Applicant/Client Appeal Procedure
A client who is denied or received a reduction of services or benefits has the right to file a written
appeal by following these procedures. Determination of client services or benefits are made based on
a review of program policies, procedures and the required official documentation.
Step 1 – Client
• A client has ten (10) working days from the date of receipt of a decision to submit a written appeal
to the Program Supervisor or his/her designee.
• A client outside of Juneau must have their written appeal postmarked within ten (10) working
days from the date of receipt of a decision.
• A client may request another person to be present at meetings or interviews. The client must
notify the Program Manager or designee who this person is, contact information, and their role.
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Step 2 – Program Director/Manager
• The Program Director/Manager or his/her designee, in consultation with subordinate staff, will
make every effort to review documentation and make a decision in the shortest amount of time
possible and not to exceed five (5) working days from the date of receipt of the appeal.
• A client not satisfied with the department or program’s decision may submit a written request
within five (5) working days from the date of receipt of the decision to the Program Compliance
Manager or his/her designee to have their appeal reviewed by the Appeals Committee.
Step 3 - Appeals Committee
• A client must complete Step 1 before the Program Compliance Manager will consider a
referral to the Appeals Committee.
• The Appeals Committee will review appeals within five (5) working days of receipt.
• The client will be notified of the Appeals Committee's decision within one (2) working days after
the date of its meeting.
• All decisions of the Appeals Committee are final.
Step 4 - Appeals WIA/WIOA Clients
• Only applies to clients applying for WIA/WIOA funds. Questions about our complaints alleging
a violation of the nondiscrimination provisions of WIA 181 may be directed or mailed directly to
the Director, Civil Rights Center, U.S. Department of Labor, Room N-4123, 200 Constitution
Avenue, NW, Washington, D.C. 20210 for processing.
Applicant Signature Date
Applicant Signature Date
Parent/Guardian Signature (if applicable) Date
Central Council
Tlingit & Haida Indian Tribes of Alaska
Employment and Training Department
320 W. Willoughby Ave., Suite 300
Juneau, Alaska 99801
800-586-1432 • 586-1432 • FAX 887-333-3449
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