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Cisco Academy Support & Training Center
7400 York Road
Suite 206
Towson, MD 21204
Cisco Academy Support Center Service Agreement, 2019-2020
This Support Center Service Agreement (this “Agreement”) is entered into by and
between Towson University on behalf of its Cisco Academy Support Center and Cisco
Academy Instructor Training Center during the Term (as further described below).
Cisco Academy / School System
Authorized signature
Academy Contact Name
Date
Towson University Academy Support Center
Cisco Academy Support and Training Center
Authorized signature
Roberta K. Laur, Associate Vice President for Outreach
Academy Contact Name
Date
July 1, 2019
Effective Date
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Cisco Academy Support & Training Center
7400 York Road
Suite 206
Towson, MD 21204
Any questions or inquiries regarding this Agreement please contact the Cisco Training and Support
Manager, Iris Kutch at ikutch@towson.edu or 410-704-6565.
Term
The term of this Agreement shall be one (1) year, commencing upon the Effective Date and
terminating on June 30, 2020 (the “Term”), unless earlier terminated in accordance with this
Agreement. The parties may revise or modify this Agreement by a written amendment signed by
authorized representatives of both parties.
This Agreement may be terminated if any of the following events occur: (i) for convenience by either
party upon sixty (60) days written notice to the other party; or (ii) either party materially breaches
this Agreement, and the non-breaching party provides the breaching party with thirty (30) days
advance written notice of termination and such breach is not remedied within such thirty (30) day
period.
General Terms
1. The purpose of this Agreement is to establish a collaboration between the Cisco Academy
(CA) and the Towson University Academy Support Center (ASC) to provide operational
support to the CA in a relevant format via email, phone, web, and in-person.
2. The CA shall be responsible for paying the annual Service Agreement fee of $695, due within
30 days of receipt of invoice. Payment shall be made by check, purchase order or credit card
payment.
3. Instructor training registrations received before a fully executed Agreement has been
received will be subject to non-ASC rates.
4. Instructors who register for training classes will be responsible for reading and understanding
the ITC Agreement that confirms acknowledgement of enrollment by a supervisor. It also
confirms acknowledgement of the class cancellation policy. This form must be signed by both
the instructor and their supervisor in order to complete enrollment.
ASC’s Obligations
1. Assist the CA with new instructor training.
2. Be the first point of contact for Cisco Academy Support.
3. Provide NetAcad Orientation to CA staff.
4. Assist CA in classroom setup and equipment option recommendations.
5. Assist CA with navigation on the NetAcad.com website and other Cisco Systems resources.
6. Relay critical communications, newsletters and opportunities to CA from Cisco Systems.
7. Assist CA with required reporting and statistics.
8. Provide relevant professional development training at a reduced rate to all ASC members.
9. Assist CA with facilitating industry certification testing.
10. Assist CA in maintaining and renewing annual Service Agreement.
Disclaimers
1. No direct service for equipment, infrastructure, and software that are under the direct
supervision and/or responsibility of school/ district support personnel will be provided.
2. Purchase and handling of vouchers is the responsibility of the CA.
CA’s Obligations
1. Execute this agreement and email to Iris Kutch ikutch@towson.edu.
Cisco Academy Support & Training Center
7400 York Road
Suite 206
Towson, MD 21204
Any questions or inquiries regarding this Agreement please contact the Cisco Training and Support
Manager, Iris Kutch at ikutch@towson.edu or 410-704-6565.
2. Appoint a CA contact who will be the primary point of contact with the ASC and for
maintaining compliance with this Agreement.
3. Add the ASC manager as a user to the CA on the NetAcad.com website, and assign the role of
ASC Academy Specialist.
4. Make a best effort to obtain support from the ASC and allow 24 hours for a reply.
CA Financial Obligations
1. An invoice will be generated upon receipt of the signed Agreement. Training invoices will be
generated when an instructor registers for training. Payment for all invoices is due within 30
days of the invoice date.
2. $25 late collection fee will be assessed when an account becomes delinquent and deemed
uncollectable requiring referral to the Central Collection Unit of the State of Maryland. If a
collection agency is involved, an additional fee not to exceed 20% of the balance amount will
be assessed.
3. A penalty fee of $50 will be assessed on any check returned unpaid by the bank.
Towson Website Information
Use the Towson University Academy Support Center website to view service Agreement,
register for classes and pay fees online at:
http://continuingeducation.towson.edu/teacher-education/cisco-academy/
Towson ASC Refund Policy
Classes may be canceled, and a full refund issued, when written notification is provided up to five
business days before the first day of class. No refunds will be provided beyond that time.
Academy Suspension
CAs failing to pay the Service Agreement Fee and/or training invoices within thirty (30) days of receipt
of invoice, will be subject to CA suspension and will not be reinstated until all outstanding and current
fees are paid.
Instructors of suspended academies will be charged the non-CA price for training classes.
Cisco Academy Support & Training Center
7400 York Road
Suite 206
Towson, MD 21204
Any questions or inquiries regarding this Agreement please contact the Cisco Training and Support
Manager, Iris Kutch at ikutch@towson.edu or 410-704-6565.
Instructor Training Center (ITC) Services
Towson University Cisco Academy Support & Training Center provides extensive instructor training and
professional development opportunities. New instructor training is required for each NetAcad class that
leads to an industry certification.
New Instructor Training
Industry
Certification
Course
Length (Days)
Non-ASC
Price
In Class /
Blended
NOTE: For all training classes we require a four-person minimum to conduct the class. If we are not able to reach
four enrollments, the class will be rescheduled.
NOTE: Blended training consist of both online sessions, in WebEx format, and in-person sessions.
IT Essentials
CompTIA A+
5
$895
$1045
CCNA1: Introduction to Networks
CCENT
5
$895
$1045
CCNA2: Routing and Switching Essentials
CCENT
5
$895
$1045
CCNA3: Scaling Networks
CCNA
5
$895
$1045
CCNA4: Connecting Networks
CCNA
5
$895
$1045
CCNA Security
IINS
5
$895
$1045
CCNA Cybersecurity Operations
SECOPS/SOC
7
$1225
$1445
CCNP ROUTE
CCNP
Self-paced
$895
$1045
CCNP SWITCH
CCNP
Self-paced
$895
$1045
CCNP TSHOOT
CCNP
Self-paced
$895
$1045
New Instructor Training
Required
Certification
Course
Length
(Hours)
ASC Price
Non-ASC
Price
Fast Track
This is a 1 day, in person, skills-based assessment (SBA) for instructors with a valid, current industry certification,
work experience and teaching experience. Classes are scheduled upon request.
IT Essentials IFT – Accredit IT Essentials
CompTIA A+
4 – 6 hrs
$895
CCENT IFT – Accredit Intro to Networks & Routing and Switching
Essentials
CCENT
4 – 6 hrs
$895
CCNA IFT – Accredit all 4 courses
CCNA
4 – 6 hrs
$895
CCNA Security – Accredit CCNA Security
CCNA Security
4 – 6 hrs
$895
CCNP IFT – Accredit CCNP ROUTE
CCNP
4 – 6 hrs
$895
CCNP IFT – Accredit CCNP SWITCH
CCNP
4 – 6 hrs
$895
CCNP IFT – Accredit CCNP TSHOOT
CCNP
4 – 6 hrs
$895
CCNA Cybersecurity Operations
SECOPS/SOC
8 – 10 hrs
$1090
Additional Professional Development
1
Course
Length
(Days)
Non-ASC
Price
1
There is a four-person minimum enrollment required.
A+ Boot Camp for Instructors
4
$895
CCENT Boot Camp for Instructors
4
$895
CCNA Routing & Switching: Methods & Best Practices
4
$895
Security+ for Instructors
5
$1045
NDG: Linux Essentials
5
$1045
PCAP: Programming Essentials in Python
5
$1045
Cybersecurity Essentials
4
$895
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Completed 2 March 2020

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