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7. Provider registration requirement
Objectives
1. It is a requirement of registration with WorkSafe as a provider of
services that the Provider complies with WorkSafe’s registration
requirements as set out in this application and the WorkSafe Victoria
Provider Registration Requirements at worksafe.vic.gov.au
Definitions
2. “Provider” means a provider of services and includes a body
corporate, sole trader or a partnership as registered with WorkSafe in
accordance with Victorian workers compensation legislation (the
legislation).
3. “Services” means services to or for workers approved by WorkSafe
and for which the reasonable costs of such services are payable by
WorkSafe and WorkSafe Agents as compensation to workers with an
accepted claim for a work-related injury or illness in accordance with
the legislation.
Insurance
4. The Provider must maintain at all times insurance coverage
appropriate to the level of risk of the services they provide.
Minimum requirements for certain providers are detailed in the
WorkSafe Victoria Provider Registration Requirements at
worksafe.vic.gov.au
5. For those services with minimum requirements, Providers must
immediately notify WorkSafe should the Provider cease to have the
required insurance(s). The Provider acknowledges that cessation of
insurance(s) may result in WorkSafe registration as a Provider being
withdrawn.
Confidentiality and privacy
6. The Provider and its sta must respect the confidentiality of workers
at all times.
7. The Provider acknowledges that it is an oence to use information
obtained under or pursuant to the legislation except as authorised.
8. The Provider must comply with the obligations imposed under the
Information Privacy Act 2000 and the Health Records Act 2001 and
such reasonable policies or directions relating to the collection, use,
disclosure, storage, transfer or handling of personal or health
information of workers as are notified by WorkSafe to the Provider from
time to time.
Standard of provider facilities
9. The Provider must comply with all relevant occupational health and
safety laws, including for Victorian workplaces, the Occupational
Health and Safety Act 2004 and Regulations.
10. The Provider must provide a fully equipped and easily accessible
first aid kit in a prominent location of the facility and ensure that all sta
members know its location and are appropriately qualified in its use.
11. The Provider must ensure that all equipment used or proposed to be
used by a worker:
a. is mechanically sound, and is installed and operated in accordance
with the manufacturer’s instructions and standards; and
b. is serviced as required to ensure continued user safety.
12. The Provider must ensure that the Provider and its sta can
adequately instruct workers in the safe and proper use of equipment.
13. The Provider must ensure that all areas used to provide services to
workers have adequate safe working space and that user numbers do
not hinder the safe and eective use of equipment.
14. The Provider must ensure that all wet areas used by workers are
cleaned frequently and regularly in order to maintain a high standard of
safety.
Assessment criteria
15. The Provider and all relevant sta (as applicable) must satisfy the
relevant WorkSafe provider requirements as specified in the WorkSafe
Victoria Provider Registration Requirements on WorkSafe’s website at
worksafe.vic.gov.au
Remuneration and billing
16. Invoices of the Provider must be accurate and capable of being
substantiated by WorkSafe or WorkSafe Agents on demand.
17. Invoices must be submitted by the Provider in a manner consistent
with established billing processes as advised by WorkSafe or its
WorkSafe Agents from time to time.
18. The Provider acknowledges that WorkSafe and WorkSafe Agents
are liable only for payment of the reasonable costs of services provided
to workers with accepted compensation claims for work-related
injuries or illnesses in accordance with the legislation, which may not
mean the full costs of the service. The Provider must clearly advise a
worker of, and seek agreement from the worker for, any gap between
what the Provider charges for services and what WorkSafe can pay as
the reasonable costs of the services.
19. Services paid to the provider must be able to be supported by
clinical records, case notes and/or attendance records.
20. The provider may be required to undergo an audit of payments
made to him/her for services provided to injured workers as part of
WorkSafe’s Billing Review Program at any time.
Provider Conduct
21. The Provider must not submit invoices for services not directly
related to a worker’s work-related injury or illness. The Provider
acknowledges that it is an oence to obtain or attempt to obtain
fraudulently any payment or to provide false or misleading information
under the legislation.
22. The Provider must maintain at all times the applicable Board
registration or eligibility for professional association membership for
the services they are registered to provide, as detailed in the WorkSafe
Victoria Provider Registration Requirements on WorkSafe’s website at
worksafe.vic.gov.au
23. Providers must immediately notify WorkSafe should they cease to
have the applicable Board registration or eligibility for Professional
Association membership. The Provider acknowledges cessation of
Board registration or eligibility for Professional Association membership
may result in WorkSafe registration as a Provider being withdrawn.
24. The Provider acknowledges that should:
a. the Provider fail to comply with any part of the Provider
Registration Requirements;
b. WorkSafe reasonably suspect that an oence against Victorian
workers compensation legislation or the Crimes Act 1958 in connection
with a worker’s claim for compensation has been committed or the
Provider be convicted or found guilty by a court of such an oence;
and/or
c. WorkSafe be concerned about the adequacy, appropriateness or
frequency of any services provided.