Alliance Medical Holdings Limited
Annual Report & Financial Statements 2020 Page 6
STRATEGIC REPORT (continued)
As a healthcare provider, we have a large number of stakeholders, including patients, employees, regulators and
commissioners, customers and suppliers.
Having regard to the need to foster the Company’s business relationships with patients
Our patients are central to everything we do. The board receives regular updates on quality and compliance metrics
so that the quality of services provided can be closely monitored. Patient feedback, both positive and negative, is
essential for the development of our service and to ensure we are providing the best possible care for patients.
Having regard to the interests of the Company’s employees
The Company employs clinical staff and administrative teams to support them and enable their focus on patient
The Company engages with employees through a number of channels, including the Employee Forum, operational
team briefings, regular communications from the UK MD and updates through the intranet.
The Directors monitor the results of regular staff surveys, so that the board is able to discuss human resourcing
matters with the interests of the employees at the centre. Engaging with our employees enables us to create an
inclusive culture and a positive working environment.
Having regard to the need to foster the Company’s business relationships with Regulators & Commissioners
As a provider of healthcare services, it is essential our services are provided in line with local regulator &
commissioners needs. The Board will consider the requirements of regulators & commissioners when making
decision on resource allocations.
Having regard to the need to foster the Company’s business relationships with Customers
A close working relationship with our customers, who are predominantly public healthcare providers, helps us to
better understand their needs. Our teams use their significant experience in providing high quality healthcare
services to constantly refine what we do to provide continuous improvement in our service offering.
With respect to long term decisions
All major decisions are reviewed and validated by the directors at regular board meetings with all key decisions
supported by detailed briefings identifying main issues, main recommendations, and alternatives considered and
the likely long term impact on the company in respect of value creation, its environmental and community effect
and any implications for key stakeholders.
With respect to high standards of business conduct
We acknowledge the responsibility we have to our local community in which we operate and given our global
presence, our duty to act on an international scale. The vast majority of our workforce is drawn from local residence
generating wealth in the areas we operate as well as bolstering employment opportunities.
Having regard to the need to act fairly as between members of the company
The ultimate parent undertaking is Life Healthcare Group Holdings Limited, incorporated in South Africa. The board
at South Africa level are represented within Life UK Holdco Ltd and its subsidiaries as mutual directors sit on both
boards. As a result the directors are fully aligned with its shareholders.