Step 1: Read the entire application and complete Part A.
Step 2: Read Accessible Transportation Options for People with Disabilities and Senior Citizens in the
Washington, DC Metropolitan Area, included with this application packet or also available at
Step 3: Take the entire application to a healthcare provider holding active licensure or credentials
in the area of your disability to complete Part B. One of the following health care providers
must certify the application: Physician, Physician’s Assistant, Certiﬁed Nurse Practitioner,
Optometrist (visual disabilities only), Podiatrist (disabilities of the foot and ankle only) or,
Licensed Clinical Psychologist (Psychiatric disabilities only). It is your responsibility to ensure
the original signed and completed application is received by the Metro Transit Accessibility
Center on the day of your appointment.
Upon completion of the application, call 202-962-2700 and select option 5, (TTY 202-962-2033)
to conduct a pre-assessment interview. At that time, a determination will be made as to the
type of appointment and/or assessment that will be required, and an appointment will be made
for you. Please have your completed application at hand when you call. Also ensure you
contact the ofﬁce within 60 days of the date of the healthcare provider’s signature. Applications
more than 60 days old will not be accepted. You will be instructed to bring your completed
original application with you to the appointment.
Do not mail or fax the application.
NOTE: We require 24 hours notice if you need to cancel your appointment, except in case of
a veriﬁed emergency. If you miss or cancel 2 appointments you will be required to complete a
new application and be required to wait 120 days to reapply.
Copies, faxes, and scans will not be accepted. Applications with missing information will not be
accepted and will be returned to the applicant without processing. Applications that are mailed
will be returned to the applicant with instructions to contact the Transit Accessibility Center.
Step 5: Metro will determine your eligibility based on how your disability impacts your functional
abilities to use the accessible Metrobus and Metrorail public transportation system.
Financial need is not a criterion for MetroAccess eligibility. All assessments take place at
the Metro Transit Accessibility Center. If you use a mobility aid, please bring it with you to
the assessment. If transportation is needed, advise the Metro Transit Accessibility Center
representative at the time of your telephone interview.
If you have questions or need additional information, please contact the Metro Transit
Accessibility Center at 202-962-2700 and select option 5, TTY 202-962-2033 or e-mail
firstname.lastname@example.org. Please do not bring children to the appointment unless the child is
the applicant. Please note that the minimum age to apply for the service is 5 years old. The
ofﬁce is open Monday, Wednesday - Friday from 8:00 AM - 4:00 PM, and Tuesday, 8:00 AM to
2:30 PM. Hours are subject to change without notice so please call in advance. Phone lines
open at 8:30 on all days.
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