Application for
MetroAccess Door-to-Door Paratransit
Service
For People with Disabilities
DO NOT MAIL OR FAX APPLICATION
Transit Accessibility Center
600 5th Street, NW Washington, DC 20001
(Between Chinatown/Gallery Place and Judiciary Square Metro Stations)
(202) 962-2700 & select option #5 TTY (202) 962-2033
All Assessments are by Appointment Only
Thank you for your interest in Metro services for people with disabilities. The following services are
available based on Metro’s determination of your eligibility:
(A) Reduced Fare Program for People with Disabilities – Eligible people with disabilities travel on
accessible Metrobus and Metrorail for half the regular (rush hour) fare at all times. This program is
available for people with disabilities who use the accessible Metrobus and Metrorail system as their
primary travel option. For more information on the Reduced Fare program or to obtain an application
please visit our website at http://www.wmata.com/service/accessibility/transit-accessibility.cfm
under the section titled “Eligibility for the Reduced Fare (half fare) program” or call (202) 962-2700 and
select option 1 from the phone menu.
(B) MetroAccess – Door-to-door, shared ride public paratransit is a service for people with disabilities
who are unable to use regular accessible Metrobus and Metrorail public transportation for some or
all of their public transportation due to a disability. The Americans with Disabilities Act (ADA) outlines
specific criteria to determine eligibility for paratransit service and an application and in-person
assessment is required. MetroAccess operates throughout the metropolitan area where there is
regular bus and/or rail service. Service is provided in Washington, DC; Montgomery County and Prince
George’s County in Maryland; Arlington County, Fairfax County, City of Alexandria, City of Fairfax, and
City of Falls Church in Virginia.
To apply for this service you and your healthcare provider must complete this application. Please read
and follow the instructions on Page 2.
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Instructions
Step 1: Read the entire application and complete Part A.
Step 2: Read Accessible Transportation Options for People with Disabilities and Senior Citizens in the
Washington, DC Metropolitan Area, included with this application packet or also available at
http://www.wmata.com/service/accessibility/upload/Accessible_Transportation_Options.pdf
Step 3: Take the entire application to a healthcare provider holding active licensure or credentials
in the area of your disability to complete Part B. One of the following health care providers
must certify the application: Physician, Physician’s Assistant, Certified Nurse Practitioner,
Optometrist (visual disabilities only), Podiatrist (disabilities of the foot and ankle only) or,
Licensed Clinical Psychologist (Psychiatric disabilities only). It is your responsibility to ensure
the original signed and completed application is received by the Metro Transit Accessibility
Center on the day of your appointment.
Step 4:
Upon completion of the application, call 202-962-2700 and select option 5, (TTY 202-962-2033)
to conduct a pre-assessment interview. At that time, a determination will be made as to the
type of appointment and/or assessment that will be required, and an appointment will be made
for you. Please have your completed application at hand when you call. Also ensure you
contact the office within 60 days of the date of the healthcare provider’s signature. Applications
more than 60 days old will not be accepted. You will be instructed to bring your completed
original application with you to the appointment.
Do not mail or fax the application.
NOTE: We require 24 hours notice if you need to cancel your appointment, except in case of
a verified emergency. If you miss or cancel 2 appointments you will be required to complete a
new application and be required to wait 120 days to reapply.
Copies, faxes, and scans will not be accepted. Applications with missing information will not be
accepted and will be returned to the applicant without processing. Applications that are mailed
will be returned to the applicant with instructions to contact the Transit Accessibility Center.
Step 5: Metro will determine your eligibility based on how your disability impacts your functional
abilities to use the accessible Metrobus and Metrorail public transportation system.
Financial need is not a criterion for MetroAccess eligibility. All assessments take place at
the Metro Transit Accessibility Center. If you use a mobility aid, please bring it with you to
the assessment. If transportation is needed, advise the Metro Transit Accessibility Center
representative at the time of your telephone interview.
If you have questions or need additional information, please contact the Metro Transit
Accessibility Center at 202-962-2700 and select option 5, TTY 202-962-2033 or e-mail
eligibility@wmata.com. Please do not bring children to the appointment unless the child is
the applicant. Please note that the minimum age to apply for the service is 5 years old. The
office is open Monday, Wednesday - Friday from 8:00 AM - 4:00 PM, and Tuesday, 8:00 AM to
2:30 PM. Hours are subject to change without notice so please call in advance. Phone lines
open at 8:30 on all days.
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q I am a current MetroAccess customer.
MetroAccess ID Card #
q I am a current Reduced Fare customer.
Reduced Fare ID Card #
q I have access to the internet and/or have an email account.
Part A: APPLICANT INFORMATION AND RELEA SE (Copies, faxes or scans will not be accepted)
Last First Middle Initial
Street Address: Apartment #:
City State Zip: County or City:
Gender: q Male
q Female
Date of Birth: E-mail:
Primary phone number: q Home q Cell Phone q Work
Secondary phone number: q Home q Cell Phone q Work
In case of an emergency, who should be notified?
Name:
Relationship: Phone:
Mobility Devices: Do you require the use of a mobility device when traveling? q Yes q No
Check all that apply: q Manual Wheelchair q Support Cane q Portable Oxygen q Crutches
q Power Wheelchair or Scooter up to 48” x 30” and no more than 800 pounds when occupied q Walker
q White Cane(for visually impaired) q Other:
Do you use a service animal? q Yes q No q Sometimes
If yes, please describe the type of animal and what service(s) the animal was trained to perform:
I certify that all information contained in part A of this application were completed by me
or my appointed representative and are true.
Original Signature of Applicant: Date:
(Under 18, Signature of Parent or Guardian)
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AUTHORIZATION TO HELP ME APPLY FOR METROACCESS SERVICES
Please complete the authorization below if you are providing legal authority to another party to complete this
application and act as your agent in the processing of this application.
** This form is only to be used when an applicant is not able to otherwise give consent
for assistance and information sharing.
Applicant’s Name
Applicant’s Address
I would like to apply for MetroAccess door to door paratransit service.
I am appointing ________________________ to help me apply for MetroAccess service. For this purpose only,
he or she has the authority to act on my behalf, including scheduling appointments, completing paperwork, and
providing information about me to WMATA (Metro), so long as it relates to my application for MetroAccess service.
Metro may release any information it has about me upon request, to this person, including health care information,
so long as it relates to my application for services. For this purpose only, my agent may request, receive, and
review any information, oral or written, regarding my physical or mental health, including but not limited to,
medical and hospital records and other protected health information, and consent to disclosure of this information.
For all purposes related to this document, my agent is my personal representative under the Health Insurance
Portability and Accountability Act (HIPAA) and is entitled to request, receive, and review protected health information:
any information, oral or written, regarding my physical or mental health, including but not limited to medical and
hospital records, and other protected health information. My agent may also consent to disclosure of this information.
This agreement expires: (Select one from options below.)
q At the end of my appointment on ________________________________ ; or
q At the end of my MetroAccess certification process; or
q At the end of my MetroAccess certification and any applicable appeal process.
In any event, this agreement would expire no later than one year from when it is signed. I can cancel this agreement at
any time by telling the person and calling Metro to inform them that this authorization is no longer valid.
Signature Date
Printed Name
I, ____________________________________, agree to help _______________________________ with
(Agent’s Name) (Applicant’s Name)
his/her application for MetroAccess services. Either I, or another person from my organization, will
come with the applicant to their eligibility appointment and assist him/her.
Signature Date
Printed Name
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Part B: HEALTH CARE PROVIDER CERTIFICATION
A healthcare provider holding active licensure or credentials in the area of the applicant’s disability or the
applicant’s primary care provider as outlined on page 2 must complete Part B.
Your patient has requested eligibility for MetroAccess services. MetroAccess is a door-to-door, shared ride
paratransit service for people whose disability(ies) prevent them from riding the fixed route accessible system,
all or part of the time. As the applicant’s healthcare provider you are uniquely qualified to clarify his or her
functional abilities and limitations to ride the Metro’s accessible bus and rail system. In order to determine this
applicant’s functional abilities we require that you, the healthcare provider (not the applicant), complete and
certify all of the following sections. Please detail how the applicant’s disability(ies) impact their ability to board,
navigate and travel independently on the accessible fixed route system. Please be as specific as possible
Applicant’s HIPAA Authorization:
I _____________________________________ authorize the healthcare provider completing this application
to release to the Washington Metropolitan Area Transit Authority (Metro) any protected health information about
my disability in order to verify my eligibility for Metro Services for People with Disabilities. I also authorize the
release of further information should it be needed for this application for a period of 60 days from the date of my
signature on part A of this application.
_____________________________________ (Applicant’s name) is being referred for a brief functional
assessment to determine eligibility for Metro services for people with disabilities.
1. Name of Health Care Provider: (Please print)
2. Phone:
3. License Number/State Issued:
4. Street Address & Suite #:
5. City, State, Zip:
6. Specialization:
7. Written Diagnosis(es) and ICD-9CM and/or DSM Code(s):
8. HYPERTENSION: Eligibility for service is determined by a functional assessment, which is conducted
by a certified/licensed therapist with the Transit Accessibility Center. Applicants may be required to
walk/travel up to 1/2 mile. In order to ensure the safety of the applicant, a blood pressure (B/P) reading
is taken prior to starting the assessment. If the applicant’s resting B/P is 160/100 or higher, the
assessment will be suspended pending certification by the health care provider that the applicant can
complete the assessment. If you are currently treating the applicant for hypertension and certify that he/
she is cleared to complete the functional assessment, we may proceed without referring the applicant
back to you for evaluation and certification.
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9. Are you currently treating this applicant for Hypertension? q Yes q No
10. Applicant can complete the assessment as described above if B/P does not go above a reading of:
11. If applicant has a seizure disorder or epilepsy have they had a tonic-clonic seizure within the past 4
months? q Yes q No q N/A
12. Does the applicant require a Personal Care Attendant (PCA) when traveling on public transportation?
q Yes q No
13.
Does the applicant require any of the following mobility aids listed in question 14? q Yes q No
14. Check all that apply: q Manual Wheelchair q Support Cane q Portable Oxygen
Power Wheelchair or Scooter q Crutches q Walker q White Cane (visually impaired)
q Other:
15.
What is the expected duration of the disability? (Please initial appropriate box)
q Short-Term: Conditions that last at least 90 days, but are likely to improve within one year.
q Long-Term: Conditions with absolutely little expectation of improvement
16.
Does this applicant’s disability(ies) prevent him/her from independently using the accessible Metrobus
and Metrorail system? q Yes q No
If yes, HOW does the disability or health condition impact the applicant’s ability to travel independently
from one location to another on the accessible Metrobus and Metrorail system?
17.
If this applicant is currently on medication(s), will the side effects of this significantly reduce or hinder
his/her ability to independently ride the accessible Metrobus and Metrorail system?
q Yes q No N/A
If you selected yes for this question, please explain how the side effects would hinder this applicant’s
ability to use the accessible fixed route bus and rail system:
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ENVIRONMENTAL ISSUES THAT AFFECT THE APPLICANT
Based on the applicant’s disability(ies), please tell us if following environmental factors affect his/her
ability to ride Metro’s accessible bus and rail system.
18. Would extremes in temperature affect this applicant’s ability to ride the accessible Metrobus or Metrorail?
q Yes q No
If yes, please explain the effect and the extent of the limitation(s)
19
. Would ice and/or snow affect this applicant’s ability to ride accessible Metrobus or Metrorail system?
q Yes q No
If yes please explain the effect and the extent of the limitation(s)
20.
Would poor air quality affect this applicant’s ability to ride Metrobus or Metrorail? Yes No If
yes please explain the effect and the extent of the limitation(s). NOTE: If applicant suffers from Asthma,
please indicate if the applicant has been on systemic medication for the immediate past 6 months OR
has been required to use fast acting inhalers for three or more episodes per week for the immediate past
six months
21.
In your medical opinion what other factors related to the applicant’s disability(ies) affect his/her ability to
ride the accessible Metrobus or Metrorail?
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HEALTH CARE PROVIDER SIGNATURE PAGE
I certify that I have completed the questions in Part B and that the information provided is correct.
Original Signature of Physician/Healthcare Provider
(Note: Must be original hand signature, not signature stamp)
Printed Name Date:
False certification may be reported to the licensing agency under District of Columbia Code Annotated,
Section 2-3305.15, Code of Virginia 54. 1-2915, or Maryland Health Occupations Code Annotated
14-404 or appropriate code for state of license. Metro reserves the right to: (1) verify the validity of
the license of the health care provider providing the certification, (2) make the final determination on
an applicant’s eligibility for Metro services for people with disabilities, and (3) retain a copy of this
application.
NOTE: The ADA requires Metro to provide notification of an applicant’s eligibility status within 21
days of submitting a completed application. If, for any reason, it takes longer than that to process the
determination, the applicant will be eligible to use MetroAccess until Metro completes the eligibility
process. This is called “presumptive eligibility.” If 21 days have passed since Metro received the
completed application the applicant will be automatically granted eligibility for MetroAccess until the
review process is completed.
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