance. The additional dollar amount you
provide will not change until you notify us in writing.
What happens if I want to switch the account from which my
payments/deposits are being made?
For your automatic transfers to continue without interruption,
complete Part A of this form and turn it in at least 5 business days
before the scheduled transfer date.
What happens if there’s not enough money in my account
to cover the transfer?
If your account does not have enough money to cover the transfer,
you must make a manual payment as soon as possible. The manual
payment can be made by mail or at any American Savings Bank
branch. Payments made after the due date may incur a late fees.
How do I cancel my automatic transfers?
Complete Part B of this form, drop it off at any ASB branch or mail to:
American Savings Bank; Attn: ACH Services; PO Box 2300; Honolulu,
HI 96804-2300 at least 5 business days before the scheduled transfer
date.
Can I schedule automatic transfers online?
Yes, if you are an ASB Online Banking customer, scheduling transfers
online is quick and easy, see instructions on this page. Sorry, at this
time we do not offer online automatic payments to mortgage loans,
please complete an “Automatic Payments and Transfers” form. You
can also use our Online Banking service to change or cancel your
automatic transfers should your needs change in the future.
What if my scheduled transfer date falls on a weekend
or holiday?
Transfer dates that fall on a weekend or holiday will post on the
next business day.
Who can I contact if I have more questions?
Please call our Customer Banking Center during business hours at
(808) 627-6900 or toll-free (800) 272-2566 or stop by your nearest
ASB Branch.
Loan Payments were being automatically debited from a
decedent’s account. Will that continue?
Automatic payments made from a joint owned account, where the
joint owners remains liable for the debt under the loan will continue
without change. All other automatic payments may be disconnected
when we receive notification of the customer’s death.
It’s quick and easy to set up automatic transfers between
your ASB Accounts:
1. Log in to Online Banking and select Transactions.
2. Select Transfer Money.
3. Choose the account you want to transfer money from, the
account you want to transfer money to, the amount, and
the date you would like the transfer to occur.
4. Click on the "Make this a recurring transaction" checkbox
if you would like to schedule a recurring transfer. Next,
select the frequency and the start and end dates.
5. Click on the Transfer Funds button.
Automatic transfers from/to another financial institution:
1. Log in to Online Banking and select Transactions.
2. Click on the Add External Account.
3. You will need your account and routing number from your
other financial institution. These numbers can be located
towards the bottom of a paper check.
4. For security purposes, you will be asked to verify your
ownership of the external account via 2 small micro
deposits made to your account.
5. You should then receive micro deposits in approximately
3 business days deposited to the external account to show
the process has been initialized.
6. Once you see that you have received these deposits, go
to Transactions > Verify External Account to enter the
amounts and activate your external account.
Now you can transfer money between an ASB and
external account.
7. Select Transfer Money.
8. Choose the account you want to transfer money from, the
account you want to transfer money to, the amount, and
the date you would like the transfer to occur.
9. Click on the "Make this a recurring transaction" checkbox
if you would like to schedule a recurring transfer. Next,
select the frequency and the start and end dates.
10. Click on the Transfer Funds button.
Setting up Online Banking transfers:
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