Helpful Tips for Filing Your Claim
. Complete, sign and date the FSA Request for Reimbursement Form. Failure to complete all areas will result in claim rejection and a delay in
processing and reimbursement. Do not indicate "See Attached" in any field. Descriptions of service should provide as much detail as possible.
If a provider certification is used, the provider must sign and date each new claim form.
. Submit documentation that is clear and legible. Do not highlight information; these areas often turn black when scanned. In addition, double
check to make sure all documentation is clearly visible and not overlapped, written through, or cut off if photocopied.
3. Verify that services received are eligible expenses. See below or refer to your Participant Handbook for general guidance.
4. The deadline or run-off period for claims submission is determined by your employer. For more information on the run-off period, refer to your
employer or your Summary Plan Description. To avoid delays, submit your claims at least two weeks prior to the end of your run-off period.
5. Additional reimbursement forms can be obtained at aflac.com or via the IVR at 1-877-353-9487.
Sample Health FSA Expenses
Fax your completed Flex One Request for Reimbursement Form and all documentation to: 1-877-FLEX-CLM (1-877-353-9256).
Please allow 48 hours for the receipt of your faxed form before calling to inquire about your reimbursement.
Note: Please use discretion when faxing your personal information to Aflac. You bear full responsibility for any inappropriate use or disclosure
that may arise in connection with your transmission of information to Aflac.
For account information 24 hours a day, 7 days a week, please use our IVR at 1-877-353-9487.
This list is not all-inclusive; for more detailed information, refer to the Participant Handbook. Unreimbursed medical expenses are reviewed according to the
regulations of Internal Revenue Code Section 125. All claims must be substantiated, and appropriate documentation must be provided.
Some expenses may require additional documentation from your doctor or health care provider.
Insurance Medical Equipment Vision Care
ligible Eligible Eligible
Deductibles, copayments, and Wheelchairs/crutches Prescription eyeglasses
coinsurance for medical care plans Blood sugar monitors Contact lenses and cleaning solution
Oxygen equipment Prescription sunglasses
Hearing aids, batteries, or hearing aid repairs
Ineligible Ineligible Ineligible
All premiums/contributions for insurance Equipment replacement insurance and/or Lens replacement insurance/warranties
Long-term care plans warranties Protection plans
Expenses paid totally by your health plan Vacuum cleaners for individuals with dust Coatings/tints not used to treat
allergies a medical condition
Treatments/Therapies Dental/Orthodontic Care Drugs
Eligible Eligible Eligible
Prescribed weight loss programs to treat a medical Routine exams, cleaning, and X-rays Prescription drugs
condition (not including foods) Artificial teeth/dentures to treat a medical condition
Diagnostic services (e.g., X-ray and MRI treatments) Braces and orthodontic services Birth control
Smoking cessation programs Insulin
Ineligible Ineligible Ineligible
Illegal treatments Teeth bleaching/whitening Dietary supplements for general health,
Physical treatments for general well-being or relaxation Tooth bonding that is not medically necessary to include vitamins and herbs
(e.g., massage therapy) (e.g., cosmetic veneers) Drugs for cosmetic purposes, over-
the-counter medicines, unless
prescribed by a physician.
Fees/Services Miscellaneous Charges
Physician consultation fees Sales tax associated with an eligible item
Routine office visits Transportation expenses primarily for
Nursing services for care of a specific ailment medical care, to include mileage, bus, taxi,
Legal sterilization parking fees and/or tolls
Cosmetic procedures that improve appearance but do not Divorce, even when recommended by a psychiatrist
meaningfully promote the proper function of the body or Diaper service
treat an illness/disease Toiletries or cosmetic items
Payments to domestic help for nonmedical services (e.g., toothbrush, soap, lotion, etc.)
Retainer or concierge fees Maternity clothes
Aflac Benefit Services