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Family Support Services Division Agreement
• All of our services are voluntary; it is your choice to participate or not.
• Financial assistance is not guaranteed. No one is entitled to financial assistance.
• We will tell you about any financial assistance we can provide. If we cannot assist you, we will explain why and offer referrals to other options.
• We are committed to providing professional services to each individual according to the service needed and requested. Staff may not participate in
social gatherings, accept gifts or discuss your services or situation outside our professional relationship.
• This institution is an equal opportunity provider. We serve clients without discrimination based on age, creed, color, disability, gender, marital status,
national origin, race, religion, sex, or sexual orientation.
• We want to treat every client with respect and dignity; if at any time you feel we have not done this, please tell us. If you have a concern or
complaint, please let your worker know. You may also call the Center Administrator, Division Director, or County Executive at (512) 854-4100.
• We have several funding sources for utility assistance, not all require you to disclose or be a U.S. Citizen or qualified non-citizen.
Comprehensive Energy Assistance Program (CEAP) Information
One of our major funding sources for heating and cooling utilities is CEAP. We accept applications for CEAP at all Travis County Health and Human
Services Department Community Centers. No one is discouraged from applying for CEAP. To qualify for CEAP an applicant must be a Travis County
resident; meet income and other eligibility criteria; and be a U.S. Citizen or meet immigration status guidelines. Assistance is provided based on
eligibility, procedures, and availability of funds.
Are you a Citizen or Naturalized Alien?
YES
NO If no, are you a Qualified Alien
YES
NO
Your Responsibility as an Applicant for the Comprehensive Energy Assistance Program:
• Please continue making payments to your utility vendor. You are responsible for your bill and all utility costs. CEAP does not pay other parts of
your bill, such as water costs, trash, street lights, or any non- heating and cooling costs. Payments may not be for all of the bill or everything owed.
• You are subject to state and federal laws regarding fraud, and promise the information you provide is true and accurate. Anyone making intentional
or negligent statements is guilty of a felony that could result in fine, imprisonment, or both. Reference: Title 18, Section 1001 of the U.S. Code
• You have 20 days to appeal any decision after receiving written notice of that decision.
• Your signature on this page gives us permission to receive and share information with: Texas Department of State Health Services (DSHS); Texas
Department of Housing & Community Affairs (TDHCA); CEAP Sub-recipients; Social Security Administration (SSA); U.S. Citizenship and
Immigration Services—Systematic Alien Verification for Entitlements Program(SAVE).
My signature certifies I understand and have been explained my rights and responsibilities as a client of Travis County HHS Family
Support Services.
__________________________________________________ _________________
Signature of Client or Representative Date
__________________________________________________ _________________
Signature of Worker Verifying Client Understanding Date
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