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FCI Lender Services, Inc. 8180 East Kaiser Blvd. Anaheim Hills, CA 92808 Tel: (800) 931-2424 Fax: (714) 282-2429 NMLS# 4920 CA DRE# 01022780 www.trustfci.com
FCI Lender Services, Inc. (“FCI”) is committed to professional and courteous service to our customers. Our
Customer Service Department is an experienced group of men and women who are trained and dedicated to
answering your questions, addressing your concerns, and resolving any and all issues to your satisfaction. If
you have any complaints, please call us during our regular business hours at (800) 931-2424 ext. 651, Mon -
Fri, 8:00 a.m. - 5:00 p.m., PT.
OREGON CONSUMERS ONLY: The Director of the Department of Consumer and Business Services
prescribes by rule. Residential mortgage loan servicers are regulated by the Oregon Division of Financial
Regulation. To file a complaint, call (888) 877-4894 or visit http://dfr.oregon.gov. You can also submit a
completed form complaint by email to email@example.com, by mail to PO Box 14480 Salem, OR
97309-0405, or by fax to 503-947-7862.
PENNSYLVANIA CONSUMERS ONLY: The lender retains a security interest in your residential real estate
whenever the security interest has not been released.
COLORADO CONSUMERS ONLY: FCI Lender Services, Inc.'s Agent in Colorado is Cogency Global Inc., 7700
E. Arapahoe Road, Suite 220, Centennial, Colorado 80112; PH: 303-309-3839.
TEXAS CONSUMERS ONLY: COMPLAINTS REGARDING THE SERVICING OF YOUR MORTGAGE SHOULD BE
SENT TO THE DEPARTMENT OF SAVINGS AND MORTGAGE LENDING, 2601 NORTH LAMAR, SUITE 201,
AUSTIN, TX 78705. A TOLL-FREE CONSUMER HOTLINE IS AVAILABLE AT 877-276-5550. A complaint form
and instructions may be downloaded and printed from the Department's website located
at www.sml.texas.gov or obtained from the department upon request by mail at the address above, by
telephone at its toll-free consumer hotline listed above, or by email at firstname.lastname@example.org.
MASSACHUSETTS CONSUMERS ONLY: NOTICE OF IMPORTANT RIGHTS YOU HAVE THE RIGHT TO MAKE A
WRITTEN OR ORAL REQUEST THAT TELEPHONE CALLS REGARDING YOUR DEBT NOT BE MADE TO YOU AT
YOUR PLACE OF EMPLOYMENT. ANY SUCH ORAL REQUEST WILL BE VALID FOR ONLY TEN DAYS UNLESS YOU
PROVIDE WRITTEN CONFIRMATION OF THE REQUEST POSTMARKED OR DELIVERED WITHIN SEVEN DAYS OF
SUCH REQUEST. YOU MAY TERMINATE THIS REQUEST BY WRITING TO THE CREDITOR.
NEW YORK CONSUMERS ONLY: FCI Lender Services, Inc. (“FCI”) is registered with the Superintendent of
the New York State Department of Financial Services (NMLS #4920). You may obtain information about how
to file a complaint about FCI with the New York State Department of Financial Services, by visiting the
Department's website at www.dfs.ny.gov or by calling the Department at 800-342-3736.
IMPORTANT NOTICE: IF YOU OR YOUR ACCOUNT ARE SUBJECT TO PENDING BANKRUPTCY
PROCEEDINGS, OR IF YOU RECEIVED A BANKRUPTCY DISCHARGE ON THIS DEBT, THIS
STATEMENT IS FOR INFORMATIONAL PURPOSES ONLY AND IS NOT AN ATTEMPT TO COLLECT A
DEBT. IF YOU ARE NOT IN BANKRUPTCY OR DISCHARGED OF THIS DEBT, BE ADVISED THAT FCI IS
A DEBT COLLECTOR AND IS ATTEMPTING TO COLLECT A DEBT. ANY INFORMATION OBTAINED
WILL BE USED FOR THAT PURPOSE.