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ArizonaDepartmentofInsurance
SURPRISEOUT‐OF‐NETWORKBILLINGDISPUTERESOLUTIONREQUEST
REQUESTFORINFORMATIONFROMTHEHEALTHCAREPROVIDER
TheArizonaDepartmentofInsurancereceivedarequestfor
arbitrationforasurpriseout‐of‐networkbill.Failureto
respondtothisrequestwithin15calendardayswillcause
therequesttobedeemedeligibleforarbitration.
ADOICase#: NoticeDate:
InsurerNAIC#: InsurerName:
Insured’sName: MemberIDNumber: GroupNumber:
Patient’sName: DateofBirth: RelationshiptoInsured:
Whoisrepresentingtheproviderinthisdisputecase?Theselectedrepresentative[A]willreceive
notificationsaboutthestatusofthebillingdispute;[B]musttimelyfulfillstepssetforthinArizonalaw
topreventarequestfrombeingdeemedeligibleforarbitrationandtopreventtheproviderfrom
havingtopaytheentirecostsofarbitration,and[C]hasthefullauthoritytoactonbehalfofthe
providerinthismatterandtobindtheproviderlegallyandfinanciallyconcerningthismatter.
HealthcareProvider/SelfBillingCompany AuthorizedRepresentative
ProviderName: Phone: E
mail:
NameofProviderGroup(ifpartoftheaddress):
MailingAddressforProvider: City: State: ZIPCode:
NameofProvider’sBillingCompany: BillingCompanyContactPerson’sName:
Phone: Email:
MailingAddressforBillingCompany: City: State: ZIPCode:
NameofProvider’sAuthorizedRepresentative: BusinessName(ifpartofmailingaddress):
Phone: Email:
MailingAddressforAuthorizedRepresentative: City: State: ZIPCode:
Clear Form
As part of the response to this Request for Information, you must upload a document signed by the provider
giving the representative authority to legally and financially bind the provider in this matter.
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HealthcareServiceDate: $BilledbyPro
vider: $PaidbyInsurer:
EnrolleeCopayment$: Coinsurance$: Deductible$: $PaidbyEnrollee:
UnpaidCost‐sharing: Hastheenrolleearrangedinwritingtopaytheunpaidcost‐sharingamount?
WhichStateofArizonaagency,boardorcommissionissuedyou
thelicensetoprovidethetypeofhealthcareserviceyou
providedrelatingthisbillingdisputecase?
License#: Type/ClassofLicense: Dateissued: Expirationdate:
InwhatArizonacountywerehealthcareservicesprovided?
Weretheservicesprovidedinacontractednetworkfacility?
Yes No
Inwhattypeoffacilitywasthehealthcareserviceprovided:
HospitalOutpatientsurgicalcenterLaboratoryDiagnosticimagingcenter
UrgentcareOther:____________________________________________________
Wastheprovidercontractedwiththehealthinsureronthedatethe
healthcareservicewasprovided?
Yes No
Weretheserviceseither“emergencyservices”orhealthcareservices
directlyrelatedtoanemergencyprovidedduringaninpatient
admission?
PerArizonaRevisedStatute§20‐2801(3):“"Emergencyservices"means
healthcareservicesthatareprovidedtoanenrolleeinalicensedhospitalemergency
facilitybyaprovideraftertherecentonsetofamedicalconditionthatmanifestsitself
bysymptomsofsufficientseveritythattheabsenceofimmediatemedicalattention
couldreasonablybeexpectedtoresultinanyofthefollowing:(a)Seriousjeopardyto
thepatient'shealth,(b)Seriousimpairmenttobodilyfunctions,(c)Seriousdysfunction
ofanybodilyorganorpart.”
Yes No
DidyouprovideanoticetotheenrolleeinaccordancewithA.R.S.§20‐
3113(A)(2)thatprovidedallthefollowinginformation?
Thenameofthehealthcareproviderandnoticethatthe
providerisnotacontractedprovider,
Theestimatedcostthattheproviderwouldbillforthe
healthcareservice,
Noticethattheenrolleeisnotrequiredtosignthenoticeto
receivethehealthcareservice,and
Noticethatbysigningthenotice,enrolleewaivestherightto
arbitrationforthebill.
Yes No
Case # | Provider:
Provider bill less insurer payment less cost-sharing IS LESS THAN $1,000:
$ 0.00
$ 0.00
Maricopa
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Isahealthcareappealcurrentlypendingonthehealthcareservices
thatarethesubjectofthesurprisebill?
Yes
No/Unknown
Wasahealthcareappealpreviouslydecidedforthehealthcare
servicesthatarethesubjectofthesurprisebill?
Yes No/Unknown
Iftheresponsetothepreviousquestionwas“Yes,”onwhat
datesweretheappealsubmittedanddecidedbytheinsurer?
Submitted
(mm/dd/yyyy)
Decided
(mm/dd/yyyy)
IfthehealthcareappealwassubmittedtotheDepartmentof
Insurance,whenwastheappealsubmittedanddecided?
Submitted
(mm/dd/yyyy)
Decided
(mm/dd/yyyy)
Didtheenrolleeinstituteacivillawsuitorotherlegalactionagainstthe
insurerorhealthcareproviderrelatedtothesurpriseout‐of‐network
billorthehealthcareservicesprovided?
Yes
No/Unknown
UPLOADALLTHEFOLLOWINGDOCUMENTSINTOTHESURPRISEOUT‐OF‐NETWORKBILLING
DISPUTERESOLUTIONSYSTEMathttps://azinsurance.online/soonbdrs
AfullycompletedandsavedversionofthisRequestForInformationform.
Acopyofthebill(s),statement(s)andcorrespondenceissuedtotheenrolleeasitrelatesto
theamountsowed.
Ifthehealthcareservicewasnotprovidedfor,ordirectlyrelatedto,emergencyservices,you
mustprovideacopyofthewritten,dateddisclosurethatyouprovidedtotheenrolleethat:
o statesthenameofthehealthcareproviderandthattheproviderisnotacontracted
provider,
o providestheestimatedcostthattheproviderwouldbillforthehealthcareservice,
o providesnoticethattheenrolleeisnotrequiredtosignthenoticetoreceivethe
healthcareservice,andthatbysigningthenotice,enrolleewaivestherightto
arbitrationforthebill.
Iftheenrolleesignedthedisclosurenotice,youmustprovideacopyofthesignednotice.
Acopyofeachexplanationofpayments(EOP)youreceivedfromtheenrollee’shealth
insurerthatpertainstothisbillingdisputecase.
Ifthehealthcareproviderisbeingrepresentedbytheprovider’sbillingcompanyorbyan
authorizedrepresentative,adocumentsignedbytheprovidergivingtherepresentativethe
authoritytol
egallyandfinanciallybindtheproviderinthismatter.
QUESTIONS?Seeifthea
nswerisonourwebsiteathttps://insurance.az.gov/soonbdr,andifnot,send
e‐mailtosoonbdr@azinsurance.gov,orcallourSurpriseOut‐of‐NetworkBillingDisputeResolution
Teamat(602)364‐2399.
Case # | Provider: